Jason has a Windows machine and an iPad Air. He syncs iTunes to it. His iPad is broken, though, and he wants to know if he can restore his iTunes to his PC. Jason says he can get his files off the iPad using Senuti. There's also TunesGo. It'll probably just pull the files off, meaning he may lose his playlists.
Mike wants to buy an iPad to go along with his iPhone 6s. Should he get an iPad Pro or will a standard iPad be sufficient? Jason says it depends on how heavily he'll use the iPad, and for what. If he's editing audio like Mike wants, then an iPad Pro would be a lot nicer. There's a great app for it called Ferrite Recording Studio. It's only $20. Jason says it's as good as Logic or Audacity.
Mary wants to make youtube videos and create a cookbook. Leo says there's a great cookbook menu system called Paprika, which not only allows you to create a cookbook, but you can surf recipes and save them to it. It's brilliant.
David wants to know if he can use a VPN on his tablet. Leo says that TunnelBear is a good one to look at. Leo uses Hotspot VPN with a hardware dongle called the Tiny Hardware Firewall that he can plug into the tablet and it creates a Wi-Fi access point that he surfs through. It's secure and easy to use.
Michele is having issues with her iPad 2. The Wi-Fi is dropping out and her apps disappear and reappear. Is it wearing out? Leo says that what Michele is dealing with is a "Springboard crash." It may be corrupted. She should try to backup her iPad, which she should do regularly using iTunes. Once she's got it backed up, she should do a complete factory reset. It may even need to have a DFU reset.
Gene has a refurbished iPad and it's getting slower, so he's thinking about going back and getting the iPad Pro. Should he get the 9.7 or larger? Leo says he should wait. The new iPads are going to be announced in about 3 weeks. We expect three new iPads with a new Pro-grade iPad Mini. There will also be a 9.7" that has a bigger screen with a smaller bezel.
If you are having odd problems with your iOS device, there are some basic steps you can take first that might resolve the issue. First is to simply reboot the iPhone by holding down the power button and then "slide to power off." Then hold the power button again until it starts up with the Apple logo.
Next you can try a hard reset. You can do this by holding down the on/off button and the home button until the Apple logo appears.
Lori has an iPad and was backing up regularly to iCloud, but when she connected it to iTunes, it said she hadn't backed up since January. Leo says that the iCloud backups won't show up in iTunes. That will only show her the last time she directly connected it to the computer.
Brian is having trouble syncing to Outlook on his laptop, iPhone, and iPad. Leo suggests going into iOS settings and removing the Outlook sync account. He could also install the Outlook app.
It could also be an issue with his Exchange server at work, especially if other coworkers are having issues. He should use Microsoft's app on the laptop. Then remove the Exchange server from iOS devices and reinstall it. It's likely a network issue with work. Brian should talk to his IT guys, as they may have to configure it.
Paul uses the iPad Pro for presentations and wants to have a remote to control his Powerpoint presentation. Leo says that if he has an iPhone or Apple Watch, he can use it to sync to the iPad remotely.
Another option is a Bluetooth clicker that supports Powerpoint. He could also just make the move to Keynote. Doctor Mom uses a Satechi Bluetooth Smart Pointer Mobile Presenter and Remote Control.