firmware updates

Do I need a service agreement to update my router firmware?

Netgear Orbi

Episode 1504

David from Anaheim, CA

David has a Netgear router and he wants to upgrade the firmware. Netgear won't do it because his support has expired. Leo says that older routers all need to be updated manually, but he doesn't need a service agreement to update it. He'd just download the firmware and install it. In fact, there should be a utility within the router settings to update the firmware. Most newer models autoupdate. So if staying updated is important, and it is, it would pay to get a new router. It'll be faster too. Mesh routers will be the best option.

Why don't my AirPods work with the Apple TV?

AirPods

Episode 1433

Tom from New Hampshire

Tom uses his AirPods with his AppleTV and after a recent tvOS update, he has no volume. He called AppleCare and they said he shouldn't have that capability in the first place. But Tom says it worked just fine until the tvOS update. Leo says it sounds like Apple broke the connection in the update. That's terrible. It may be that he'll just have to re-pair them to the Apple TV. He should try another set of Bluetooth headphones or a speaker as well. If that works, then it should work with the AirPods since they use the same Bluetooth standard.