crashing

Why am I having problems booting into my Mac?

Episode 1429

Terry from Amarillo, TX
Apple iMac

Terry is having problems booting up his Mac unless it's in safe mode. Leo says that it sounds like there's a corrupted kernel that is clobbering everything. He recommends backing up his data, wiping the drive and then reinstalling the OS and programs. The Mac makes it easy to do, too. If he bought his programs in the Mac App Store, he can just install all the apps he owns. Terry shouldn't install anything he doesn't need. It's better to just install as he goes. It's also an indication that his hard drive may be going bad, so it may be time to get a new drive.

Why is my browser crashing?

Mike from Burbank, CA

Episode 1426

Mike has a friend who's computer crashes when he goes to a specific website. It doesn't crash on any other site. Leo says it has to do with the content on that page that breaks the browser as it is. Leo advises resetting the browser to delete all the history, cookies, and cache. There's probably something in there that's causing the crash. Resetting the browser should fix it.

Why is my computer crashing?

Gina from Winnetka, CA

Episode 1324

Gina bought an Acer Aspire R running Windows 10. She's having trouble with the screen freezing when she uses it with her Steno Recorder. Leo says that there could be a flaw in the motherboard that's causing the crash. Leo says that based on Gina's description, she'll need to take it back, but they may require her to reload Windows first. Leo advises backing up her data, and wiping the drive. Then she can reinstall Windows from a known source. If it the problem persists, it's a hardware issue.

Why is Internet Explorer crashing?

Art from Corona, CA

Episode 1315

Art has issues with Windows 10 giving him an error message for shutting down. Leo says that Internet Explorer on Windows 10 isn't the default browser, Edge is. It has been in a kind of unfinished state until recently, though. If Internet Explorer is crashing a lot, Art should clear the history/cache and reset the browser. Leo says that the most common cause of crashing in Internet Explorer is plugins. So there's probably a bad extension in there that's causing it to hang up. It could also be a damaged version of Flash.

Microsoft's First Windows 10 Update Meets Widespread Criticism

Episode 1313

Microsoft Windows 10 Start Menu

Microsoft's first anniversary update has broken many peripherals and applications. Leo says that since it's more difficult to roll back now that the Windows 10 deadline has passed, it comes down to waiting for your device or application to fix the issue with a new update or driver. Leo says that Microsoft should take a page from Linux and have a stable version when their updates start crashing systems.

The chatroom also says that Microsoft has reduced the rollback window from 30 days to 10 days. Leo says that still should be enough to determine if you like Windows 10 or not.

Why does my computer crash when I close a program?

Mike from Huntington Beach, CA

Episode 1311

Mike's home built computer crashes when he closes a program. The screen turns black and hangs up. It doesn't work again unless he reboots it. Leo says that's the hassle with building his own -- he has to eliminate each issue. Leo says the first thing to do is update his video card driver. He thinks it may be a bad driver. Leo says he can try booting to a USB key with Ubuntu on it and try to repeat the issue. If it repeats, he'll know it's a hardware issue. If it doesn't, he'll know it's a software issue.

Why does my webcam crash?

Brennan from Dallas, TX

Episode 1260

Brennan has Windows 10, but his webcam app is crashing. Leo has a hunch that there's a driver issue, and that going to the manufacturer website and updating all the drivers would solve it.

Leo also says to try another program that can use the camera to see if it works. If it doesn't, then it's definitely the camera driver. If it doesn't crash, then it's the camera app that's causing the problem.

Why does my iPad keep crashing?

Episode 1220

Paul from Tarzana, CA
Apple iPad Air 2

Paul bought an iPad Air 2 and it reboots itself, so he returned it and got a new one, and it's rebooting again. Sometimes the iPad can crash in the SpringBoard, which is called a ReSpring. But that's just Springboard reloading. If it's a hard crash, that could be a hardware issue. But since Paul replaced the tablet and his app is crashing, that points to a specific app problem. If it's video streaming, then that's an unrelated bandwidth issue. And if the crash persists after he removes the app, then he may need to do a factory restore to reset the tablet completely and reload the OS.

Why does my laptop freeze up?

Jane from Redding, PA

Episode 1181

Jane's laptop consistently freezes up when she's doing things. Can that be caused by the battery? Leo says one way to test it is to remove the battery and plug it in to the AC adapter. If that resolves the issue, then it probably is the battery. But the battery is one of those that either works or doesn't work at all. It could be the power supply that is failing.