HDTVs

Vizio has great customer service.

Episode 1434

Jim from Charleston, WV
VIZIO D-Series 55” Class Full‑Array LED TV

Jim was having an issue with a blue line on the bottom of his Vizio and they shipped out a replacement TV with professional installation to replace the TV. It was a great customer service experience. Leo says that's a fantastic thing that rarely happens these days. Margins have shrunk so drastically that we lose that kind of support service. Vizio also has a really good product, so they're standing behind it.

Why can't I direct enter channels on my TV?

Episode 1431

Gary from Buffalo, NY
Insignia HDTV

Gary got an Insignia HDTV, but it won't let him directly enter channels on the remote. Leo says that at under $200, it's likely that the TV doesn't have direct channel entry on the remote control and it was done to cut costs by reducing features. It may not even have a tuner. He would need to use his cable or streaming box that has a tuner built-in that could do that.

How can I get my sound bar to work with my TV?

Episode 1416

Kent from Irvine, CA
Denon AVR-S510BT

Kent bought a sound bar for his older Samsung TV. He uses a Chromecast and Roku Stick with it, but he can't get audio to work. Scott Wilkinson says that the optical out for the old Samsung is probably only for the TV's internal tuner since it's older than the advent of streaming media. There could be a setting in the menus, but he's better off going with HDMI input.

Can I repair my TV screen?

Episode 1414

Heidi from Escondido, CA
TV

Heidi got an old TV set for free, but she can't see the screen very well. Leo says that's probably because the LED backlight has died, and it would probably cost as much to fix as to just buy a new one. She could go into the settings and play with the monitor settings, as it could be just an adjustment. TVs are largely disposable now, though.

Bill calls in to say that if she needs to repair the TV, he recommends ARC TV in Burbank. They repair TVs of all ages.

Can I repair my TV?

Episode 1407

Sheila from Ontario, CA
Samsung HD TV

Sheila's TV died right after her warranty went out. They wanted several hundred dollars just to diagnose it. She can't even have a local place do it because they've gone out of business due to not getting any parts. Leo says the trend is now to make it albeit impossible to repair products, and there's a Right to Repair movement in many states to make repairability the law. But the sad fact is, in most cases a TV just isn't repairable or worth the money to fix. She'll be better off just getting a new one. However, Sheila's Samsung may be subject to recall.

Can I use my A/V Receiver with my new TV?

Episode 1396

Adam from Los Angeles, CA
HDMI

Adam has an A/V receiver, but it doesn't have HDMI. Can he still use it? Scott says not really, at least not for video. HDMI is the standard connection now in HDTVs, and if it doesn't have it, then he'll need a newer A/V receiver to handle the connection. If it had component, he may be able to get away with it, but it's not likely, and it still wouldn't be digital.

How can I make a video picture frame?

Episode 1396

Dean from Tehachapi, CA
TV

Dean would like to have a TV on his wall that he can use as a kind of motion video frame. Scott says any TV will do, and he can just connect it to a Blu-ray player and then have it set to play on a loop. The chatroom says that there's waving American flags on YouTube lasting up to 10 hours that he could play as well. With a Smart TV, he can navigate to YouTube with his TV's browser and play it. Scott says it will pump light into the room, though, and so when watching a movie, he should turn it off.