Caller created an "alias" through Outlook for his email, but now it's not working. Leo says that Microsoft has a discussion about this known issue here. The fix was, not to use the auto account setup, but to manually set it up. But that hasn't helped our caller. Leo suspects that since Microsoft killed MSN Mail, that could be the issue.
Terry got a new Mac for an early Christmas present and is waiting awhile to reinstall stuff. Leo says that's a good idea. It's much better to only install new programs as needed. Every program he installs is a potential security risk, so he should install as little as possible.
Kathy is blind and Comcast changed their email settings. She had a friend come over and reconfigure it for her, but there's still errors happening. Leo says that Comcast isn't really supporting Pop3 access anymore. They allow it, but they prefer you use IMAP as your settings. So if your friend set it for Pop, have him come back over and change it to IMAP. One way to check is to use your browser. You can also verify if your email is there. If it is, then you know it's IMAP. If they aren't, it's POP.
Ron is having issues with Thunderbird after a recent security change that is causing him issues. Leo says that Thunderbird has largely been abandoned by developers, who are simply not keeping it up. He may want to check his IMAP and SMTP addresses to make sure they are configured correctly. He should double check how to properly log into it, and what port he'll need to use. His ISP can help him with that.
Mike is having issues logging into Yahoo at home. It says he's using the wrong password at home, but it takes it at work. Leo says one way to test it is to type out the password in notepad and then copy and paste it in. If that works, then he'll know it's not a problem on his end. It could also be a corrupted cookie in his browser. He should try using another browser, or clear the cookies in his browser and try again.
Mike also wants to disable the password challenge on his phone. Leo says that is dangerous to do, but he can turn it off in the phone's security settings.
Mark has a Samsung Galaxy S8 and he wants to know how he can download all his email at once. Leo says that the ISP that hosts his mail throttles downloading of email, so he can only download a portion of the email at one time. It's designed to cache email, not download it. If his mail server supports POP3, however, that means it is designed to download the mail. That's really how he'll want to do it. But even then, he probably won't be able to download it all at once.
Linda thinks her email accounts on Google and Yahoo have been hacked. She tried to log in, and it says "account no longer exists." What can she do? Rich says she may or may not have luck recovering it because Google has billions of accounts, and there's no deal tech support. Here's a good place to start to recover her account: https://support.google.com/accounts/answer/7682439?hl=en.
Online scam artists are targeting users of the direct deposit payroll system, using social engineering to gain access to bank accounts and steal your paycheck. The primary targets are in education, healthcare, and airline employees. So be watchful over emails saying you need to log into your account to verify your direct deposit information. That's where they get you. As usual, do NOT click on any links in emails. Contact your HR department immediately to verify.
Elise uses Apple Mail with her Gmail account and whenever she saves a draft email, it disappears. Rich thinks the culprit may be a corruption in the Apple Mail program itself. He recommends that she look in Gmail in her browser to verify is the draft emails are still there. They probably are. Then she can reset or rebuild Apple Mail. She may need to delete her email account from the app and then add it again.