cable modems

Why is my cable internet modem so slow?

Episode 1433

Brad from San Clemente, CA
ARRIS SURFboard SB6141 DOCSIS 3.0 Cable Modem

Brad is getting a new modem with his cable internet provider. Leo suggests buying his own DOCSIS 3 modem. Leo likes the Arris Surfboard. He'll save $10 a month in modem rental fees and it'll make his internet run much faster. He should go to his cable internet provider's website and see what new routers they support. Leo also says he'll need to demand they put him on the DOCSIS 3 switch. If he's been given a new modem, but he's on the same old lane, he's not going to get any faster than he was before.

Can I own my own modem?

Episode 1419

Cecil from Hemet, CA
Motorola Surfboard DOCSIS III

Cecil has been dealing with issues with Spectrum and he's replaced the router. Can he replace the modem too? Leo says yes. He can buy his own modem and save himself a $10 a month rental charge in the process. He'll want to check with Spectrum to see what routers Spectrum supports, and based on those, he can buy his own. Most support the Surfboard DOCSIS III. There's also the NETGEAR Nighthawk.

What's the best internet alternative to Frontier?

Don from Rancho Cucamonga, CA

Episode 1288

Don is a Verizon customer and they just got bought by Frontier communications and now his FIOS internet speed has been cut in half, which is worse than dial up. What can he do? Leo says that Time Warner cable is probably his best bet for broadband. They just got bought by Charter Communications, though. Cable is usually better than DSL, but it also depends on how it is in his area. As for phone service, he can just keep it or simply cancel it. He should make sure he gets a DOCSIS III modem if he goes with cable, though.

Can I split off my internet and phone modem?

Episode 1114

Jim from Woodland Hills, CA
Modem

Jim wants to buy his own modem and send back his Time Warner modem. But they say he has to keep it because of his telephone service. Leo says that may be true, since cable phone service uses VoiceOver IP and the cable modem box may require it. So if he is going to use his own modem for internet, then he'll need a splitter to divide the internet traffic. And that's why Leo hates cable monopolies. His only choice is his cable company. He'll get about 1-2 Mbps with Netflix at best. And that likely means a downgraded quality of Netflix.

Should I buy or rent my cable modem?

Episode 1042

LaxMan from Tempe, AZ
Motorola Surfboard modem

Laxman has to get his own DSL modem for his cable internet service, but will they be backwards compatible? Leo says that DOCSIS III modems have auto configuration menus that can handle older devices. But buying is a far better option than renting that modem for $5-7 a month.

Leo likes the Motorola Surfboard. He will have to tell his ISP that he bought one and make sure they support the model he wants to use.