Maurice's Outlook contacts disappeared and now he can't send group emails. Leo says there could be a few things happening. Outlook's autocomplete is constantly looking at the contacts, and if it's missing, then it can't read them. If it's intact, then it should come out, including his group list. Carbonite will backup his data, but if the link between his contacts and the group list is broken, then that could be part of the problem. He should try and verify that his address book is there. If the address book is gone, then there is the problem. If the list is there, then he can back it up.
Earl has an iMac and a Samsung phone. He's getting email from someone he just had a conversation with via email, though it isn't him. Leo says it's possibly being spoofed, where the sending address has been added using his own contacts. Check the headers. Chances are, it's just spam.
Ron has messed up his Outlook. Now he can't see any images in the body of the email, and it won't download any graphics. Leo says that's a good thing! Outlook disables downloading jpgs by default because they can be hacked to include malware. That's called HTML email and it's a bad idea. So he'd have to opt-in to enable it, but Leo wouldn't. Plain text emails are always best. But if he really wants to, he can go into the Trust Center and change the settings.
Google is revamping GMail and adding new features, including placing the attachment at the top of the email thread, delayed replies (which will enable a user to snooze an email until another time), nudge to reply reminders, and smart replies. Some privacy geeks may be concerned that a machine is reading their Gmail and suggesting replies, but Rich says it's very convenient in the mobile app. Other features include Confidential mode, where the message will self destruct after being read. A new task app in Gmail. And the ability to read emails, tasks, calendar, and notes in one screen.
Jack is in the banking industry and he recently left his job. But when he did, he lost his Apple ID and they remote wiped his phone. Will he have trouble switching it over to a new Apple ID and will he lose all the apps, music, etc. that he bought? Leo says that Jack should be able to go to the Apple ID and change the email associated with it. They'll look for confirmation on the old email, though. He'll need to also log into the old Apple ID account and turn off Find My iPhone and back up to iCloud.
Jeffrey has his email set to IMAP and he has thousands of emails on his phone. How can he delete them? Leo says if he goes into his settings, he can have them deleted/expunged from the server. That's in the client settings on his phone, but it's not on by default. So if he deletes them from his computer, which is easier, it should delete them from Gmail.
Neil wants to be able to merge all his email accounts to one domain that he owns himself. That way he can control his email account without relying on a third party. Leo says that's a good idea. And he can do that without having to run an email server. He can use Gmail to go out and get all his email and aggregate it into a central point. He can also attach the domain name to it, while able to route all his mail into different folders to keep them all organized.
Larry is tired of spam and wants to know how to get rid of it in Outlook. Leo says to wash the email through Gmail. He can open an account at Gmail, and then have it pick up his Outlook mail. That way Google will wash the spam out of his email and then he can pick it up through his Outlook client. That's free. There is a paid service called OnlyMyEmail, but Leo says that Gmail does a great job.
Gary's wife is having issues getting push notifications for her email. Leo says she'll need to enable it in her Gmail account. She could also just turn on "fetch," which is a pull-oriented option. Leo says that using pull or fetch as her primary way will save battery life as it will just get the email whenever she opens the app.
The chatroom says that this is now a paid feature of Gmail Pro. Push notifications are no longer free with a basic Gmail account.
Jeff is about to close down an old email account and he wants to be able to delete all the old email at once. Leo says that if the email system is POP, he can set the email client to delete from the server once it has downloaded to it. If it's IMAP, that email is kept on the server after downloading. So he'll have to do it the hard way. If he can turn on POP3, he can then just download it and it will delete all at once afterwards. If not, he'll need a third party app, and there are plenty. Google makes one.