Gmail

How can I recover and old Google account?

Greg from Los Angeles, CA

Episode 1464

Gary has an old, inactive Google account, but when he tries to recover his password, it won't verify. Leo says it's possible due to inactivity, the account may have been deleted. From the chatroom - https://support.google.com/accounts/answer/7564124 This is for recovering a lost account. Though Gary's account isn't lost, maybe treating it as a lost account could solve the problem.

How can I move my old MSN email to Gmail?

Episode 1458

Donna from Arizona
Gmail

Donna has been subscribed to MSN's Butterfly service and she's having connection issues. Leo says that Microsoft would like her to move away from MSN and start using Outlook.com as her email. She could also use Gmail and just forward it. Leo also suspects that Microsoft is reselling service through her cable company. She can then use Gmail to go get her MSN mail and then tell everyone she's using Gmail so she can slowly transition to it.

Why doesn't Safari load Gmail?

Episode 1456

Dave from Ridgecrest, CA
Gmail

Dave is having issues with Gmail in Safari. Leo says to try resetting Safari as Gmail is a hefty program that has to load and it may not be fully loading. Often times, clearing the browser cache will fix it. He should clear all history. That will clear the cache and get rid of cookies and possibly passwords as well. He can also try using the "Reset Safari" command.

What happened to my emails?

Episode 1455

Pat from San Diego, CA
Gmail

Pat woke up the other day and all her emails had vanished from her Gmail account. She uses her web browser to check her mail every day, clicking on "all mail," first, then deleting and emptying her trash. Leo says that she doesn't ever need to delete her email or empty the trash. Trash gets automatically flushed every 30 days. Leo suspects that Pat may have accidentally deleted more than she thought. For instance, if she hit command A, that will select everything and then delete. Unfortunately, Gmail is a cloud-based option and there's no real backup other than that.

Why am I getting a ton of bounced messages from people I don't know?

Episode 1433

Vic from San Diego, CA
Gmail

Vic is bombarded by email addresses that an email can't be delivered. Leo says that Vic's email has been "spoofed" by spammers and that they have been using his in the From address line. The bad news is that there's really nothing he can do about it. The good news is, it usually stops shortly as they move on to another email address to spoof. He can set up a filter to send those emails to the trash and never see them, though. He should use "Mailer Daemon" as the criteria. That's usually what sends the bounced spam message.

Why doesn't two factor authentication work on my Gmail anymore?

Episode 1431

Saren from Los Angeles, CA
Google Authenticator

Saren hasn't been receiving the two factor authentication code he normally gets for his Gmail account. He would normally get it through his Google Voice number. Leo says it's insecure to send those two factor codes through SMS, because someone could spoof his number and get the text message. Google may have even stopped supporting SMS in favor of its Google Authenticator app.

What's a good email program that uses tags?

Episode 1427

Brian from Nashville, TN
Mailtags

Brian wants to know how he can use tags to stay organized on his email. Leo says that tags are great for searching and it makes it really simple to stay organized. Gmail can tag messages. Mailtags has been around for years and it works great. Leo used it a long time ago and it works in Apple Mail, which can be a challenge because Apple changes Mail with just about every version of macOS. It's also great for photos. Google Photos is great for tagging as well.