Jerry has been traveling around via RV and he's having issues connecting to the internet, especially with his iPhone and Apple TV through hotspot mode. Leo says it's probably not fast enough to stream Netflix through his iPhone. But it's also very possible that AT&T is blocking Netflix or slowing it down. AT&T doesn't like that unlimited plan that Jerry has, and it's possible that they are throttling his connection after a certain amount of data. He's even tried it with Chromecast and it won't work either.
Jim wants to be able to use his iPad to make annotations on photos and then sync them to his Mac. But Apple has killed iPhoto, and the photos won't sync to iPhoto on the Mac anymore. Leo says that he can't keep using iPhoto because Apple moved to Apple Photos, which won't talk to his old iPhoto desktop app. So Jim will have to update his desktop and start using Apple Photos. Then it'll sync again.
When Tom plugs his iPhone into an Apple charging cable, he gets an error message that says "this accessory is not supported." Leo says that the cable may be on the verge of breaking, and as such, the iPhone is showing the error message. It could also be a buildup of pocket lint that is causing the connection to be occluded. Chances are, however, that he just needs a new cable.
Tom should check out this thread on the Apple forums about this issue.
Alex is having trouble with Siri and using his contacts in iOS 9. Leo says that sometimes connecting a third party app like Facebook to contacts will cause multiple entries and that can confuse Siri. Especially if the contact in question has no phone and has the same name as the one that does. So it would be a good idea to merge his contacts. He should log into iCloud as well and see what his contacts look like. It's likely that Siri is just using a contact that has no number so it can't call or send a text. Merging the contacts will fix it, and it'll clean up his contacts as well.
John is a Mac user and tried a Samsung Galaxy Note 5, but he had to go back to the iPhone. Leo says that being all in with Apple does make it far easier because it syncs across the board. And that's not by accident.
George hates that his front facing camera has such terrible resolution. Leo says that's because there's enough space for two higher resolution cameras on the same phone. But that's changing since most images are being shot are selfies. So the front facing camera is getting better. But it's slow in adoption.
Dean is helping a disabled person with some technology and he needs a good large screen that can help him text and find things. Leo says that a smartphone allows users to do a lot of things, and the iPhone's accessibility settings are the best. Leo recommends going with the iPhone 6s Plus for the larger screen.
Larry wants to help a friend using his mobile phone, but he has iOS and his friend uses Android. Leo says the good news is that they're both computers. It'll be similar, but he'll have to spend a little time getting the lay of the land to learn the unique ins and outs of Android. But it's all minor stuff. The really good news is that the issues that Larry's friend has is with setting appointments and reminders, and going through Google makes it really easy. He'll just enter his Google credentials once and Google will take care of the rest.
Thomas bought a new iPhone 6s, his first as he leaves the Windows Phone behind. Leo says it's too bad, because the Windows phone was nice, but it just came too late to the party. Thomas is partially blind and he's had to move to the iPhone because the accessibility features are so much better. Leo says that Apple has done a great job with accessibility.
In the battle of Android vs. iPhone, Josh likes both, but he says he prefers Android. Leo says he prefers Android as well, and now that hardware can run it, it's on par, if not better than iOS. But the problem with Android is that while they have better cameras and screens, the battery life has suffered as a result. Android runs a ton of background activity and that kills the battery. iPhone doesn't allow that.