backup

Why is Carbonite killing my laptop battery?

Tommy from Birmingham, AL

Episode 1074

Tom has a Carbonite account and when he runs it, it really drains the battery. Leo says that could be because that initial backup will keep going and not allow the laptop to go to sleep. But once it does, it may not be as drastic. Leo also says that the battery indicator isn't exactly accurate either. It's more a general idea and Leo thinks it gets better over time.

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How can I encrypt and backup my data?

Episode 1074

Dave from Fountain Valley, CA
Encryption

Dave is looking for a good backup solution for both business and personal. He wants to encrypt the data and back it up. Leo says that if Dave turns on encryption on the drive, that's effective. The OS has encryption: File Vault for the Mac and BitLocker for Windows. He'll have to be sure he backs up the certificate and doesn't lose it. Third party options that work include TrueCrypt.

How can I transfer my files from one laptop to another?

Randy from Dallas, TX

Episode 1070

Randy wants to transfer all the data from his old laptop to his new laptop. Leo says just transfer the data himself. He shouldn't use the transfer wizard or anything like Laplink. It's in his best interest to start over here. If he has a backup of his data, he can easily restore it. He can also get a USB key and transfer all of his data that way.

How can I recover a formatted hard drive?

Episode 1067

Paul from Palmdale, CA
Hard Drive

Paul has a lot of movies on an external hard drive for the kids to watch, but the drive accidentally got formatted. Can he recover it? Leo says a simple erase doesn't really erase the data, it just makes the sector available for re-use. A format is more complete, though. That doesn't mean it's unrecoverable. Leo recommends Recuva. If it can't save it, nothing can. It's free, but he should make sure to get it from the original source. He should also be sure to enable the deep scan option.

How can I backup all my pictures and videos online?

Richard from Crawley, UK

Episode 1062

Richard is trying to back up about 300GB of photographs and videos. He's using Dropbox and it's expensive. He's also tried Carbonite, but it takes too long. Leo says that's because his upload bandwidth is really slow. Amazon has a more affordable option called Glacier. It costs pennies per GB, but it's cheap because he won't have access to it immediately.

How can I recover data from a failed RAID?

Eric from Corona, CA

Episode 1060

Eric has a RAID 5 server that has had two drives fail and he needs some data recovery services. Leo says he doesn't know if data recovery is even possible if more than one disc dies. If a large enough chunk of data was lost, there's just no way to get it back. But it will largely depend on how it failed. A controller could've gone bad, and that could be an easy fix and the data could still be there. This is why one backup isn't much of a backup.

Does Time Machine and Carbonite back up all users or just mine?

Anthony from Newbury, CT

Episode 1058

Anthony wants to know if Carbonite and Time Machine backs up all user data or just his own? Leo says Time Machine will backup all user data, but he has to be logged in to his account to see it. Leo also thinks he can tell Carbonite to backup all seeable folders in the backup settings. So if he has admin privileges, he can do it. He'll want to go into his user folders to do it.