Comcast

ISPs Promise That User Data Is Safe in Spite of New Privacy Rules

Episode 1376

URL

It may not be an April Fool's Joke, but it sounds like one. Verizon, AT&T, and Comcast have moved to assure customers that while Congress has officially passed a law stripping privacy protections from internet users, their data will not be sold and they won't be spying on customers. This begs the question — why did they need the law passed in the first place?

Leo Gets Warning From Comcast for Exceeding Bandwidth

Episode 1359

Leo has Comcast at home and he got a warning that he has exceeded his bandwidth cap of 1TB. Leo says he hasn't done anything different than before, however, and he wonders if the metering is accurate. Additionally, Leo has discovered that Comcast uses a man in the middle scheme and can take over his screen if they so desired. That's bad news because privacy issues abound.

AT&T Is Buying Time Warner for $85 Billion

Episode 1333

AT&T

AT&T is buying Time Warner for $85 billion. Time Warner includes HBO, CNN, TBS, TNT, Warner Bros, and more. The reason these carriers, AT&T, Verizon, Comcast, etc are buying media companies is because they don't want to be in the business of being a 'dumb pipe' for internet access. They want to be in the content business. It's expected that the deal will get regulatory approval without issue.

Read more at wsj.com.

Why is Time Warner Cable suddenly using copy protection when I try to record?

John from Biddeford, ME

Episode 1174

John was a Time Warner Cable customer for nearly 15 years and he discovered that they were copy protecting everything that he was recording with his DVD recorder. Leo says that this is why Time Warner Cable and Comcast shouldn't be allowed to merge. Time Warner has a monopoly on TV in John's area, and an effective monopoly on the Internet.

What modem should I buy that would work with Time Warner?

Episode 1151

Chuck from Thousand Oaks, CA
Arris SurfBoard modem

Leo says he does need to get a modem that's compatible, and he can get a list of compatible modems from Time Warner's website. Leo uses an Arris modem on Comcast, and he thinks that would also be compatible on Time Warner. Leo says you can almost always save money and get a more up to date modem by buying your own instead of renting one from the cable company.

Telecoms Are Trying to Prohibit City-Run Broadband Access

Episode 1114

Autumn small town America

There isn't much competition among broadband providers in the United States. Most people only have a choice between a cable company and a phone company, and both act like monopolies; both have poor customer service. We know that the answer to protect net neutrality isn't government intervention, which carries potential risks, but in competition. If there were several internet service providers, there would be better prices and better service.

Comcast Rep Refuses to Cancel Comcast Service for Ryan Block and Veronica Belmont

Episode 1101

Tech reporter Ryan Block tried to cancel his Comcast cable account on the phone, but the account rep wouldn't let him. He tried for over an hour to get Ryan to change his mind. Leo says that he's learned the rep loses money on his salary after a percentage of accounts get cancelled, to the point where he ends up making minimum wage. So the representative probably was trying to save his salary. This is a bad way to do business, and Comcast later issued an apology for the hardship that Ryan dealt with.

How can I use email in Outlook 2000 on Comcast?

John from San Diego, CA

Episode 1096

John's friend uses Outlook and when he moved, Outlook can't find his email server. Leo says that it's likely that Comcast altered settings that prevents him from seeing it. Outlook doesn't support the standard port 25 SMTP port. So he'll have to use the secure SSL ports. He can enable that in settings, and then he should select port 465 or 993. Comcast blocks port 25. Here's a technote on how to use his email client from Comcast.