Lance upgraded to macOS Sierra and now his Time Machine isn't working. Apple Care hasn't been able to solve the problem either. He's even reinstalled the OS and Time Machine. It just hangs about 2/3 of the way through the backup. Leo says that nobody really likes Time Machine, especially when it doesn't work. No one really knows how it works, either. If Apple can't figure it out, it's a lost cause.
Rick backs up his computer to Google Drive. How can he make it automatically backup? Leo says Google Drive, DropBox, etc. have a sync folder. He can just put the files he wants backed up in that sync folder and it will backup automatically. He'll have to download the Google Drive app to do it.
What about the Google Pixel? Leo says he loves it. It has a great camera, is snappy, and has a gorgeous screen.
Judy faithfully backs up her data and she has all her data in a master backup folder. She's having issues backing up program install files, though. Leo says that Carbonite should back up everything, but it may not be the default setting to backup install files. If Carbonite says that EXEs won't be backed up regardless, then one option is to ZIP up the file, and Carbonite will back up that file. It would be a good idea to backup her data to two external drives and then take one off site. Then she can swap them every time she does a backup.
Rowan wonders if USB thumb drives are becoming obsolete like so many other data drives before it. Leo says that no format will last forever, but there's still plenty of life left in USB. We need to keep an eye on how technology progresses and transfer the data over when the time comes, though. Rowan will likely be able to get an adapter for USB-C, which is the current standard. The other thing he can do is use an open source backup, like TAR, which will make the backup easily transferrable. The best way is to go into the cloud, though. He should have both.
Mark wants to get a keyboard for his Android phone. Leo says that any Bluetooth keyboard will work with either Android or iOS. If he wanted to use a wired keyboard, his phone needs to support USB to Go and he would need a special connector. It's a lot easier to go with Bluetooth. Targus makes a good fold up one.
He would also like a report to see what files have been deleted from Carbonite. Leo says that Carbonite won't delete files unless he deletes them locally, which is why they give 30 days to restore them. A backup isn't a backup if he deletes the original.
Mike says that Carbonite has created a new service for an additional $10 for mirror imaging. It's a great value. Leo agrees. Being able to restore from an off site image can be beneficial no matter where he is.
Mike downloaded an app from Downloads.com and now he keeps getting other apps added. Leo says that's why he should never, ever download from a third party site because they always add other stuff. It's how they make money and Leo says it's akin to malware.
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Rod is ashamed to admit he's never backed up his computer. Leo says he's not alone. Most people don't and they don't get serious about it until they lose something. Rod is wondering if it's easy to do. Leo says sure. As we move more data in the cloud, he's probably already doing it to a certain extent without realizing it. His email is backed up. When he posts images to Facebook, it's backed up.
Avatar is having trouble getting his pictures from his iTunes backup. Leo says that iTunes is a really old program now and Apple really needs to completely rewrite it. There is a backup icon that will enable him to back it up. On a Mac, iTunes will backup everything. On Windows, it backs the images up to "My Pictures" when connecting the phone. Avatar will need a photos app to do what he wants iTunes to do.
Ian is trying to back up his iTunes folder with a flash drive, but the drive turned out to be too small. How can he tell how large his library is? Leo says to open the iTunes program and look at the bottom of the window. That will give him a general idea of how big the media folder is and how much music it contains. He can also just right click on his iTunes Media folder and select "Get Info."
As with regular computers, files deleted from a phone may not be lost forever. This is good news if you've ever accidentally deleted data. Of course, the first line of defense against losing data is to keep a backup -- locally and remotely. If you were caught without a backup, however, there are some things you can do to get that data back.