Google Chrome

Why are my browsers crashing?

Microsoft Edge Browser

Episode 1541

Steve from Redondo Beach, CA

Steve is having trouble with Google Chrome and Microsoft Edge. After about 2 minutes, both apps crash. Leo says that it could be malware infecting his browsers. But more likely there's a render driver that both browsers use which is causing the crash when he visits certain websites. Leo recommends doing a thorough scan using Windows Defender, and he should also run the Microsoft Malicious Software Removal Tool from the command line. To get to that, he can press the Windows Key and type MRT. Leo also suspects that Java is broken.

Why can't I use Internet Explorer to visit Yahoo?

Google Chrome

Episode 1510

Michael from Fountain, CO

Michael is getting a message from Yahoo that he will lose access to his account if he continues to use Internet Explorer 11. Leo says that's the most recent version so that doesn't make any sense. But if Yahoo is not going to support Internet explorer anymore, then what may be happening is that Robert has compatibility view on. Michael should go into IE Tools and uncheck "use Microsoft compatibility lists." That will send a mixed message to Yahoo that he's using the wrong version.

Why can't I access Google from the Chrome browser anymore?

Google Chrome

Episode 1499

Anna from Laguna Hills, CA

Anna clicked on a link in Facebook, which took her to a site that popped up a big warning with a phone number. She restarted her PC, and after that Chrome wouldn't let her access Google anymore. She also saw a warning flag in the system tray. Leo says the warning in the system tray is from Microsoft, so she can click that. It will probably take her to the security center where she can see if it offers any sensible information. She can run IE, but can't run Chrome, though. When she launches Chrome, she gets a blank white screen and it freezes.

Why doesn't my Gmail work?

Gmail logo

Episode 1493

Jerald from San Diego, CA

Jerald is having issues with Gmail. It comes up, but when he tries to open an email, it goes blank. It works when he logs on somewhere else, though. Leo says that Gmail is a web application that runs Javascript. So it may be that his browser is blocking that. Ad blocking software may also be doing it. He should try disabling his ad blocker and see if that works. Click the on/off switch at the top of the page and see if it loads up.

Why can't I stream YouTube through Firefox?

Firefox logo

Episode 1439

JP from Belgium

JP just bought a new computer workstation, but Firefox no longer streams live via YouTube. Leo says that it could be that there isn't support for HTML 5 because there's no standard for streaming video. The browser gets to decide what codec to use and Firefox might not support that codec since it may be proprietary. Leo recommends trying Google Chrome.

The chatroom says that JP may have IGPU enabled in his BIOS. Disabling it should free it up. Here's a video on YouTube about it.

Clean Up Google Chrome

One of the best web browsers available right now is Chrome, which comes from Google. It’s fast and secure, and Google does a good job of keeping it up to date as well. But even Chrome can slow down and have issues after awhile. If you’ve had problems with Chrome, here are some things to try to get it back to its typical performance.

Should I buy a Chromebase?

24" Acer Chromebase

Episode 1385

Mark from Vienna, VA

Mark is looking to buy a Chromebase. Leo says that if all he does is surf the internet and check email, the Chromebase is just as good as that Chromebook that Mark has. It's very easy to use, and secure too. He's seen a 24" Acer model on Amazon for $350. Is that a good buy? Leo says yes. It's kind of like an iMac in design, and Acer makes good stuff, but he's seen it for up to $300 more. Leo says to make sure he is comparing apples to apples with similar specs.