Google

What is the GOOG Malware folder on my computer?

Frank from Carlsbad, CA

Episode 1040

Frank has found a folder on his computer that seems to be part of Google, but also has the word malware in it. Leo says that it's Google's anti phishing file folder that's been saved from running Firefox or Chrome. It's a database of sites that are blocked when he's surfing the net. This folder is safe, but it's a good thing that Frank suspected something.

Why am I getting a red message going to Google?

Aaron B from Phoenix, AZ

Episode 1040

Aaron is having an issue where all of his computers get redirected to "CloudFlair.com" when he tries to access Google. Leo says that Aaron's ISP is doing that. It's a service that specializes in protecting people against attacks. Could he change to OpenDNS? Leo says sure, but he may end up getting a different, but similar message. This is something browsers do with expired or mismatched certificates. Leo says that Aaron should try using Google's DNS, which is 8.8.8.8.

Would you recommend the Samsung Chromebook?

Episode 1035

Rene from Burbank, CA
Samsung Chromebook

Rene is interested in the Samsung Chromebook, but is wondering what Leo thinks of it. Leo says that they're pretty good, but there's little in the way of software or storage. All work lives in the cloud. The browser is the Chrome OS and that's what she would work on. For most cases, it's fine as she can rely on Google apps. If she wants to do more, though, then it'll be lacking. There's very little she can do offline.

How can I enable Visual Voicemail on my phone?

MaryAnne from Chatsworth, CA

Episode 1034

Maryanne recently bought a Samsung Galaxy S4 and she's missing the visual voice mail alerts. Leo says that may be due to a carrier restriction and may need to be set up with them.

Absent that, Maryanne should go into visual voicemail settings and look for the "display notifications" option. But there isn't a feature to have the phone jump up and grab her attention. One workaround is Google Voice. It will enable her to have a phone message follow her from phone to phone.

What should I get for my first smartphone?

Roseanne from Los Angeles, CA

Episode 1031

Roseanne is getting rid of her land line and is trying to decide between T-Mobile with a lot of data and having to buy a phone, or a free phone from AT&T. Leo says it doesn't really matter price wise, because the price is hidden in the contract with the so-called "free phone." It's just financed. T-Mobile is up front.

Leo says the only downside for only having a cell phone is 911. It gets routed to a regional center, which can take longer to get a response. She can, however, register her address with the regional 911 so they know exactly where to send help.