Bob has a dual SIM mobile phone with T-Mobile and he's having trouble going from one number to the other. He couldn't receive calls. He's tried to go to T-Mobile and has also done the factory reset and now he can get calls. But he's lost all his data. Can he get it back? Leo says the safest way to protect his data is to backup his data to his Google account. He can do this by going to "Backup and Reset" in settings. Then he could automatically restore it. This would save his settings, apps, and contacts, but it won't save his music or photos.
Kenny wants to know music streaming service is the best. Here are all of the options:
Kate has been having trouble with iTunes because it's very confusing. Since she's on Windows, she doesn't have to use iTunes. Leo recommends Media Monkey instead. And when she rips her CDs, Leo suggests ripping them lossless (FLAC or AAC). Then let Google Music upload it. Then it'll be saved in the Cloud and protected.
Hank is wondering what happened to Limewire. Leo says they got sued out of existence. Hank's wondering if there's anything else similar to it that's out now. Leo says that Limewire is dead because people used it to illegally share music, according to the record industry, and when they won in court Limewire was blocked forever. This happened 2010. Piracy has never ended, though, and now Bittorrent is the piracy method of choice.
Alan has over 100GB of music in his iTunes library. He's at the point where he's about to run out of space. Leo says first thing Alan should do is get iTunes Match. For $25 it'll let Alan upgrade his songs to the best possible quality. Once he's run iTunes Match, he should delete all the tracks that have successfully matched from his computer. Then, redownload the matched music.