Barbara would like to update to macOS High Sierra, but she thinks that she can't update it because she hasn't updated in a long time. Leo says you can. The way you can do it is to go to the last version your computer can handle directly. If that's macOS High Sierra, then just go to the app store download it and install. If you're getting notifications, then you're golden. It'll take awhile though.
Pete wants to know if a 32GB smart phone is big enough for every day use. Leo says it should be, but he'll need to have a storage strategy for things like videos, photos, and even music. Leo recommends using Google Photos. He'll get unlimited high resolution storage, or 15GB of uncompressed storage for free. The unlimited high resolution is really great for everyday images. Leo says he can turn on automatic uploading via Wi-Fi in the app settings and then have the app delete the images from his phone.
Carol had an offline cloud storage service but it crashed her computer. She'd like to know if there's alternatives out there that are fairly simple to use. BackBlaze is an option for $5 a month, but Leo says it's really not that easy to use. Carbonite is a sponsor and it's pretty easy to use. It's $72 a year, which is only $6 a month. Microsoft OneDrive is probably the simplest solution for Carol, though.
Chester had to return a phone, and he wants to know how he can get the old photos off it? He's told he has to get them off the cloud, because the phones were returned. Rich says that if his phone didn't have a miniSD card that the images were saved on, they're probably gone. If he turned on cloud backup, however, he may find them there. Samsung has a service called Samsung Cloud. He should log in and see if he can find them there. This is why he should have more than one backup solution.
Alan got a new PC and he's trying to copy all his images over to it with an external hard drive. How can he back up his images to the cloud without getting duplicates? And how can he delete extra copies of his images? Leo says that there are some good "deduplication" apps that will work. But he'll run the risk of eliminating an image that is close to another but slightly different.
Brian wants to know how safe online encryption is. Leo says that as long as he has the only encryption key, he's safe. But if he doesn't even trust that, then Leo suggests using his own Network Attached Storage. Leo uses Synology, and he syncs it to all his computers using the web.
Christian is installing new computers at his accounting company. He's going to be transferring the data from one computer to another and wants to know if Google Drive will work. Leo says absolutely not. There are serious privacy issues handling a client's financial information and personal details. Carbonite is a better option that is encrypted. He'll want to be sure that the data is not only encrypted at the destination but also in transit and that the keys are well controlled, ideally only by him.
David has a bunch of hard drives he wants to back up online in the cloud. Rich says that Amazon AWS Cloud Storage is probably the best solution. He won't want to upload to the cloud per se. Amazon will send him a container to ship the hard drives to them.
Stuart has a home business and wants to know the best backup option for him. Leo says that Windows 10 has backup software built in and it works well, but he's not thrilled with the backup being in a big blob of a file that he'd have to unfurl to see. Another option is to make a disc image that he can restore instantly. Imaging options include: