iOS 11

Why doesn't my password vault work in iOS 11?

Episode 1439

Fred from Anchorage, AL
LastPass

Fred has an iPhone 6 that's been updated to iOS 11. But when he updated it, he lost his password vault file. Leo says that Apple discontinued support for 32-bit apps in iOS11 and as such, a lot of apps simply broke and stopped working. They won't work unless the developer updates them. Fred will have to contact the app developer and see if they're working on a solution. If it backed up the data to DropBox then he may see it there.

Should I update my iPhone to iOS 11?

Episode 1436

Byron from Minnesota
Apple iPhone 6S Plus

Byron has the iPhone 7 and the iPhone 6S Plus. He wants to know if he'll have issues upgrading his 6S Plus to iOS 11. Leo says that there's been complaints about loss of battery life updating to iOS 11. Even Leo's wife has noticed that on her 6S Plus. Leo says that they've also put out a few patches to fix issues that crop up. He always recommends waiting at least until the third patch after a new operating system comes out. Since iOS 11.1 is the current, it's OK to go ahead and update.

Why can't my car sync with my phone?

Episode 1434

Dana from Rancho Santa Margarita, CA
iOS 11

Dana has an iPhone 7 that's been updated to iOS 11, but the phone will not sync and display his contacts, so he can't use his car to make a call. Both Honda and Apple are blaming each other. Leo says this is a common problem with Apple/Honda owners. Nobody seems to have solved it, they're just complaining about it. One would hope that Apple would fix it in a future update. Honda isn't going to update their firmware.

Is my new iPhone a lemon?

Episode 1434

Joshua from Mira Loma, CA
iPhone 8 Plus

Joshua has a love-hate relationship with his new iPhone. It's freezing up a lot. iOS11 also has a glitchy screen, too. Leo suspects that it's a Lemon and since it's within about 3 weeks, he should be able to get a new one. Leo says there's some good features in it and if he brings it back to the store, they should be able to swap it out. It's definitely a lemon. That's all behavior that isn't normal. Battery life isn't as good as the iPhone 7, but not as bad as Joshua is complaining about.

How can I get my iPhone to stop asking me to update to iOS 11?

Episode 1431

George from Victor, MT
Apple iPhone 7

George has an iPhone 7 and he keeps getting asked to update iOS 11. His wife doesn't want to upgrade due to battery life issues. Leo says that he has iOS 11 and it runs just fine. A certain percentage may run into problems, even 1/10th of 1% would still be thousands. That's just the nature of the business. George doesn't know how to stop the notifications of iOS 11 other than to just ignore it. Once he upgrades, he can't go back. That's why the conventional wisdom is to wait a few weeks on updates, because there will be patches coming out in short order.

Should I update my iPhone 5S to iOS 11?

Episode 1426

Barbara from Thousand Oaks, CA
iPhone Mosaic 2017

Barbara has an iPhone 5S that keeps bugging her to install iOS 11. Should she? Leo says if Apple thinks it can run it, then she can run it. Security improvements are a good benefit. Also, some apps may not run without it. But the reviews say it will slow it down. It will still be faster than an iPhone 5 running iOS 10, though. So she should go ahead. It'll be usable. She should check out this article at arstechnica.com.