Hans is having issues with poor internet service in the mall where his store is located. He only gets 1.5 MBps for $85. Leo says that's awful. Leo says there's bound to be better options in his area, but he's stuck there in the mall. Leo says that's a scam where the mall makes an exclusive deal with an ISP and he's stuck with no other option. Maybe he could get several tenants together and go directly to the landlord of the mall and demand they offer a better option.
Tamar has an Amazon Echo Dot. She'll be listening to streaming radio and then it will just stop working. Leo says that he's had the same problem and it could be that it hears the word stop and stops. But it could also be that the stream stalls and the Echo gives up. Leo discovered that when he used the Echo Show and could see the error message. When a stream stops, it could be a random stop of the stream to force it to restart. This is largely due to having to pay royalties for music that they play. But if it's stopping suddenly and after just a few minutes, then that's not normal.
We've been talking a lot about Net Neutrality, which is the idea that bits should flow along the "information superhighway" without being artificially impeded by an internet service provider. If the internet is an information superhighway, then the internet service provider is the exit ramp. It's how that stuff going back and forth across the world gets to your home. But wouldn't it be annoying if there were toll roads across town, and you'd need to pay a toll to get the internet to your house? If in order to get access to certain websites, you'd need to pay an additional toll?
Dave wants to improve the video streaming on his computer. Will an updated video capture card work for that? Leo says no. It really comes down to his internet connection speed. The GPU doesn't even come into the mix, as it's just blasted onto the screen. So the only way to improve the streaming is to improve his bandwidth. That means he'll have to pay for faster internet.
Vladimir is thinking of renting an office and his ISP is offering 1 Mbps. Leo says that won't work, it's too slow. He'll want at least 10-15 Mbps, which is a typical internet speed. He also may be stuck with bandwidth caps and that could add up, so he should look in the rental agreement. He may be better off using his cellphone internet in hotspot mode. It'll be faster, especially with unlimited data plans that are now popular, and overages are much cheaper. He can also use a MiFi card, which will enable him to connect up to five devices to it.
Christian wants to know the difference between a router and a modem. Leo says that they handle two different jobs but some people get a modem that also works as a router from their ISP. Modem means "modulate-demodulate," and in the early days, it would take the bits and turns them into sound and then back again over a telephone line. Now they send the data digitally. Then it converts it into RF signals and back to bits.
April Fool's Day usually brings a host of silly products to tempt gullible internet users. From Google Gnome's outdoor home assistant, to Google Cardboard for your Chromebook, to a selfie stick for a tablet. Google also has PacMan, which you can play on Google Maps. You can also see a data center on Mars complete with solar panels. And that's just on Google.
Matthew's cable provider has introduced a 1GB down, 50MB up package for $139. Leo says that's a bit expensive, but it's pretty nice. What router will support that kind of speed? Leo says his stream is only going to be as fast as his slowest hardware connection. Asus's AC 5300 is a higher end router which will likely handle it no problem. It would be more expensive, but Matthew may want to consider building his own using the PFSense firewall.
Gloria wants to cut her phone service and use Ooma. Is that a good idea? Leo says that with one computer plugged into the internet, she can, but she'll also need a router so she can give access to others. A simple wireless router from Asus or DLink would work well. She should go for the dual band or tri band router. The WireCutter suggests the TP-Link Archer C7 (v2). She can find out more about it at thewirecutter.com.
Scott is having issues with his downloads being inconsistent and slow. Leo says that ISPs usually use the phrase "up to" in their claims, and that's usually with the ideal conditions. Leo says that uploading can also slow down his internet access. How does uploading slow him down? Leo says that servers require acknowledgement that his traffic is coming through, so if he's downloading while his data is being backed up, it has to wait for its turn to upload that acknowledgement. This is why Carbonite uses very little upload bandwidth and why it takes so long to back up with it.