Google

How could I create documents on a Google Chromebook?

Benny from Pasadena, CA

Episode 1126

Benny would just use Google Docs and then store it in the cloud. Then he can work from computer to computer. It's a great way to do it, but some don't like that they have to use the cloud to save their data. But he'll have plenty of storage in the cloud. Prices start around $200-400. He can get them just about anywhere including the Google Play Store.

Why does Google Play stutter when I play audio over bluetooth?

Episode 1126

Pat from Pam Beach, FL
Samsung Galaxy S5

Pat has a Samsung Galaxy S5, and when he's streaming through Google Play, he gets random pauses. Leo says if it's streaming, that's bandwidth buffering. If it's local, there could be stuff in the background that's using the processor. Leo suggests turning the phone off and on, and maybe even doing a factory reset. But then he'll have to redownload all of his apps.. Google will remember his account information though.

Can I replace my computer with a tablet?

Episode 1125

Tara from Venice, CA
Acer Chromebook

Tara has a lot of computer stuff that she really doesn't need. Can she use an iPad and still do online banking securely? Leo says Tara can, but it's more dependent on the security of the bank than the iPad. If the bank's security is up to date, then absolutely she can do it. Leo also says she can keep her Wi-Fi and use a Wi-Fi enabled Chromebook instead. It's essentially a browser based computer with nothing else. Just about everything she does is online these days, and that makes the Chromebook an excellent and secure alternative.

How can I sell my old tablet?

Episode 1125

Thomas from Boseman, MT
Samsung Galaxy Tab

Thomas has an old Samsung Galaxy Tablet and he wants to know how he can upgrade it to sell it. Leo says that Gazelle is an option, as is eBay. Leo also says try updating the Android OS. Look in the settings to check, or go to the website and check. That could extend the life of it. Leo says that Google's new Nexus tablets will be coming out soon. So Thomas shouldn't buy anything until Google releases their next generation.

(Disclaimer: Gazelle is a sponsor).

Is "bend gate" a real problem?

Episode 1121

Jessie from South Carolina
iPhone 6 and 6 Plus

Jessie says that bendgate reminds him of the HTC GFlex and it's hillarious that this is so much ado about nothing. Leo agrees, saying that this is the dark side of the internet to make folklore turn viral. And thanks to Consumer Reports who demystified the whole urban legend of Bendgate and showed that anytime you make millions of something, you're going to get a handful that are mistreated. The internet just amplifies that.

How can I authenticate Google Picasa with Chrome?

Episode 1116

Steve from Hermosa Beach, CA
Windows XP background

Steve upgraded Picasa to 3.9, but he can't authenticate it. It says it needs Internet Explorer to do it. Steve can't upgrade beyond Internet Explorer 8, either, because Windows XP won't support it. Leo thinks it uses the default browser to authenticate, which happens to be Internet Explorer in Steve's case. The way Google does authentication is that it goes out to a browser where you'd log into your Google account. The browser then gives you a chance to authorize, then it gives that application a token that it's been authorized.

How can I get the word out about Google Helpouts?

Episode 1114

Renzo from Fort Lauderdale, FL
Google HQ

Renzo says that he is using Google HelpOuts, which uses Google Hangouts, to provide counseling services. Leo says that this is a great idea for those who wish to help others and Google doesn't seem to publicize this enough. Users can learn to play an instrument, get psychotherapy, and tons of other options through HelpOuts.

Find Renzo's Counseling/Therapy Session here.