Google

How can I open my phone without losing data from a password lock?

Vic from Glendale CA

Episode 1372

Vic recently lost his son and he is trying to get into his computer and accounts, but only he had the passwords. Leo says that LastPass has a feature that will enable survivors to gain access to the data. The cellphone may be a more difficult proposal, though. The dangerous thing is that there is a setting in both Android and iOS that could erase the phone if he fails 10 times to open it up.

Police Department Gets Search Warrant for Entire Community's Google Searches

Episode 1372

Google logo

The police department in Edina, MN has secured the right to look at people's Google Search history to look for information about a fraud case they were investigating. The legal brief is to cover anyone who searched for the name of the suspect and case, and it could be the entire community.

Leo says it's crazy and that Google should fight this tooth and nail. It's classic government overreach. Leo says he doesn't mind Google's algorithm putting custom ads on his search results, but for a government to ask who searched for something and to get a list is frightening.

How can I update my Nexus 6?

Episode 1371

Mike from St. Cloud, MN
Google Nexus 6

Mike has a Google Nexus 6 that isn't updating. He's tried to get Nougat on it, but it won't update. Leo says that the Nexus 6 may not be getting updates anymore, especially through Verizon. Leo says he may have to root the phone to get it updated. Google didn't offer a major update to the Nexus 6, and the security update for March was pulled because it broke Android Pay. They do plan to update to version 7 soon.

How does Google Voice work?

Episode 1364

Gary from San Diego, CA
Google Voice

Gary wants to know about Google Voice with the Pixel phone. Leo says that Google Voice started as GrandCentral, which he used to use for his office. Then Google bought it and created a central phone hub for everyone. It gives you a new universal number and then rings different phones until it finds you. It also has custom voicemail boxes for people in your contact list, strangers, close friends, and unknown. It also sends you a text message with the voicemail. And it's free to use.

How can I back up my photos and keep the EXIF data?

Episode 1361

Robert from Orange County, CA
Google Photos

When Robert backs up his photos to Google Drive, it seems to strip out the GPS location EXIF data. Leo says that Google Drive won't show the EXIF data, but it is still there. He just searched his own photos and discovered it. It's probably a display settings issue. He also sees the EXIF data available in Google Photos. Google probably wants him to upload to Google Photos instead of Drive.

How can I get my data from Verizon?

Louis from Michigan

Episode 1346

Louis is having an issue with his cellphone after he dropped it, so he decided to go with a prepaid version. All of his data is in the Verizon cloud and they won't let him retrieve it. Leo says that's because he's no longer a customer. Samsung has a backup system, as does Google. So he should be able to go through them. It's terrible that Verizon won't give him back his personal data. It's likely though that Verizon has dumped his data by now.