Eleanor has a 1st generation iPad and she doesn't use it for anything other than email and browsing the web. But Safari is constantly crashing on her. Leo says that since it's over 4 years old now, it's a good idea to just start over. She should sync it up to iTunes, back up and then restore it. But it may be that today's websites are just too hard on its limited power and memory. It's worth trying the reset, though.
Dave has a generation 1 iPad and he's getting a message that the iPad doesn't support the charger that came with it. Leo says that it could be a short in the cable, so he should try another one. Or it could also be the connector itself. Connectors take a lot of wear and tear and it may be starting to wear out. Since it's an iPad 1, the battery is likely about to fail as well since they only have a life of 500 recharges. It's past time to upgrade. The chatroom says that Costco has some great deals on iPad Airs.
Marie wants to know that if she should stay with Mac for buying an iPhone and tablet. Leo says it's a good idea, but you don't ever have to. Every smartphone and tablet will work just fine with the Mac. The iPhone will be a very good choice, however, and if Marie can wait, it would be a good idea to wait until Apple announces the new iPhone next month. The iPhone is a great phone, especially for someone who hasn't had a smartphone before. But if you're an advanced user, Leo likes Android because you can do more. The Motorola Moto X is a good one as is the HTC One.
Sondra needs two tablets. One for browsing and email for her husband, and one for more advanced options. Leo says that you have the choice of Windows, Android, and Apple's iOS. Leo says all three work just fine, but very careful about "deals" for under $100. That's a false economy because they're woefully underpowered. You're going to want to spend at least $250-300. Leo says that a detachable bluetooth keyboard will add another $100 to the price as well. So if you need that, you're looking at $400. Android is going to be the best option for that budget. The Google Nexus 10 16GB is $400.
David has a program on the iPad that scrolls text into a movie. He wants to share it with his clients, but he's getting HDCP errors. Leo says that's odd because HDCP is copy protection and if he's creating his own content, that shouldn't even be a factor. Leo says it's likely not the video or the iPad, but the converter he's using to get the video out of the iPad. It probably isn't HDCP compliant, and the device he's linking to requires it. This is one of the reasons why Leo hates the digital rights management of HDCP.
John has a Mac Mini with a USB hub, but he can't charge his iPad with it. Leo says that the iPad requires 10 watts to power and re-charge it. Standard USB ports have about 5 volts, but the amperage varies. Apple broke the standard for charging with the iPad. The older ports won't charge iPads because they don't get 10w or power. Apple's own chargers work fine, and if he has a late model iPad Air, he should be able to. But for now, get an 11w charger and that'll do the job.
Brad has an iPad and he can't log onto it. He clicked on something he shouldn't have and now he's afraid it's been hacked. Leo says the iPad is very secure and he can't really get hacked on it. Leo says it sounds like Brad simply isn't typing it right, if the password works for his wife, but not him. He should check his caps lock. The browser cache may be damaged as well. But the good news is, he can reset it. He should go into Safari, press the "plus" button and select "Private" in the lower left hand corner. He should try logging in there.
Larry needs to get a new charger for the iPad. Leo says that the iPad requires 10w of charging and most chargers are only 5w. So he'll need to pay close attention to the amperage. He could use the same 10w charger for both his iPad and phone, because the phone will only take as much juice as it needs. If it takes forever to charge, it means the charger just isn't powerful enough. He can boost the charging time by putting the iPad into Airplane mode.
DaVon's friend takes a lot of photos and he wants to find an easy way to share them online, like Picasa or Flickr. But he's wondering if he'd have to be a member to see photos and share them? Leo says he does have to create a free account. Of course, if he's using an iPad, he can use iCloud's PhotoStream using the Photos app.