iCloud

How can I make room on my phone without deleting my photos?

Episode 1517

George from Venice, FL

George is running out of room on his iPhone. How can he make space without deleting his photos and videos? Leo says the first thing to do is turn on iCloud to backup your photo storage. Also, use the replace photos with thumbnails option so that the originals aren't left on your phone. You may need to buy extra iCloud space though. So the other option is Google Photos. Download that app and backup your photos and videos to Google Photos. You get 15GB of uncompressed space, or unlimited high resolution space. All for free.

Why does iCloud delete my pictures when I remove them from my phone?

iCloud Photos

Episode 1498

John from Orange County, CA

John is frustrated that he can't delete the pictures on his phone without deleting them from iCloud. Leo says that if he selects "optimize phone storage" in settings, it will delete it on the phone without deleting it on iCloud. But he'll have to select "Keep Originals" on his Mac so it doesn't delete there.

Has my iMac been compromised?

Apple iMac

Episode 1478

Adam from Pasadena, CA

Adam bought an iMac from a private seller. It still had Apple Care and he had it transferred to his name. He's worried that there was a keylogger on it and his credit card was compromised. Leo says that unless he wiped the computer himself, he won't know if it's compromised or not. Leo says that it's probably not the Mac, but just in case, Adam should wipe the drive himself. It's really easy to wipe an iMac drive and reinstall the OS. It could be that Adam's iCloud account has been compromised.

How can I get rid of duplicate images on my phone?

iCloud Photos

Episoide 1473

Glen from Malibu, CA

Glen has a ton of images on his iPhone and some are duplicates. How can he get rid of them? Apple says he has to delete them one at a time. If Glen has them backed up to iCloud with the iCloud Photo Library, he can enable "optimize disc space" on his phone. That will replace the full-size versions with smaller versions on the iPhone, while iCloud keeps the full-size versions. But once he deletes them, they get deleted from iCloud as well.

How can I email files securely?

Email

Episode 1471

Fred from Fort Worth, TX

Leo says that Fred is right to be concerned about the security of sending emails because the contents of the messages can be read along the way. If the email is going from one Gmail address to another, however, it would be secure. Ultimately, though, Leo doesn't recommend sending attachments at all. Opening attachments is how most people end up getting infected, and it doesn't just affect that person either. It will spread to all of that person's contacts, affecting their family, business, and the internet as a whole.

Apple to Store iCloud Keys in China

Tim Cook

Episode 1466

In a move that is causing concern with privacy advocates, Apple has announced it will store iCloud recovery keys in China. Leo says that it's really no different from what Apple does here, but it will make it easier for the Chinese government, or any government for that matter, to gain access to someone's data. Apple does protect your privacy from selling to advertisers, but if the government really pushes, Apple will cave to what they consider an "appropriate" law enforcement request.

How can I use more than one remote with my Apple TV?

Apple TV

Episode 1447

Tim from Ohio

Tim's wife has an iPhone that doesn't see the Apple TV through the remote app, but his iPhone does. Leo says he can have multiple remotes in the devices section, but he may have to have home sharing to use it. He's worried that if he uses that, purchases will be a problem. Leo says it used to be easier than that. But with home sharing, Apple seems to have linked it. Home sharing, though, really shouldn't be an issue. Tim should check out this iMore article on it.

How can I recover my iCloud password without my old phone?

Apple iPad

Episode 1447

Gene from Manhattan, MT

Gene has an old iPad 1 and 2, but he's forgotten his iCloud password to it so he can't get the old data off it. Leo says that Apple has a system called iForgot to reset passwords, but Gene no longer has the phone number it's identified with. Leo says if he calls Apple and explains that he no longer has that phone and number, Apple can still identify him manually. Once they've verified that Gene is Gene, they can reset the iCloud password.

How does 2 factor work if you're using Find My iPhone?

Find My iPhone

Episode 1434

Tom from Florida

Tom wants to know how Apple's 2 Factor Authentication works with Find My Phone. When he logs into iCloud to look for his phone, it'll send his 2 Factor Authenticator to his phone. But how can he find his phone that way? Leo says that Apple does 2 Factor different from everyone else. If he has another Apple device like an iMac or iPad, then he could do it. It'll send the code to all of his Apple devices. Not just the iPhone. He can also use trusted phone numbers and enroll a landline or his wife's phone that they will call and give him the number audibly.