After John updated his iPhone 5 to iOS 9.3, it's not doing anything. AT&T says that Apple has been having issues with the update and that he needed to contact Apple. So after 2 hours of backing up, reloading, etc. Apple determined it was a hardware issue and that he should buy a new phone. Leo says that one last thing he can do is take out the SIM card and then put it back in. Sometimes it can shake lose.
Michael bought the iPhone 6s as his first iPhone and he finds it very difficult to do certain things that are much easier for Android users. Leo says that's true by and large, but Apple has a set way of doing things in the ecosystem. Recording audio and video calls is useful in Android, but the iPhone requires a third party service which he'll have to pay for. Should he jailbreak his phone for more options? Leo says no. Jailbreaking affects the performance of the iPhone and makes it difficult to update. Right now, he wouldn't be able to jailbreak anyway.
Scott is frustrated with the phone dictionaries because they have a limited vocabulary and it's not very easy in iOS to add a word. Leo agrees, but he can go into the keyboard settings and add the option in. Leo says that autocorrect will learn words over time. Autocorrect should offer suggestions, including the one of the left, which will be the word as he typed it. If he selects that, it will tell autocorrect to add that to the dictionary. Another option is to cancel out the autocorrect entirely.
Mike took Leo's advice and is recording with his iPhone. He also uses Hey Siri for turning on Do Not Disturb mode. But now Siri requires him to unlock the phone to enable Do Not Disturb. Leo says that an update may have closed a bug that allowed it. He should be able to access it via the lock screen. Welcome to the world of Apple where they know better than we do and make changes that we'll just have to learn to live with. It may also be that Mike is using the beta of iOS 10. Features will often not work in a beta.
With the fall Apple event only weeks away, rumors persist that Apple plans to eliminate the headphone jack in favor of headphones that use the Lightning connector. Leo says it's been tried before. The Motorola Droid Z didn't have one. Leo says that people want a headphone jack and this is going to be a test of brand loyalty. But Steve Gibson says that using the Lightning connector could pave the way for Apple to add noise cancelling earbuds to the design. It could also transmit data like measuring blood pressure while you're working out.
Rick has been getting text messages and his friends are getting text messages from him with a link to a YouTube video on phone hacking. The Apple Geniuses say that's impossible. How can that happen? Has his cellphone been hacked?
Brian is having trouble syncing to Outlook on his laptop, iPhone, and iPad. Leo suggests going into iOS settings and removing the Outlook sync account. He could also install the Outlook app.
It could also be an issue with his Exchange server at work, especially if other coworkers are having issues. He should use Microsoft's app on the laptop. Then remove the Exchange server from iOS devices and reinstall it. It's likely a network issue with work. Brian should talk to his IT guys, as they may have to configure it.
Chris has a friend who is using the beta version of iOS 10. How can he get it? Leo says that iOS 10 is a public beta and he can sign up and download it from Apple at beta.apple.com. Chris should understand that this is pre-release software and it could cause some of his software and apps to stop working. It may also make his iPhone unreliable.
JB has an iPhone and he wants to erase all the email from GMail. How can he do it all at once? Leo says that the mail is stored on the Gmail server, and not on his phone. So he doesn't have to worry about emails filling up his phone storage. It's just a window to the server and when he taps on it to read it, that's when the email gets downloaded. One thing JB can do is go into Settings > General > Storage and iCloud Usage > Manage Storage and then look at how much space each app is taking up.
Brandon needs to recover text messages that he deleted from his iPhone 5S. Leo says that if he's deleted a text, there really isn't a way to recover it. However, his carrier will almost certainly have a copy of the message, if it used SMS (the green bubble), so he could try and ask them. He could also look in the Messages (iMessage is the blue bubble) app on his desktop. If he has text messages still on his phone and he wants to get them off, then eCamm has a utility to download them. Another option is the iCloud backup.