Browsers

Why can't I stream YouTube through Firefox?

Episode 1439

JP from Belgium
Firefox logo

JP just bought a new computer workstation, but Firefox no longer streams live via YouTube. Leo says that it could be that there isn't support for HTML 5 because there's no standard for streaming video. The browser gets to decide what codec to use and Firefox might not support that codec since it may be proprietary. Leo recommends trying Google Chrome.

The chatroom says that JP may have IGPU enabled in his BIOS. Disabling it should free it up. Here's a video on YouTube about it.

Why is my SmarTV browser out of date?

Episode 1427

Manny from Florida
LG Blu-ray Player

Manny has an LG 4K TV and Blu-ray player. But when he uses the web browser, he gets a message that it's out of date. Leo says that's not surprising and he doesn't think he can solve that issue since browsers in Blu-ray Players aren't updated all that much. Manny should try using the browser in his SmarTV. It uses WebOS and that's supposed to be update-able. At least it should be updated more often than his Blu-ray.

What happened to my browser extensions?

Episode 1427

Don from Montana
Chrome browser

Don is having issues with his browser extensions. They had been slow, but now it's worse. Leo says that it could be due to Chrome's built-in sync option that will transfer his bookmarks and themes to another browser. You'd think that Sync would fix it. Leo says that Don should try resetting Chrome to see what happens. He'll have to reinstall his extensions afterwards. If he's going to do that, though, he should try deleting Chrome and then reinstalling. He's also running into verification issues.

Clean Up Google Chrome

One of the best web browsers available right now is Chrome, which comes from Google. It’s fast and secure, and Google does a good job of keeping it up to date as well. But even Chrome can slow down and have issues after awhile. If you’ve had problems with Chrome, here are some things to try to get it back to its typical performance.

Why am I getting error messages in my browsers?

Bob from Walnut Creek, CA

Episode 1410

Bob upgraded to Windows 10 and now he's getting low memory errors when he browses. Leo says that when a program gives you an error message, it's almost always wrong and worthless to the user. Those are remnants of debugging when writing the software. So all to often, you can ignore them. But they're annoying to deal with. Browsers do store images in the cache and you can clear the cache. But what you want to do is reset your browser.

Why am I having problems clicking on links in Chrome?

Episode 1394

Jim from La Habra, CA
Google Chrome

Jim is running Windows 10 with an old Apple Airport. He's been dealing with a lot of buffering and connections that time out when he clicks on links in Chrome. Is it the router? Leo says it probably isn't. It's most likely a problem with the Windows File Association Database. It can't seem to find the file it's looking for. Leo says to reset the file associations in the basic Control Panel. It's in the app section under "Default Programs." It will also reset his default browser back to Edge, so he'll have to redo his default browser setting as well.

How can I get Silverlight for my browser?

Episode 1386

Mike from Murrieta, CA
Microsoft Silverlight

Mike is frustrated because one of the government real estate websites he visits requires Microsoft Silverlight, and they don't support it anymore. Leo says that everyone has moved away from Flash-like players that require a plug-in in favor of HTML 5. But it's not unusual that government hasn't caught up to the new thinking. Leo thinks government should never require proprietary plugins.

Is my banking information safe?

Episode 1384

Mike from Granada Hills, CA
Google Chrome

Mike is worried that Google has all of his banking information. Leo says it's not to worry about. They don't have it. If anything, his browser has that information and that's much more dangerous. It may be a good idea to reset his browser to get rid of all that. Then turn on second factor authentication to make sure that any attempt to change his password or access his account will be stopped. Mike shouldn't worry about Google, though. They're quite secure, and Chrome is a secure browser.

What do I do if Google won't support my old Mac?

Episode 1381

Josh from Georgia
Google Chrome Logo

Josh bought one of the last 17" MacBook Pros a few years back and he just got a message that Safari will not be supported by Google on it. Leo says that Google is starting to do that, and Apple isn't going to update it past Mountain Lion. So Leo recommends using Google Chrome. It'll be up to date. Chrome can also import all of his Safari bookmarks, too.