John has an iPhone and the connector broke inside the phone. Can it be repaired? Leo says it could be. John should find a good iPhone repair store and they'll be able to pull it out. Or if he has a pair of really fine tweezers, he can turn off the phone and then try and pull it out.
Earl's daughter lives in China and wants to get a new Android phone. She wants a Samsung Galaxy S5. Leo says that she should probably wait and get the Xiao Mi Note 4 in China. There's a different Galaxy S5 for every region, and if she gets an S5 in the US, it may not work in China. So if she wants an S5, she needs to get the G9009D version to be supported in China. The iPhone would also work.
John upgraded his iPhone 4S to iOS 8.4 and now his email won't work. Leo says that the iPhone 4S is pretty long in the tooth these days, but since Apple is still offering it, they have to support it. This is why it's wise to be slow in upgrading older devices. But it should work since it installed.
Leo recommends backing up to iTunes completely, and then reset it. Others in the chatroom say they've had no issues with the iOS 8.4 update. So wiping the phone and starting over is a good way to fix the issues. Once John does that, he can restore his backup.
Cynthia plugged her iPhone into her laptop and when she did, it shut down her Mac. She was told that it could do that with a third party USB cable. Leo says it's not likely a compatibility issue, but it could be a short in the cable. What about a message that says "battery needs service?" Leo says that's more likely the issue as batteries do stop charging after about 500 recharge cycles. So Leo believes the shut down was coincidental. Getting a new battery should solve that problem.
Drew has taken over 1,000 photos on his iPhone and he wants to put them online. Leo says that Google Photos is a brilliant solution for that. It just came out and he'll get unlimited free storage from 16 MP or less, plus video. He can also create folders and slideshows. Leo's going to do this for his trip. Drew can then share the collections via link, Facebook, Twitter, or Google Plus. iCloud can also do it through iCloud Drive. But he has to enable it.
Dina wants to download her iPhone text messages with time and date. Leo says that the nice thing about the Apple environment is that they all work together. So the program that she uses for text messages, also works on the Mac if she sets it up that way. Then all the messages will appear there.
Another option is eCamm's Phoneview for $30. Dina can try before she buys and it will let her save all of her messages and data. They come in a PDF format when she saves them.
Guy wants to change his keyboard to an ABCDEF type keyboard. Leo says that's not a good idea because QWERTY is the standard everywhere. But Leo can see why it would be beneficial from an accessibility point of view.
There is a site called AppleVis which talks about an ABCDEF keyboard for iOS devices and Apple just opened up iOS8 for third party keyboards. So it's only a matter of time before someone writes one.
Mike just got a new Apple Watch but he's wondering if he should wait on buying the iPhone 6 Plus. Leo says the next iPhone will come out in September, and will likely have a faster processor and memory. There may also be an improved camera. There's also speculation that there will be some haptic Force Touch features on the screen. There's a lot of speculation, but in the end we don't really know. Leo says there's no real need to wait unless he really wants to. Another option is to get an iPhone 5 and then pick up the iPhone 6 Plus when it's available.
Matthew says that there's a hack that will crash the iPhone through iMessages. It'll crash the Apple Watch as well. Leo says it overloads the buffer overload and dumps the text on the memory, crashing the phone. And that's how serious exploits could occur as well.
But there is a temporary fix from Apple:
Michael is getting an 8GB iPhone 5c from work. How can he set it up to get the most use out of it? Leo says that an 8GB phone is practically useless because there's not a lot of free space after iOS is put on it. Leo recommends not installing too many apps or put music on it. He should stream his music from the cloud.