Naomi bought a Google Pixel as her first smartphone. It takes great pictures, but she couldn't make a phone call unless she cleared the cache and rebooted. It was very frustrating. Leo says that there's clearly something wrong with Naomi's phone since it shouldn't do that. She can't get any help except through the online chat feature. She also got the wrong replacement phone. Leo says she'll have to go to where she bought it and have them replace it with the right model. Only the place she bought it can fix it.
Art can't get his calendar and contacts to sync from his Windows 7 machine to his iPad. Leo says that Microsoft wants him to use his Microsoft account and link it to all of his other accounts. It's not automatic, so he'll have to manually do it.
Leo says that the easiest way is to sync his address and calendar with Google, and then add the account into his iPad afterwards. That way it's all synced in the cloud and he can access it anywhere.
Google has announced that it will put an ad blocker into the Chrome browser that will get rid of "annoying ads." Leo says more likely, since Google is in the ad business, they will block all ads but their own. Leo says that's terribly anti competitive, but since it's the number one browser, it makes sense that Google would do it.
Google I/O was this week and the keynote had a bunch of new products and services. Google Home, the Amazon Echo killer, now has the ability to make unlimited phone calls anywhere for free. Should you then get rid of your home phone? Leo says no, because if the power or internet goes out, you'll have no phone for emergencies.
Find out about all of the announcements from Google I/O at techradar.com.
Rick would like to locate an old friend through his Android phone. Can he do that? Leo says if they turn on a friends feature called Trusted Contacts, that will enable him to see where they are. Other than that, since he's missing, he should go to law enforcement or adult protective services and request they do a welfare check via a PIN registry request of the phone's carrier. That will give him an exact location. There's also Android Device Manager.
Mike is worried that Google has all of his banking information. Leo says it's not to worry about. They don't have it. If anything, his browser has that information and that's much more dangerous. It may be a good idea to reset his browser to get rid of all that. Then turn on second factor authentication to make sure that any attempt to change his password or access his account will be stopped. Mike shouldn't worry about Google, though. They're quite secure, and Chrome is a secure browser.
Quarterly earnings came out this week and Microsoft, Google, and Amazon all posted record earnings in cloud services. Leo says that sadly, hardware earnings fell short for Microsoft whose tablets and laptops fell short. Leo says that's unfortunate because they make some nice hardware these days.
Leo also says that Google made a lot of money, up 49%, on their Pixel Android phone and their Google Home devices. Google's advertising revenue was also up 29% with nearly $2 billion a month in profit.
William bought a Motorola G5 Plus and all his windows have vanished. Leo says that in the new version of Android, they got rid of the app drawer button. If he looks in the app dock at the bottom, he'll see a series of ellipses. If he touches that, it'll bring up his app drawer with all of his installed apps in it. The launcher also has pages and he can have as many pages as he wants. He should go into the launcher settings. Or he can squeeze the screen and add pages to the right there.
Robert signed up for Google Fi and bought a new Google Pixel phone, but Google is having issues activating his account. Leo says that's disappointing, especially when they don't know what the problem is. Leo says it's a good system and Robert shouldn't give up on it yet.
Can he use it on Verizon until it does? Leo says yes. He should just ask them for a SIM and he'll be able to use it. It shouldn't add any software overlays, but it may download some apps. He'll be able to uninstall them, though.