Gary has an old, inactive Google account, but when he tries to recover his password, it won't verify. Leo says it's possible due to inactivity, the account may have been deleted. From the chatroom - https://support.google.com/accounts/answer/7564124 This is for recovering a lost account. Though Gary's account isn't lost, maybe treating it as a lost account could solve the problem.
Melanie's email account was hacked so she changed her password and set up 2-factor authentication. Now when she logs in, it tells her there's been "too many attempts" and it logs her out. Leo says that there is a Google help chat where she could get it reset. There's also a phone number that she can call. She should check under Google Help.
Donna has been subscribed to MSN's Butterfly service and she's having connection issues. Leo says that Microsoft would like her to move away from MSN and start using Outlook.com as her email. She could also use Gmail and just forward it. Leo also suspects that Microsoft is reselling service through her cable company. She can then use Gmail to go get her MSN mail and then tell everyone she's using Gmail so she can slowly transition to it.
Dave is having issues with Gmail in Safari. Leo says to try resetting Safari as Gmail is a hefty program that has to load and it may not be fully loading. Often times, clearing the browser cache will fix it. He should clear all history. That will clear the cache and get rid of cookies and possibly passwords as well. He can also try using the "Reset Safari" command.
Pat woke up the other day and all her emails had vanished from her Gmail account. She uses her web browser to check her mail every day, clicking on "all mail," first, then deleting and emptying her trash. Leo says that she doesn't ever need to delete her email or empty the trash. Trash gets automatically flushed every 30 days. Leo suspects that Pat may have accidentally deleted more than she thought. For instance, if she hit command A, that will select everything and then delete. Unfortunately, Gmail is a cloud-based option and there's no real backup other than that.
Harry is with Verizon and he wants to get a Blackberry 9900 phone for AOL since it doesn't work on his 9930. Leo says it won't work. Verizon was a CDMA based network and the 9900 won't work on that. So it would be a waste of money to do so. Leo says he should just change his email so that he can use just about any other phone.
Vic is bombarded by email addresses that an email can't be delivered. Leo says that Vic's email has been "spoofed" by spammers and that they have been using his in the From address line. The bad news is that there's really nothing he can do about it. The good news is, it usually stops shortly as they move on to another email address to spoof. He can set up a filter to send those emails to the trash and never see them, though. He should use "Mailer Daemon" as the criteria. That's usually what sends the bounced spam message.
Saren hasn't been receiving the two factor authentication code he normally gets for his Gmail account. He would normally get it through his Google Voice number. Leo says it's insecure to send those two factor codes through SMS, because someone could spoof his number and get the text message. Google may have even stopped supporting SMS in favor of its Google Authenticator app.
Brian wants to know how he can use tags to stay organized on his email. Leo says that tags are great for searching and it makes it really simple to stay organized. Gmail can tag messages. Mailtags has been around for years and it works great. Leo used it a long time ago and it works in Apple Mail, which can be a challenge because Apple changes Mail with just about every version of macOS. It's also great for photos. Google Photos is great for tagging as well.
John has noticed that there isn't spell check in Android for Gmail anymore. Leo is surprised by that, but he uses Inbox instead of Gmail and that has it. Why would Google turn off spell check in gmail? Leo says it's a setting that got turned off. John should look in his settings.