Lori is having a problem with her iPad 2. She syncs it over Wi-Fi, but lately when she tries to plug it in to her PC, it won't let her sync. It just requests to restore to a backup. Jason says that the PC is looking at the iPad as if it's a new one and can't identify it. Updating iTunes on the PC and iOS on the iPad could help. The iPad 2 doesn't support iOS 10, though. She may be at the end of the line there. If it offers to set it up as a new iPad, that may be OK, as it pulls the data off the iPad and syncs it. That can be scary, so Lori should have iCloud backup enabled.
Bob has an old Samsung Galaxy phone and is looking to upgrade to an iPhone, but he doesn't want a larger phone because they're more expensive. Leo says that the iPhone SE is a good choice because it's essentially an iPhone 5 in a smaller package. He'll also save $100.
Remember when Apple refused to unlock an iPhone because to do so would unlock all phones? Well the company NSO Group has found several flaws in the iPhone operating system and they've been selling exploits to governments to spy on dissidents. They've apparently had the exploit for three years and have been selling it. Apple has moved to patch the exploits that have been reported, but the question is, have they gotten them all? Leo says there's something wrong about selling the ability to spy on people.
Chris wants to build an app for energy savings, but he doesn't know what to call it. Leo says that ideally, he'll want to build it to be cross-platform so he can sell it on Android, iOS, and even Windows. eLance (now Upwork) is a good place to hire someone to build it. What should he call it? Something that explains his app in one or two words would be ideal.
Doug has iOS 9.5.3 installed, and when he taps on the home button, the whole screen drops down. Leo says it's a feature that allows you to use your phone one handed because the iPhone 6S is larger than the previous iPhones. It's supposed to do that whenever you double tap the home button, without actually pressing it down.
Scott is frustrated with the phone dictionaries because they have a limited vocabulary and it's not very easy in iOS to add a word. Leo agrees, but he can go into the keyboard settings and add the option in. Leo says that autocorrect will learn words over time. Autocorrect should offer suggestions, including the one of the left, which will be the word as he typed it. If he selects that, it will tell autocorrect to add that to the dictionary. Another option is to cancel out the autocorrect entirely.
Cisco has found a vulnerability similar to the Android text exploit, which could take control of your mobile phone through a text message. Leo says that Apple has released a patch to close the hole before anyone else had discovered it. This affects iOS, watchOS, macOS, and tvOS. Mavericks and Yosemite users don't have a fix yet, though, so those users should disable iMessage until they do. If you can't get past Mavericks because your desktop is too old, turn off iMessages permanently.
Google announced many improvements to its "machine learning" or artificial intelligence capabilities with Google Assistant. Google has already been learning about its users preferences and delivering relevant information through Google Now.