compatibility

Why can't I update my Linux computer?

Episode 1487

Tom from Hawaii
https://en.wikipedia.org/wiki/File:Ubuntu-icon-pd2_vector.svg

Tom uses Ubuntu, and lately, he's ran into issues updating his HP computer. Leo says that Linux only works on a computer that has drivers that are written for it. When people update, they may run into issues where their drivers have been "broken." It's often a video driver issue. Starting over and trying again will cause Linux to choose the right driver and continue. But if not, then it's a driver or hardware compatibility issue.

Why don't my apps run after a Windows 10 update?

Episode 1438

Dave from Wichita Falls, TX
Microsoft Windows 10

Dave had a problem with a Windows update and he realized that if he deleted another program that Roxio installed, then it worked just fine. But now several programs he relies upon don't work. Leo says that it could be a problem with apps that are 32-bit, though Windows 10 still supports them. Microsoft may have killed off third-party 32-bit support. There is a program compatibility troubleshooter in Windows 10 Control Panel. It could walk him through how to run his app in compatibility mode.

How can I get the Windows 10 update?

John from Biddeford, ME

Episode 1252

John got a laptop with WIndows 8 Pro that he got for free through college. He wants to upgrade to Windows 10, but he hasn't gotten the invite. Leo says this is because he has a version that can't be upgraded to Windows 8.1. Leo recommends running the compatibility checker. If he passes that, then he can download the Windows 10 ISO and install it directly without an invitation. But he should make sure that he's compatible first. John should also run the updates until he's completely up to date.

How can I get Picasa to work in Windows 10?

Ronald from Laguna Nigel, CA

Episode 1212

Ronald is having problems migrating his photos from Picasa to Google Photos. Leo says that PicasaWeb will eventually become Google Photos. The chatroom suggests going back to Picasa version 3.8, and then let Picasa update itself. But Leo says that getting software from a third party is a dicey affair. So if Ronald can get it directly from Google, then he's in good shape. Google doesn't say that Picasa is compatible with Windows 10, and it may not be. Leo suspects that the compatibility issue could be with Windows Edge, their new browser.

Will a Windows 7 laptop work with a Windows XP printer/scanner?

Daryl from Ashville, NC

Episode 1158

Daryl hasn't gotten a new computer in 20 years and he recently got an HP printer and scanner. Will a Windows 7 laptop run with devices that are XP compatible? Leo says sure it should. Just make sure the drivers are compatible. He should go to the HP site and look under drivers. If it says Windows 7, he's golden. But even under XP, it's probably alright.

There's ways to fix the sewing machine / Windows 8 issue

Ronny & Jonathan from Los Angeles, CA

Episode 1084

Ronny says that the Husquavarna Viking doesn't run on Windows 8.1, but they've issued a patch to fix it. She also says that the caller probably has an old model, the latest ones can read CDs and thumb drives. Jonathan also has a sewing machine that reads the floppy and he says that Windows 8.1 has new settings for floppy discs that cause issues like that.

Leo also thinks that Windows 8.1 uses a different file format that causes the issue. So Leo thinks that if the sewing machine was used to format the floppy, it could work.