Alan is having trouble syncing his Android phone with Google. He's running Android 4.3. Leo says it's an older version of Android. That could be the issue, but it's more a settings issue. Alan should make sure he's logged into the right account. He should also make sure it's synchronizing with all of the groups.
Stacey wants to know if a Chromebook can run Microsoft Office functions. Leo says that it can run Google Docs, but it won't run Windows apps like Office. Google Docs has a spreadsheet program that's almost as good as Excel, though. She's also having trouble using the trackpad. Leo says to just buy a mouse, plug it in via USB, and it'll be just like a desktop.
Nextbit is a company founded by a former designer of the HTC One along with a couple of ex Google Android developers. They raised money from venture capitalists and then went to Kickstarter and raised a few million more for a new Android phone called the Robin. It comes in two colors: Mint and Midnight Blue. It's made of soft plastic, not metal. It has hard, square edges. Like the HTC One, it has front-facing stereo speakers. The fingerprint reader is the power button on the side of the phone.
Ginger is ready to buy her first smartphone. She's with Sprint, but she's thinking of moving to Verizon. Leo says it depends on her location for what carrier is best. One service that Leo uses is Google Fi. It uses Sprint, T-Mobile or Wi-Fi.
Leo suggests going to fi.google.com to request an invitation. The service is limited to phones to Google's pure Nexus line. But for the first smartphone, Leo usually recommends an iPhone. Leo suggests choosing her carrier and then deciding which phone from there.
John has uploaded photos from his DVDs, backing them up to various services like One Drive, etc. Now he wants to tag them. How can he get his mom to look at them so she can tell them who they are?
Leo says that Google Photos is the best option. He can create a shareable album that everyone can add to and the facial recognition will tag all the other photos once he tags one.
Last year, a Sammay Ved bought the Google.com domain from Google for $12 through an error. Google has offered him $6,006.13 to get the domain back, but Sammay countered and said that if Google doubled that amount, he'd give the money to charity. Google agreed to do this, and paid $12,012.26 to charity.
Read more at nydailynews.com
Barry uses a Chromebook to transfer his images to an external hard drive, but now he can't open it in Windows. Leo says that issue may be that the Chromebook formatted the hard drive in a format that Windows doesn't recognize. It's likely formatted in a Linux format, like EXT 2 or 3. Barry can get an extension to Windows that will be able to translate it. Check out Ext2FsD.
If you suspect your Gmail account may have been hacked, there's a quick and easy way to get an activity log. When looking at your inbox, just scroll down to the bottom of the page and look in the lower right side. It will tell you when the last account activity was, and it has a link to "Details." Clicking on that link will show a log of all the recent activity on your account. It will show the IP address of the computer used for each login, as well as the physical location for where that login originated. It also will show you the browser and apps used with the account.
Keeping backups of photos taken with your smartphone is very important, in the event that your phone gets lost, stolen, or broken. It's also a good way to free up space on your device after you've taken a lot of pictures. There are a number of cloud photo backup options, including Apple's iCloud, Flickr, OneDrive, and Google Photos.