Do I really need to wipe my iPhone to make it work better?

Episode 1239

Seven from Yorba Linda, CA
Apple iPhone 6s and 6s Plus

Seven has been having issues with his iPhone and the Apple store says there's a bad app causing the problem, and he should wipe it. When he restores from iCloud, however, that app will come back. Leo says that the Apple Genius isn't being much of one this time. Apple vets all the apps, so it's unlikely the app is the culprit.

If Seven wants to make sure his messages get backed up, eCamm has a third party program called PhoneView that will do that.

Is the iPhone waterproof?

Episode 1239

Dan from Goldsboro, NC
Apple iPhone 6s

Dan dropped his iPhone 6s this week, and found it lying in a puddle at a parking lot in the rain. The great news was it still works! Leo says that Apple has placed additional silicon seals around it to make the iPhone water resistant. Not waterproof, though. There is still a little piece of paper inside it which turns red when wet.

Why does my Apple Watch ring when my husband gets a phone call?

Episode 1236

Sheila from North Carolina
Apple Watch Sport

Sheila and her husband share an Apple ID and now that they have Apple Watches, every time his phone rings, it rings on her watch. Leo says that Apple associates the watch to an account and Apple uses the Apple ID to ring the watch. So Sheila's easy fix is to use her own separate ID for hers. The reason to share the IDs isn't really that important anymore since there is a Family Share option for music and videos. Reminders can be shared to other Apple IDs, so they'd still be able to have a shared list.

Should I switch from Android to iPhone?

Episode 1231

Dave from LaMesa, CA
Apple iPhone 6s

Dave is debating making the switch to the iPhone so he can be in line with his daughter. Will he have any issues moving from Android to iOS? Leo says that there will be a learning curve and he'll have to reinvest in several apps. But there is more in common between the two than what separates them. Leo does like the Samsung Galaxy S6. Google Now is great, and it is better than Siri. iPhone apps, though, are better designed and the security is far better in iOS. So, in general, it's far more secure and Apple can force updates.

Will I be able to use SMS with the iPhone?

Episode 1229

Corral from Vancouver, BC
Apple iPhone 6s

Corral is thinking of switching back to the iPhone after leaving it for Android after the iPhone 3G. He's concerned about sending text messages. Leo says that Apple always uses Messages for SMS. This is a problem for group messaging. But within the Apple ecosystem, it's best. Other options include WhatsApp and Facebook Messenger, and those are platform agnostic. The downside is, everyone has to use them.

How can I AirPlay Netflix?

Episode 1228

Jerry from Idaho
Apple TV

Jerry has been traveling around via RV and he's having issues connecting to the internet, especially with his iPhone and Apple TV through hotspot mode. Leo says it's probably not fast enough to stream Netflix through his iPhone. But it's also very possible that AT&T is blocking Netflix or slowing it down. AT&T doesn't like that unlimited plan that Jerry has, and it's possible that they are throttling his connection after a certain amount of data. He's even tried it with Chromecast and it won't work either.

How can I sync photos from my iPad to Mac using iPhoto?

Episode 1228

Jim from Los Angeles, CA
Apple Photos

Jim wants to be able to use his iPad to make annotations on photos and then sync them to his Mac. But Apple has killed iPhoto, and the photos won't sync to iPhoto on the Mac anymore. Leo says that he can't keep using iPhoto because Apple moved to Apple Photos, which won't talk to his old iPhoto desktop app. So Jim will have to update his desktop and start using Apple Photos. Then it'll sync again.

Why does my iPhone say an Apple charging cable isn't supported?

Tom from San Dimas, CA

Episode 1228

When Tom plugs his iPhone into an Apple charging cable, he gets an error message that says "this accessory is not supported." Leo says that the cable may be on the verge of breaking, and as such, the iPhone is showing the error message. It could also be a buildup of pocket lint that is causing the connection to be occluded. Chances are, however, that he just needs a new cable.

Tom should check out this thread on the Apple forums about this issue.