Jay wants to know if he should keep all apps closed while shopping online. Leo says not really. The real key is to make sure he's using "https" when he's shopping. That means the traffic is encrypted. What we learned from the Target breach is that it's the security afterwards, when they're storing the credit card number. Leo says that it's often possible to set up a one time only credit card that can only be used once or only with a single merchant.
Netflix, which just recently launched in Holland, has been there long enough now to say that people who watch Netflix in the Netherlands get the best bandwidth. Mexico ranks last, just below Ireland and the US.
Netflix says Netherlands has the fastest broadband (CNET)…
Johnny has been doing a German Riverboat cruise through Viking as part of his last winter tip to Europe. With bad weather everywhere, Johnny decided to talk about what to do when your flight gets cancelled due to bad weather. It helps to have a travel agent who can take care of things as they happen. There's also CrankyConcierge.com. For $150 they will do everything if you're stuck.
Mike has DISH for Satellite Internet, but it's really slow and unstable. Leo says that the federal government needs to create a Tennessee Valley Authority with broadband. It's not really in the interests of broadband companies to provide access in rural areas.
Carrie is having issues with Google Chrome not loading properly, and reload doesn't really work. Leo says that it sounds like her internet connection is erratic. A loading error usually means the computer can't make a connection. The website may be down as well.
Roger's website and email has vanished through Yahoo/AT&T. He's frustrated because no one will help him on either end. Leo says that AT&T chose to set his site up with Yahoo and if they're passing the buck, that's unacceptable. Leo says that one thing Roger can do is write a letter to the CEO of Yahoo: Marissa Mayer. She won't handle it, but she has an office that's dedicated to handling these kinds of things. It's worth a shot and let her know that he's losing business. They at least owe him an explanation and if it's an error, they need to fix it.
Rick wants to move to a new business internet provider. Leo says that T1 used to be the fastest internet connection, but conventional broadband has caught up. UVerse Business is faster and cheaper.
Stephanie wants to know what the difference is between the Slingbox 350 and the Slingbox 500. The main two differences is that the Slingbox 500 has Wi-Fi built in, if the cable modem isn't close to the TV, and it's also in HD. So if the modem is close to the TV, Leo thinks she'd be fine getting the Slingbox 350.
Dan has a Kindle Fire HD and he can't connect his tablet to the Internet. Leo says that since Dan bought his own modem, he'll need to call the cable company and give them the MAC address so they can activate that router for use on their service. Once that's done, he'll plug in the cable modem to the router and then put the router into "bridge" mode. Leo advises spending time at Practically Networked. There's some great tutorials there.
Connie is worried that since her dad leaves his computer on, it's more vulnerable to attack. Leo says no, that's not how it works. There are things that Connie can do to protect him better, though:
1) Use a Mac (he does)
2) Get a router. The router will act as a dumb box that won't allow malware to pass in or sniff what he's going online.
3) Teach him to guard his behavior by not clicking on attachments or links in email, etc. And always be suspicious of them, double-checking the URL before clicking on the link.