Internet

How can I skype my daughter when she has no internet?

Episode 1065

Adam from Bakersfield, CA
Google Nexus 7

Adam is in the military and he's going to be heading to Texas while he leaves his daughter behind with her mother. He'd like to keep in contact with her via the Internet, but she doesn't have it where she's going to live. Leo says there's always the Library or a free public Wi-Fi hotspot. If her Android tablet has an SD card slot, he could send audio/video on an SD card and share it that way.

What's a great file sharing solution for lawyers?

Rob from Irvine, CA

Episode 1064

Rob wants to know the best way to share large legal documents and photos. Leo says that ShareFile is a great option for lawyers, but might not be so great for their clients. OneDrive would work. He would need an account to do it, though. There used to be a great option called DropIO, but Facebook bought it and killed the service. BitDrop is a good one. He'd have to run his own website to make it work.

Why is my Internet streaming so slow in the evening?

Dave from Santa Clarita, CA

Episode 1057

Dave cut the cable with Time Warner. He's now using Netflix, but he's suffering from severe a slowdown from 20MB to 0.5 MB down. Leo says that's because everyone in Dave's neighborhood is watching Netflix all at the same time. Leo also thinks that Comcast is slowing down Netflix traffic on purpose. So Time Warner cable may be doing the same thing. Leo also says that it may be Wi-Fi congestion. Try connecting a hardwire and see if the streaming improves. If it doesn't, then it's clear that Dave's internet service is being throttled.

Why is OpenDNS disabled on my network?

Andrew from Wiclow, Ireland

Episode 1057

Andrew wants to know why OpenDNS is disabled on his network. Leo says it may be that his Mac is set up to do its own DNS. He'll have to go into the internet settings on the Mac and take out any DNS entries that are there. Then he should lock those settings with an administrator password so his kids won't be able to just change the DNS to something else. He should remember that as his kids get smarter, they're going to figure a way around it. So the best thing is to talk to his kids about making good choices.

How can I deal with negative and untrue posts about me online?

Bill from Los Angeles, CA

Episode 1054

Bill is having problems with someone who is maligning him on the Internet by posting stuff that isn't true. Leo says all he can really do is sue them for liable. The record industry does this with music pirates. Unfortunately he can't force Google to take it down. He'll have to get a lawyer who knows about Internet law and sue them.

Why is my laptop so slow on the internet?

Episode 1053

Bill from Santa Clarita, CA
SpeedTest.net

Bill has Time Warner Cable for his broadband and he uses wireless to his laptop. He's having connection issues because it's slow, though. Leo recommends first running SpeedTest.net to measure how slow it actually is. He should try connecting directly to the modem via Ethernet to see if it's still slow. If it is, it's a computer issue. If not, then the issue is with the Wi-Fi router.

It sounds like a configuration issue, though. Leo also advises creating a dummy account with administrator approvals and see how it works.