contacts

How can I export my contacts from my iPhone?

Episode 1424

David from Logansport, IN
iPhone 8 and 8 Plus

David wants to know how he can print out the contact list from his iPhone. Rich says that the best way to do this would be to export his contacts as a CSV (comma separated values) file, and then he can open it into a spreadsheet like Excel. There may be an app that will do it for him, but if he uses Google contacts, he can export them from there.

What happened to my phone contacts?

Episode 1404

Rick from Victorville, CA
Google Contacts Logo

Rick has an Outlook account on his HTC smartphone, but when he updated the phone, it stopped syncing and erased all the contacts on his phone and his Outlook account! Leo says it sounds like the sync went the other way and wiped out his contacts. This is why Leo always recommends not only backing up your contacts before doing this, but also relying on Google's Contacts in the cloud.

How can I sync Windows Calendar with my iPad?

Episode 1398

Art from Yucca Valley, CA
Apple iPad

Art can't get his calendar and contacts to sync from his Windows 7 machine to his iPad. Leo says that Microsoft wants him to use his Microsoft account and link it to all of his other accounts. It's not automatic, so he'll have to manually do it.

Leo says that the easiest way is to sync his address and calendar with Google, and then add the account into his iPad afterwards. That way it's all synced in the cloud and he can access it anywhere.

How can I clean up my contacts on my Mac?

Episode 1387

Doug from Murrieta, CA
BusyContacts

Doug wants to delete, merge, and generally clean up his contacts list on his Mac. Leo says there are a number of contact managers out there that will do this, but Leo's favorite on Mac and iOS is BusyContacts from BusyMac. It's not free, but there is a free trial, and it's a very nice contact manager. This will also pull in contacts from social media as well to keep things up to date.

Why are my contacts wrong in WhatsApp?

Episode 1361

Marty from Los Angeles, CA
WhatsApp on Android

Marty uses WhatsApp with his family, but when he gets a call from someone, it has been displaying the wrong contact. Leo says that WhatsApp looks to the phone's contacts in order to identify who's in it. Marty's personal number may have gotten added to another contact, and all he needs to do is delete his number from that specific contact and it should be fine. Leo says it's probably just a messed up database.

Why can't I access my contacts data in Office?

Moira from Irvine, CA

Episode 1278

Moira has been running Office on the Mac, but when she tries to search her contacts, she gets results that are unreadable. Microsoft suggested she index the contacts database, which she did, but it didn't help. They made her create a new user on the Mac, and that did work. Leo says that indicates a bad profile. It's a good way to troubleshoot, actually. It could be a bad index, though. It could be other software impacting it, like a plugin or add-on. Leo says to get rid of the Microsoft support folder, then backup her contacts and data, and uninstall everything.

Why do apps ask for access to my personal contacts?

Rick from North Carolina

Episode 1274

Rick wants to know why apps have to have access to all his contact information and other data? Leo says that both Apple and Android developers to ask permission to access stuff. So it's all "chunked up," so that it doesn't ask dozens of questions for permission. Android has at least changed it to where it asks permission when it needs to. Not all at once. Asking for permission for access to contacts is problematic because it could be abused. But games sometimes ask for that, or Apple's Find Friends, so that they can use it so you can contact other people to join in.

How can I get my contacts back from Verizon?

Bonnie from San Jacinto, CA

Episode 1273

Bonnie has lost her address book through Verizon. Leo says that's why everyone needs to backup their contacts and why Leo recommends having contacts saved through a Google account. Verizon has moved all users to AOL for email, and it could be that her contacts got lost in the transfer. Leo says that Verizon has to have a backup of the contacts. And since they are doing a pilot program of migrating this over, they are likely to be very receptive with helping her. She might also try logging into mail.yahoo.com with her Verizon account. Then back it up and move it to Google!

Why can't Siri text for me?

Episode 1226

Alex from Los Angeles, CA
Siri on iPhone and Apple Watch

Alex is having trouble with Siri and using his contacts in iOS 9. Leo says that sometimes connecting a third party app like Facebook to contacts will cause multiple entries and that can confuse Siri. Especially if the contact in question has no phone and has the same name as the one that does. So it would be a good idea to merge his contacts. He should log into iCloud as well and see what his contacts look like. It's likely that Siri is just using a contact that has no number so it can't call or send a text. Merging the contacts will fix it, and it'll clean up his contacts as well.