David is a voice over artist who uses an ISDN line to do his job. But when he asked for one at the phone company, they looked at him like he was crazy. Leo says that if he lives in a smaller town, they may not offer it or may just be surprised he's asking to get one. It's a speciality line and the phone company simply doesn't want to do it because of broadband. It's not required by the FCC to offer it, and because it requires a separate switch, they just don't want to do it.
You may have seen programs that are meant to block websites and protect your kids online, but these can cost a lot of money and aren't the most effective solutions. For instance, if that software is just on the home PC, kids could use a different device to still access undesirable websites. Kids are also very good at finding ways to bypass this software altogether. There is a free and more effective way to do this, though, and that's through the DNS.
Morris clicked on a link from an email that got sent to him, but Firefox won't let it open. Leo says that's a security feature designed to protect him from being taken over by hackers. Leo says that it's likely that Morris may have gotten lured by a bad email and Firefox saved him from it. Leo says it can be disabled, but it protects him and is for his own good.
Jay wants to know if he should keep all apps closed while shopping online. Leo says not really. The real key is to make sure he's using "https" when he's shopping. That means the traffic is encrypted. What we learned from the Target breach is that it's the security afterwards, when they're storing the credit card number. Leo says that it's often possible to set up a one time only credit card that can only be used once or only with a single merchant.
Netflix, which just recently launched in Holland, has been there long enough now to say that people who watch Netflix in the Netherlands get the best bandwidth. Mexico ranks last, just below Ireland and the US.
Netflix says Netherlands has the fastest broadband (CNET)…
Johnny has been doing a German Riverboat cruise through Viking as part of his last winter tip to Europe. With bad weather everywhere, Johnny decided to talk about what to do when your flight gets cancelled due to bad weather. It helps to have a travel agent who can take care of things as they happen. There's also CrankyConcierge.com. For $150 they will do everything if you're stuck.
Mike has DISH for Satellite Internet, but it's really slow and unstable. Leo says that the federal government needs to create a Tennessee Valley Authority with broadband. It's not really in the interests of broadband companies to provide access in rural areas.
Carrie is having issues with Google Chrome not loading properly, and reload doesn't really work. Leo says that it sounds like her internet connection is erratic. A loading error usually means the computer can't make a connection. The website may be down as well.
Roger's website and email has vanished through Yahoo/AT&T. He's frustrated because no one will help him on either end. Leo says that AT&T chose to set his site up with Yahoo and if they're passing the buck, that's unacceptable. Leo says that one thing Roger can do is write a letter to the CEO of Yahoo: Marissa Mayer. She won't handle it, but she has an office that's dedicated to handling these kinds of things. It's worth a shot and let her know that he's losing business. They at least owe him an explanation and if it's an error, they need to fix it.
Rick wants to move to a new business internet provider. Leo says that T1 used to be the fastest internet connection, but conventional broadband has caught up. UVerse Business is faster and cheaper.