Alex has a Google Nexus 4 that reset on him recently and he lost all his data. He wants to know the best way to backup and restore the whole phone. The Google sync didn't restore all of his contacts and apps. Leo says that it should, but Alex says half the time it doesn't, and he doesn't know why. It could be a settings issue, so he should look into the backup and restore options to make sure it's enabled.
Richard recently bought a Google Nexus 7 and he's having trouble with the touch screen. Leo says that Google has acknowledged the problem and is working to push an update to Android that will solve the issue. He can also just return it and get one that doesn't have the issue. He shouldn't have to wait for an update and it could be a hardware problem. No software patch can fix that.
Charlie is planning on buying a Google Nexus 7 tablet, and is wondering where to buy it. If he ordered it directly from Google, he was wondering where he'd bring it if there was something wrong. Leo says he'd have to send it in to them, because there's nowhere to go. Leo says it doesn't really matter where he gets it, though.
Leo says a good way to do this is to create a gmail account for them, and just email photos to it. Then later in life, he can give them access to the account and they can see all their baby pictures. He could also use Facebook's timeline feature, and upload photos to that. The only problem with this is that Facebook requires users to be at least 13, so he'd have to lie to Facebook to create an account for them. Leo says there are sites specifically for this type of thing, but they aren't nearly as likely to stick around as Facebook and Google will.
Michael Horowitz, author of Computer World's blog "Defensive Computing," has an interesting article called "Google knows nearly every Wi-Fi password in the world." If true, it wouldn't take much for the NSA or some other law enforcement division to get your Wi-Fi password and have access to your computer without a warrant.
A new report indicates that Google may actually have access to Wi-Fi passwords used by every Android user. Whenever a user signs into a new Android device, they enter their Google credentials. Then, Google can find your Wi-Fi network and join it automatically. This can only be done if your Wi-Fi password had been uploaded to Google. Leo says it's convenient, but after all of the news about the NSA surveillance, this is a bit scary too.
Dave is curious about Google Voice, which is being rolled out in Canada. Leo says that Google Voice was originally called Grand Central and was designed to be a cloud based PBX system that could route calls to various phones and voicemail. He could also put a Google Voice app on his smartphone, which would allows him to bypass text message charges. He can also use this to make phone calls. Best of all, it's free!
Google has bought Bump for an undisclosed price, though Leo suspects it's around $100 million. Bump is cool app where you transfer information from one phone to another with a simple "tap" of smartphones. Leo says that the app isn't really needed by Google, but they're after the developers and engineers themselves. That shows how profitable getting into app development can be. Look at Instagram, for example.
Dave has thousands of pictures, and he would like to organize them in a more sensible way. Leo says that Google Picasa will organize them by date, but he can also create folders by events and password protect them so he can share them with others securely. Picasa will automatically propagate it online. It also has face recognition so that it's easy to find all pictures of an individual. He can even geo tag and organize them.
Richard bought a new Google Nexus 7 and he's wondering what to do with it. Leo says it's a great content consumption device, including reading ebooks, watching movies, listening to music, surfing the internet, sharing on Facebook, and writing emails. Leo says the first thing to do is create or log into a GMail account. That single sign in will do everything on Google for him.