Mike is having issues logging into Yahoo at home. It says he's using the wrong password at home, but it takes it at work. Leo says one way to test it is to type out the password in notepad and then copy and paste it in. See if that works. If it does, then you know it's not a problem on your end. It could also be a corrupted cookie in your browser. So try to use another browser, or clear the cookies in your browser and then try again.
Mark has a Samsung Galaxy S8 and he wants to know how he can download all his email at once. Leo says that the ISP that hosts his mail throttles downloading of email, so he can only download a portion of the email at one time. It's designed to cache email, not download it. If his mail server supports POP3, however, that means it is designed to download the mail. That's really how he'll want to do it. But even then, he probably won't be able to download it all at once.
Linda thinks her email accounts on Google and Yahoo have been hacked. She tried to log in, and it says "account no longer exists." What can she do? Rich says she may or may not have luck recovering it because Google has billions of accounts, and there's no deal tech support. Here's a good place to start to recover her account: https://support.google.com/accounts/answer/7682439?hl=en.
Online scam artists are targeting users of the direct deposit payroll system, using social engineering to gain access to bank accounts and steal your paycheck. The primary targets are in education, healthcare, and airline employees. So be watchful over emails saying you need to log into your account to verify your direct deposit information. That's where they get you. As usual, do NOT click on any links in emails. Contact your HR department immediately to verify.
Elise uses Apple Mail with her Gmail account and whenever she saves a draft email, it disappears. Rich thinks the culprit may be a corruption in the Apple Mail program itself. He recommends that she look in Gmail in her browser to verify is the draft emails are still there. They probably are. Then she can reset or rebuild Apple Mail. She may need to delete her email account from the app and then add it again.
Richard has been having problems emailing a friend because his emails go into her spam folder. Rich says that she may have accidentally marked one of his emails as spam by mistake and Yahoo is now looking at all of his emaiil as spam. He should go into her spam folder and click on the message to report as "not spam". She can also mark his email as a safe sender, and create a filter that will reroute the email back into her inbox.
Micah uses Thunderbird with Pop 3 protocol. Leo says that most email servers have moved to IMAP now, keeping your email on their servers. Pop allowed you to delete from the server. But more people wanted access to their mail in the cloud than just on their computer, so IMAP was born. If you want to delete your email off the server, you can manually do that. But that's why Leo recommends Proton Mail. It's end to end encryption so no one can read it.
Maurice's Outlook contacts disappeared and now he can't send group emails. Leo says there could be a few things happening. Outlook's autocomplete is constantly looking at the contacts, and if it's missing, then it can't read them. If it's intact, then it should come out, including his group list. Carbonite will backup his data, but if the link between his contacts and the group list is broken, then that could be part of the problem. He should try and verify that his address book is there. If the address book is gone, then there is the problem. If the list is there, then he can back it up.
Earl has an iMac and a Samsung phone. He's getting email from someone he just had a conversation with via email, though it isn't him. Leo says it's possibly being spoofed, where the sending address has been added using his own contacts. Check the headers. Chances are, it's just spam.
Ron has messed up his Outlook. Now he can't see any images in the body of the email, and it won't download any graphics. Leo says that's a good thing! Outlook disables downloading jpgs by default because they can be hacked to include malware. That's called HTML email and it's a bad idea. So he'd have to opt-in to enable it, but Leo wouldn't. Plain text emails are always best. But if he really wants to, he can go into the Trust Center and change the settings.