Google Photos

How can I share my photos online?

Google Photos

Episode 1521

Bob from Leonia, NJ

Bob wants to share photos in the cloud. What's the best option? Leo says that Google Photos is great because most people have Google accounts, and Google Photos will automatically sync and delete photos once they are backed up. He can set up albums, it has facial recognition, he can create an album based on time and location, and it offers unlimited hi-res backup for free. Shutterfly is also a good option.

How can I make room on my phone without deleting my photos?

Episode 1517

George from Venice, FL

George is running out of room on his iPhone. How can he make space without deleting his photos and videos? Leo says the first thing to do is turn on iCloud to backup your photo storage. Also, use the replace photos with thumbnails option so that the originals aren't left on your phone. You may need to buy extra iCloud space though. So the other option is Google Photos. Download that app and backup your photos and videos to Google Photos. You get 15GB of uncompressed space, or unlimited high resolution space. All for free.

How much cell phone storage do I need?

Google Photos

Episode 1503

Pete from Clinton Township, NJ

Pete wants to know if a 32GB smart phone is big enough for every day use. Leo says it should be, but he'll need to have a storage strategy for things like videos, photos, and even music. Leo recommends using Google Photos. He'll get unlimited high resolution storage, or 15GB of uncompressed storage for free. The unlimited high resolution is really great for everyday images. Leo says he can turn on automatic uploading via Wi-Fi in the app settings and then have the app delete the images from his phone.

Why does iCloud delete my pictures when I remove them from my phone?

iCloud Photos

Episode 1498

John from Orange County, CA

John is frustrated that he can't delete the pictures on his phone without deleting them from iCloud. Leo says that if he selects "optimize phone storage" in settings, it will delete it on the phone without deleting it on iCloud. But he'll have to select "Keep Originals" on his Mac so it doesn't delete there.

Is my data private on Yahoo?

Episode 1485

Mary from Temecula

Mary heard that Yahoo's new owner, Verizon, can read her email. Is that true? Leo says yes. It can read your email, photos, files, etc. in order to do facial recognition, offer targeted ads, etc. Leo says that Verizon's never been big on privacy. So it's not a surprise. Worse, they'll also be looking into other personal information. So you have to think about whether you want to agree to that or go with an alternative. Leo recommends Google.

What's the best cloud backup for images?

Google Photos

Episode 1476

Alan from Massachusetts

Alan got a new PC and he's trying to copy all his images over to it with an external hard drive. How can he back up his images to the cloud without getting duplicates? And how can he delete extra copies of his images? Leo says that there are some good "deduplication" apps that will work. But he'll run the risk of eliminating an image that is close to another but slightly different.

How can I recover deleted photos from my Samsung Galaxy Note?

Samsung Galaxy Note 5

Episode 1474

Russell from Desert Hot Springs, CA

Russell has the Samsung Galaxy Note 5 and he accidentally deleted his photos off the phone. Leo says that since Roger has Google Photos on the phone, it's likely the photos were automatically backed up. If he's lucky, that's the case. And any photos that have been deleted may still be in the trash can on the phone, where they stay for up to two months. There are some apps that could maybe recover his lost photos, but they have varying degrees of success.

How can I get rid of duplicate images on my phone?

iCloud Photos

Episoide 1473

Glen from Malibu, CA

Glen has a ton of images on his iPhone and some are duplicates. How can he get rid of them? Apple says he has to delete them one at a time. If Glen has them backed up to iCloud with the iCloud Photo Library, he can enable "optimize disc space" on his phone. That will replace the full-size versions with smaller versions on the iPhone, while iCloud keeps the full-size versions. But once he deletes them, they get deleted from iCloud as well.

Can I make an image backup of my mobile phone?

Helium Backup

Episode 1429

Bob from Philadelphia, PA

Bob has a dual SIM mobile phone with T-Mobile and he's having trouble going from one number to the other. He couldn't receive calls. He's tried to go to T-Mobile and has also done the factory reset and now he can get calls. But he's lost all his data. Can he get it back? Leo says the safest way to protect his data is to backup his data to his Google account. He can do this by going to "Backup and Reset" in settings. Then he could automatically restore it. This would save his settings, apps, and contacts, but it won't save his music or photos.