Internet

How can I get LTE data as my home and mobile internet connection?

Steve from Hemet, CA

Episode 1273

Steve is a truck driver, and he uses a Galaxy Note 4 on Verizon as his primary internet connection. At home, he has Time Warner cable for TV, internet, and landline. Now that he's back on the road, he's only going to be at home for 1 week out of every 6 or 7 weeks. So he's trying to figure out how to get rid of Time Warner at home, and just use mobile internet. He'd like to get rid of Verizon, but it has the best connectivity for him across the country.

What speed internet should I get?

Margaret from Burbank, CA

Episode 1274

Margaret wants to get on the internet, but she's on a tight budget. Leo says that Margaret already has a cable subscription, so she could get a deal through them. She should ask what their cheapest package is, then shop around. DSL will be slower than cable. And the upload/download speeds they boast will be ideal max conditions. For standard email and surfing with little streaming, she should be fine with 1.5 Mbps up.

Why can't I get on the internet?

Harry from Akron, OH

Episode 1270

Harry is reinstalling the Windows Vista OS on a friend's computer and now it's connected to "an unidentified" router with a local access only. He can't get online. Leo advises connecting via hardwire. If that works, then it's a setting that's not allowing it to get online. A driver may need to be downloaded as well. Getting the motherboard drivers from the manufacturer could solve it.

Why can't I see images in my web browser?

Hope from Hemmit, CA

Episode 1269

Hope uses Windows 10 and when she goes to a website, she doesn't see any images, just text. Leo says to refresh the page to reload. She can press Shift F5 and that will reload the page. There may also be something that's blocking all the images, like a plugin or extension. Hope uses an ad blocker and that could be doing it. Leo has a hunch that something is running on the system that's blocking it. It could be an overzealous antivirus program. There could also be an extension in Google Chrome that is blocking it.

How can I connect to the internet with ethernet rather than wireless?

Carlos from San Jacinto, TX

Episode 1242

Carlos has recently updated to Windows 10, but whenever he plugs his computer into ethernet cable, it disconnects and defaults to Wi-Fi. Leo says that in network settings he can prioritize his connections. So he should just make sure his ethernet connection has a higher priority than his wireless connection. He can also just turn off wireless. Another thing that can cause problems is IPV6 compatibility, so he should turn that off as well.

Set Up a 'Supervised User' Account for Your Kids on Chromebook

Chromebooks are a great, inexpensive and simple solution for kids. But you may have discovered that it's not as simple to set up tools that allow you to limit and manage your kid's internet access. Hidden in the Chromebook, however, is a setting to allow creating "Supervised Users" which will give you the ability to keep an eye on your kid's activity.

How can I encourage my kids to get into technology?

Edgar from 10 Fwy

Episode 1222

Edgar has a trio of granddaughters and two of them are into robotics. Leo says that's a great hobby that can teach them and move them into greater endeavors. Currently, they're using LEGO Mindstorms. His kids are also involved in a special program partnered with NSA to teach them to use their skills to serve the country. He's realized that he needs to get them a computer so that they can learn more.