Larry's desktop runs Windows 10 and he's planning on putting an SSD in. How does he clone his spinning drive? Leo says that most hard drives have cloning software included that he can download and run. He'll want to make sure it's a sector-by-sector copy. Then Leo recommends keeping the spinning drive as his data drive. Disc 0 will be his "C" drive. Disc 1 is the second partition. He can clone both partitions at once. Then he'll have the partitions kept in place as well.
Mike has a 1 TB thumb drive that shows up as a 2 TB drive. Leo says it could have been mislabeled. He should look in his disk management console. He can get there by right clicking on the Start menu, and selecting disk management. It will give him a more accurate indication of the size. If it's 2TB, then it was mislabeled. Also, since Mike bought it off eBay, it's something to be careful with. Can he use it to copy another hard drive? Leo says sure. He should try DriveImage XML to do it.
Daryl has the Pixel 2 XL and he's never experienced any of the problems that people are complaining about. Leo says that those who are just may have a bad batch of phones. It's good to hear that others aren't running into those issues.
Henry's computer recently had a hard drive failure. After a few tries, it started up again. Leo says that the hard drive is dying and he should backup that data immediately before he turns it off again and then replace the hard drive. He should also check the cables and reseat them. Maybe they came loose.
Denise's external hard drive can't be read by her Mac. How can she recover it? Leo says that there are disc recovery tools that could help Denise. One is called SpinRite, but it's a bit expensive and is difficult to use on a Mac. AlSoft's Disc Warrior is another good option, but it may not be the best option because it can only fix soft failures.
Kyle is having trouble updating Windows 10 to the Spring Creator's Edition on his HP PC. HP has had problems with the Spring Creator's Update and Leo has a hunch the fall update will have similar issues. Leo says not to force the update. Microsoft will only offer the update when the machine is ready to receive it. It locks up after about 35%. Leo says to get it as a stand alone update and update it that way. He should download it directly as a file and install from a thumb drive. If that doesn't work, he can try the latest update from Microsoft with the media creation tool.
David has a bunch of hard drives he wants to back up online in the cloud. Rich says that Amazon AWS Cloud Storage is probably the best solution. He won't want to upload to the cloud per se. Amazon will send him a container to ship the hard drives to them.
Danny left his laptop on while flying and when he went to open the laptop, the drive disappeared and he doesn't know what happened. Leo says it sounds like the drive had been jostled to the point that the computer couldn't read it. It could still be connected, though. It's likely that the disk catalog was damaged or corrupted. He could run disk utility, but Leo isn't all that confident that it will work for him. Drive Rescue could perhaps fix the problem. Disk Warrior is another.
Michael wants to know how he can connect an old hard drive to his new computer to get the data off it. Leo says he can get a temporary hard drive connection kit to do it. Newertech is the company that makes them. It's called the Universal Drive Adapter Kit, and costs about $45. It may be cheaper on Amazon.
Lou wants to re-partition his hard drive so he doesn't have his data sharing the same drive as his OS and programs. Leo says that with modern operating systems, it's not really necessary anymore. But it is good drive "hygiene," and he won't run the risk of wiping out his data when updating or reinstalling Windows. It's also easier to back up his data that way.