Google Chrome

Why can't I access Google from the Chrome browser anymore?

Episode 1499

Anna from Laguna Hills, CA
Google Chrome

Anna clicked on a link in Facebook, which took her to a site that popped up a big warning with a phone number. She restarted her PC, and after that Chrome wouldn't let her access Google anymore. She also saw a warning flag in the system tray. Leo says the warning in the system tray is from Microsoft, so she can click that. It will probably take her to the security center where she can see if it offers any sensible information. She can run IE, but can't run Chrome, though. When she launches Chrome, she gets a blank white screen and it freezes.

Why doesn't my Gmail work?

Episode 1493

Jerald from San Diego, CA
Gmail logo

Jerald is having issues with Gmail. It comes up, but when he tries to open an email, it goes blank. It works when he logs on somewhere else, though. Leo says that Gmail is a web application that runs Javascript. So it may be that his browser is blocking that. Ad blocking software may also be doing it. He should try disabling his ad blocker and see if that works. Click the on/off switch at the top of the page and see if it loads up.

Why can't I stream YouTube through Firefox?

Episode 1439

JP from Belgium
Firefox logo

JP just bought a new computer workstation, but Firefox no longer streams live via YouTube. Leo says that it could be that there isn't support for HTML 5 because there's no standard for streaming video. The browser gets to decide what codec to use and Firefox might not support that codec since it may be proprietary. Leo recommends trying Google Chrome.

The chatroom says that JP may have IGPU enabled in his BIOS. Disabling it should free it up. Here's a video on YouTube about it.

Clean Up Google Chrome

One of the best web browsers available right now is Chrome, which comes from Google. It’s fast and secure, and Google does a good job of keeping it up to date as well. But even Chrome can slow down and have issues after awhile. If you’ve had problems with Chrome, here are some things to try to get it back to its typical performance.

Should I buy a Chromebase?

Episode 1385

Mark from Vienna, VA
24" Acer Chromebase

Mark is looking to buy a Chromebase. Leo says that if all he does is surf the internet and check email, the Chromebase is just as good as that Chromebook that Mark has. It's very easy to use, and secure too. He's seen a 24" Acer model on Amazon for $350. Is that a good buy? Leo says yes. It's kind of like an iMac in design, and Acer makes good stuff, but he's seen it for up to $300 more. Leo says to make sure he is comparing apples to apples with similar specs.

Is my banking information safe?

Episode 1384

Mike from Granada Hills, CA
Google Chrome

Mike is worried that Google has all of his banking information. Leo says it's not to worry about. They don't have it. If anything, his browser has that information and that's much more dangerous. It may be a good idea to reset his browser to get rid of all that. Then turn on second factor authentication to make sure that any attempt to change his password or access his account will be stopped. Mike shouldn't worry about Google, though. They're quite secure, and Chrome is a secure browser.

Has my computer been hacked?

Episode 1382

Art from California
Hacker

Art opened his computer and something took control of Chrome and wouldn't let him shut down the app or his computer. Has he been hacked? Leo says not to panic. It's likely a javascript instruction that hacked a website. He can always force quit his browser to get out of it. He can do that by pressing Ctrl-Alt-Delete to open the task manager for Windows. On macOS, press Option-Command-Escape and Force Quit the app.