Lori has an iPad and was backing up regularly to iCloud, but when she connected it to iTunes, it said she hadn't backed up since January. Leo says that the iCloud backups won't show up in iTunes. That will only show her the last time she directly connected it to the computer.
Brian is having trouble syncing to Outlook on his laptop, iPhone, and iPad. Leo suggests going into iOS settings and removing the Outlook sync account. He could also install the Outlook app.
It could also be an issue with his Exchange server at work, especially if other coworkers are having issues. He should use Microsoft's app on the laptop. Then remove the Exchange server from iOS devices and reinstall it. It's likely a network issue with work. Brian should talk to his IT guys, as they may have to configure it.
Paul uses the iPad Pro for presentations and wants to have a remote to control his Powerpoint presentation. Leo says that if he has an iPhone or Apple Watch, he can use it to sync to the iPad remotely.
Another option is a Bluetooth clicker that supports Powerpoint. He could also just make the move to Keynote. Doctor Mom uses a Satechi Bluetooth Smart Pointer Mobile Presenter and Remote Control.
Jonathan knows someone who lost an iPad in the snow and found it months later. It actually turned on! Leo says Jonathan is incredibly lucky. Leo says to make sure it's fully dried out before turning it on again. He should stick it in a bowl of rice and let it sit for a week. This will draw out all the moisture. There may also be corrosion.
Chuck would like to connect his iPad to his TV wirelessly without anything in between. Leo says he can only connect to his TV with the Apple TV. It uses Airplay. On the Android side, his TV may support Android's DLNA or MiraCast without additional hardware.
Terri is going to a conference and wants to bring a tablet to replace her laptop. How can she replace it without paying for an iPad Pro? Leo says that Samsung makes a tablet, the 8" or a 9.7" Galaxy Tab S2, for around $400. And she can use a third party bluetooth keyboard so she doesn't have to pay a lot. Terri can also sync it with her Note IV.
Nas said that he had the same phantom iPhone issue with his tablet and it turned out to be the magnet from his case that caused the system to start activating his apps. He thinks that maybe the previous caller may be using too much current when charging and that's causing a magnetic field resulting in random app activity.
George has an iPad and he keeps getting notified to upgrade to iOS 9.3.1. He keeps installing it, and it still asks him to upgrade it. Leo says that if he's not experiencing his iPad freezing up, then it really isn't as crucial to install it. But if he wants to do it, he should turn off the iPad completely and then turn it back on and install it. If that doesn't work, then Leo says that a visit to an Apple genius may be in his future.
Apple had its event on March 21, where it announced a new iPhone SE and iPad Pro. While they aren't revolutionary products, the iPhone SE brings the features of the current iPhone 6s to the smaller 4" phone. Apple's new iPad Pro is a smaller size as well, offering the features of the 12.9" iPad in the 9.7" size.
Burt plugged in his iPad to update it and it has been verifying the update for hours and can't be opened. Leo says the update probably failed and he can do a hard reset. Burt should press the on/off switch and the home button together and hold it down. Then it will boot up and load the current OS. Then he can try again.