iPhone

What phone should I buy for china?

Episode 1206

Earl from Lakeside, CA
Xiao Mi Note 4

Earl's daughter lives in China and wants to get a new Android phone. She wants a Samsung Galaxy S5. Leo says that she should probably wait and get the Xiao Mi Note 4 in China. There's a different Galaxy S5 for every region, and if she gets an S5 in the US, it may not work in China. So if she wants an S5, she needs to get the G9009D version to be supported in China. The iPhone would also work.

How can I get email back on my iPhone 4s after an update?

John from Los Angeles, CA

Episode 1204

John upgraded his iPhone 4S to iOS 8.4 and now his email won't work. Leo says that the iPhone 4S is pretty long in the tooth these days, but since Apple is still offering it, they have to support it. This is why it's wise to be slow in upgrading older devices. But it should work since it installed.

Leo recommends backing up to iTunes completely, and then reset it. Others in the chatroom say they've had no issues with the iOS 8.4 update. So wiping the phone and starting over is a good way to fix the issues. Once John does that, he can restore his backup.

Could a bad USB cable cause my Mac to shut down?

Cynthia from Malibu, CA

Episode 1200

Cynthia plugged her iPhone into her laptop and when she did, it shut down her Mac. She was told that it could do that with a third party USB cable. Leo says it's not likely a compatibility issue, but it could be a short in the cable. What about a message that says "battery needs service?" Leo says that's more likely the issue as batteries do stop charging after about 500 recharge cycles. So Leo believes the shut down was coincidental. Getting a new battery should solve that problem.

How can I save my iPhone photos online?

Episode 1198

Drew from Ventura Beach, CA
Apple iPhone 6

Drew has taken over 1,000 photos on his iPhone and he wants to put them online. Leo says that Google Photos is a brilliant solution for that. It just came out and he'll get unlimited free storage from 16 MP or less, plus video. He can also create folders and slideshows. Leo's going to do this for his trip. Drew can then share the collections via link, Facebook, Twitter, or Google Plus. iCloud can also do it through iCloud Drive. But he has to enable it.

How can I backup my text messages to my Mac?

Episode 1196

Dina from Manhattan Beach, CA
eCamm PhoneView

Dina wants to download her iPhone text messages with time and date. Leo says that the nice thing about the Apple environment is that they all work together. So the program that she uses for text messages, also works on the Mac if she sets it up that way. Then all the messages will appear there.

Another option is eCamm's Phoneview for $30. Dina can try before she buys and it will let her save all of her messages and data. They come in a PDF format when she saves them.

How can I change my iPhone's keyboard to alphabetic type?

Episode 1196

Guy from Ventura, CA
KidsKeyboard

Guy wants to change his keyboard to an ABCDEF type keyboard. Leo says that's not a good idea because QWERTY is the standard everywhere. But Leo can see why it would be beneficial from an accessibility point of view.

There is a site called AppleVis which talks about an ABCDEF keyboard for iOS devices and Apple just opened up iOS8 for third party keyboards. So it's only a matter of time before someone writes one.

Should I wait to buy an iPhone 6 Plus?

Episode 1193

Mark from Riverside, CA
Apple iPhone 6 Plus

Mike just got a new Apple Watch but he's wondering if he should wait on buying the iPhone 6 Plus. Leo says the next iPhone will come out in September, and will likely have a faster processor and memory. There may also be an improved camera. There's also speculation that there will be some haptic Force Touch features on the screen. There's a lot of speculation, but in the end we don't really know. Leo says there's no real need to wait unless he really wants to. Another option is to get an iPhone 5 and then pick up the iPhone 6 Plus when it's available.