Joe got a VOiP box from Obihai which lets him have phone service. But now it won't let him use third party apps like Google Chat. Leo says that was always a hack that Obihai used in order to use Google Chat. Google has taken the XMPP servers down, which means Obihai can't use it. And as such, they've created alternatives. But they won't necessarily be free when they do.
Diane's Android phone had the Android Kit Kat update pushed to her and now all her passwords are gone. Leo says that if she has the setting checked that allows Google to restore her settings and passwords (under "Backup and Reset"), then she can reset them. If it isn't, then she's unfortunately out of luck. So moving forward, Leo recommends having that box checked, plus the box for automatic restore.
After the story about Target discovering a woman was pregnant and made the information public, a college professor decided to try and hide her pregnancy from "big data" to keep it private. She did everything she could to be private, including routing her online traffic through Tor (an anonymity network), using an alternate Amazon account, and having items shipped to an alternate location. She also quit using Google in favor of the Duck Duck Go.
Alan bought an 80" Sharp Aquos LCD TV, but he says it doesn't work very well. Every time he loads a movie, it takes forever to load. Leo says that while the TVs are so-called "smart TVs," the apps that they include aren't really that good. Leo advises buying a Roku box. Apps on a TV are really an after thought. Roku specializes in the apps they offer and they do a great job.
Dave is being censored by Google AdSense. Leo says that usually Google does that to prevent click fraud. Dave says the specific word is the name of the cartoon that he features on his site. Leo says to try and appeal it, if he can. It's almost impossible to get a human at Google for help. But Leo advises going to the Google Webmaster site for help. Google also has a phone number at google.com/contact.
Michael has noticed that he gets a warning that some websites are suspect and it won't let him in unless he agrees to take the risk. Leo says that is a function of Google and Microsoft which searches websites and flags them as being at risk for malware. Leo says it's a good service, and helps prevent malware from poorly designed websites from infecting users, especially on the Windows platform. Forums are frequently bit because they are written in open source and rarely updated. They should fix it, because if Michael is having issues, then everyone is.
The latest version of Gmail's iOS app will not only support background app refresh, but also will provide for sign in across all Google apps. This means that once a user signs into gmail, he or she is automatically signed into all Google apps. This also works for signing out. This is leaving users up in arms over the fact that Google is even more intrusive in their daily mobile lives. Users are also complaining that the app refresh will eat up more battery power. In Europe, countries are investigating Google over privacy issues as a result.
John was using Microsoft's built in voice recognition to dictate in Word. He uses the Logitech G35 USB headset and it learned his voice fast. But it won't work at all with chat windows like Skype, or others. It just won't function at all. Leo says that some applications don't support it dictation. Leo suggests doing a test call on Skype to be sure he's getting a good connection. If he has a good connection and dictation still doesn't work in Skype chat, it may not be supported.