iPad

What computer should I buy for my mom?

Wendy from Yorba Linda, CA

Episode 1117

Wendy is considering getting a computer for her Mom. Leo says that computers are too complicated for most people, especially seniors. He recommends an iPad. It's a lot easier, and you can use SIRI to open apps, dictate email, and surf the net. And there's a 12.9" iPad rumored to be coming next month. Leo also says that Wendy will have to get one with LTE and that will be an additional monthly cost.

How can I get Safari to stop crashing on my iPad?

Episode 1110

Eleanor from Pasadena, CA
Apple iPad

Eleanor has a 1st generation iPad and she doesn't use it for anything other than email and browsing the web. But Safari is constantly crashing on her. Leo says that since it's over 4 years old now, it's a good idea to just start over. She should sync it up to iTunes, back up and then restore it. But it may be that today's websites are just too hard on its limited power and memory. It's worth trying the reset, though.

Why am I getting an error message that my iPad doesn't support the charger?

Episode 1109

Dave from Victorville, CA
Tablet

Dave has a generation 1 iPad and he's getting a message that the iPad doesn't support the charger that came with it. Leo says that it could be a short in the cable, so he should try another one. Or it could also be the connector itself. Connectors take a lot of wear and tear and it may be starting to wear out. Since it's an iPad 1, the battery is likely about to fail as well since they only have a life of 500 recharges. It's past time to upgrade. The chatroom says that Costco has some great deals on iPad Airs.

What smartphone and tablet should I buy with my Mac?

Marie from Covina, CA

Episode 1107

Marie wants to know that if she should stay with Mac for buying an iPhone and tablet. Leo says it's a good idea, but you don't ever have to. Every smartphone and tablet will work just fine with the Mac. The iPhone will be a very good choice, however, and if Marie can wait, it would be a good idea to wait until Apple announces the new iPhone next month. The iPhone is a great phone, especially for someone who hasn't had a smartphone before. But if you're an advanced user, Leo likes Android because you can do more. The Motorola Moto X is a good one as is the HTC One.

What's a good budget tablet for me?

Sondra from San Diego, CA

Episode 1105

Sondra needs two tablets. One for browsing and email for her husband, and one for more advanced options. Leo says that you have the choice of Windows, Android, and Apple's iOS. Leo says all three work just fine, but very careful about "deals" for under $100. That's a false economy because they're woefully underpowered. You're going to want to spend at least $250-300. Leo says that a detachable bluetooth keyboard will add another $100 to the price as well. So if you need that, you're looking at $400. Android is going to be the best option for that budget. The Google Nexus 10 16GB is $400.

Why can't I stream video from my iPad?

Episode 1105

David from Mission Viejo, CA
iPad Air

David has a program on the iPad that scrolls text into a movie. He wants to share it with his clients, but he's getting HDCP errors. Leo says that's odd because HDCP is copy protection and if he's creating his own content, that shouldn't even be a factor. Leo says it's likely not the video or the iPad, but the converter he's using to get the video out of the iPad. It probably isn't HDCP compliant, and the device he's linking to requires it. This is one of the reasons why Leo hates the digital rights management of HDCP.

Why can't I charge my iPad with my Mac Mini?

Episode 1103

John from Murrieta, CA
Apple Mac Mini

John has a Mac Mini with a USB hub, but he can't charge his iPad with it. Leo says that the iPad requires 10 watts to power and re-charge it. Standard USB ports have about 5 volts, but the amperage varies. Apple broke the standard for charging with the iPad. The older ports won't charge iPads because they don't get 10w or power. Apple's own chargers work fine, and if he has a late model iPad Air, he should be able to. But for now, get an 11w charger and that'll do the job.

Why can't I log into my iPad?

Brad from Oak Park, CA

Episode 1101

Brad has an iPad and he can't log onto it. He clicked on something he shouldn't have and now he's afraid it's been hacked. Leo says the iPad is very secure and he can't really get hacked on it. Leo says it sounds like Brad simply isn't typing it right, if the password works for his wife, but not him. He should check his caps lock. The browser cache may be damaged as well. But the good news is, he can reset it. He should go into Safari, press the "plus" button and select "Private" in the lower left hand corner. He should try logging in there.