Brad has an iPad and he can't log onto it. He clicked on something he shouldn't have and now he's afraid it's been hacked. Leo says the iPad is very secure and he can't really get hacked on it. Leo says it sounds like Brad simply isn't typing it right, if the password works for his wife, but not him. He should check his caps lock. The browser cache may be damaged as well. But the good news is, he can reset it. He should go into Safari, press the "plus" button and select "Private" in the lower left hand corner. He should try logging in there.
Larry needs to get a new charger for the iPad. Leo says that the iPad requires 10w of charging and most chargers are only 5w. So he'll need to pay close attention to the amperage. He could use the same 10w charger for both his iPad and phone, because the phone will only take as much juice as it needs. If it takes forever to charge, it means the charger just isn't powerful enough. He can boost the charging time by putting the iPad into Airplane mode.
DaVon's friend takes a lot of photos and he wants to find an easy way to share them online, like Picasa or Flickr. But he's wondering if he'd have to be a member to see photos and share them? Leo says he does have to create a free account. Of course, if he's using an iPad, he can use iCloud's PhotoStream using the Photos app.
Contacts can be organized into groups on the iPhone or iPad to make them easier to find. However, it may not immediately be obvious that this is possible because Apple still doesn't allow you to create those groups on iOS 7 -- you can only view them. To create groups, you must do it in iCloud or from your computer. Here's how to create groups using both methods:
Kenny has a Mac Mini set up as his front desk. When people walk in, he shows people the tours he offers, since he owns a tour company. He has the Mac Mini connected to two monitors set up to mirror each other. He's wondering if there's an easy way to turn mirroring off when customers aren't there. Leo says he just has to change it in the display settings, and then he'll have an extended desktop with those two monitors, and he can drag things from one screen to the other.
Joyce is looking for a new computer, but doesn't know what she should get. She mainly uses it for email, websites, and games. Leo says that Joyce uses a computer that's probably too much for her, or more than she really needs. He recommends going with the iPad. What about Wi-Fi? Leo says that an iPad with a 4G LTE connection would be best. Every carrier offers it and Joyce can pick the one that works best in her area. It'll cost her about $30 a month, but it's well worth it.
Mark got a new iPad Air and he thinks it's essentially an iPhone with a larger screen. Leo says that is kind of true, but it's also a different, more enjoyable experience because it's a large, 10" screen. Mark needs to get a cover for it and there's so many options. Leo says that a cover is a personal choice and there's no lack of choices to choose from. Leo likes the DoDoCase Moleskin case that makes it look like a folio paper notebook. So it's very obscure and as such, safer. It's very protective, but it does add a bit of bulk.
If you have a new computer, transferring your music library from an iPhone, iPad, or iPod can be problematic. This is because Apple does not natively support copying music to a computer if the iOS device hasn't been paired with iTunes first. In order to pair that device with iTunes, iTunes makes you erase the device first. There are, however, third party programs that can safely copy the music from the iPhone, iPad, or iPod.
Debbie wants to know if there's a tablet that allows for voice commands. Leo says just about any tablet can do that. Can she text with a tablet? Leo says that both the iPad and the iPhone have the same capability to text via voice with Siri. All she would need to do is press down the home button until Siri starts. Google can do some of that, but it's tricky.
Dave's wife has a Microsoft Surface Pro and he's concerned that she isn't protected from hackers online. Leo says that Windows 8 has Microsoft Defender built in and the key is to keep it up to date. They will want to update the OS completely as well. If that doesn't solve the issue, then it would be a good idea to do a complete restore.