Bill has a family plan with Verizon and one of his kids has been using up most of the data resulting in three overage charges. The problem is, he doesn't use it much. Leo says he'll need to look at the phone and see what it says. He should look at the cell usage in the settings. If it roughly matches, then there's something that the iPhone is doing that is burning up bandwidth. The good news is that he can look at the data usage by app in the iPhone's settings.
Earl wants an unlimited data plan. Leo says that Sprint and T-Mobile both offer unlimited data plans. If he's not ready to jump to another carrier, he can save data by managing the settings in his iPhone. If he has iOS 8 or later, he should look under his usage settings. He can disable cellular data for individual apps.
Albert wants to know if there's any way to stream audio on his phone without killing his data caps. Leo says no. It'll use what it uses, but T-Mobile offers a way around this. They have deals with some of the streaming services and they don't count it against your data. T-Mobile calls it "Music Freedom".
T-Mobile is very aggressive with great packages that include stuff like this, which is one of the reasons Leo likes them.
Wayne has been using Apple Music and it seems to use a lot of data. Leo says that T-Mobile has a great gig going on where they allow users to stream for free, and it doesn't count against user bandwidth caps. But AT&T doesn't offer that.
Jeffrey wants to know if a larger screen phone uses up more data than a smaller screen phone. Leo says that it could the case when streaming video. Sites like Netflix and YouTube will notice that you're using a high resolution screen and automatically stream higher resolution video, and that definitely uses more data.
Jim has an iPhone 5 through Verizon and he's being nailed for "excessive use of data" with charges over $300 a month, and he has no idea why because nothing has changed in his usage. Verizon claims he's using up to 1 GB a day! But he isn't using even close to that. He doesn't stream video, and is rarely listening to Pandora. Leo says that going into the usage meter in the settings, he can see what the phone thinks he's using. Is the hotspot turned on? Streaming video can easily get 1GB a day if he's not careful.
Mike picked up a Motorola Moto G 2nd generation, but keeps auto updating over data. It does it on its own, and nobody can figure out why it's updating all the time. Leo says it sounds like the carrier doing an update every day, which is probably a phone home kind of update. It's not normal and it's likely related to his cellular service.
Taylor has an iPad 3 with Verizon 4G. Despite having plenty of data left, he gets a message on the iPad saying that he's reached his data limit. Then when he clicks "later" to dismiss the message, it won't let him access data. He's called Verizon, but they are claiming it's an Apple issue.