Avatar is having trouble getting his pictures from his iTunes backup. Leo says that iTunes is a really old program now and Apple really needs to completely rewrite it. There is a backup icon that will enable him to back it up. On a Mac, iTunes will backup everything. On Windows, it backs the images up to "My Pictures" when connecting the phone. Avatar will need a photos app to do what he wants iTunes to do.
Ian is trying to back up his iTunes folder with a flash drive, but the drive turned out to be too small. How can he tell how large his library is? Leo says to open the iTunes program and look at the bottom of the window. That will give him a general idea of how big the media folder is and how much music it contains. He can also just right click on his iTunes Media folder and select "Get Info."
As with regular computers, files deleted from a phone may not be lost forever. This is good news if you've ever accidentally deleted data. Of course, the first line of defense against losing data is to keep a backup -- locally and remotely. If you were caught without a backup, however, there are some things you can do to get that data back.
Reilly wants to know how to backup his text messages to his computer. For iPhone, PhoneView by eCamm is the way to go. For Android phones, SMS Backup and Restore by Carbonite gets 4 1/2 stars, which is pretty impressive. It will back up his messages to Google Drive or DropBox, and it's free.
What's the difference between SMS and MMS? Leo says that SMS is text, MMS is media/images.
Cassie would like to carry a backup with her wherever she goes, just in case. Leo says that portable hard drives and thumbdrives are dirt cheap these days, so she can not only do that, but she can put backups in several locations off site. Can she back up multiple computers to the same drive? Leo says perhaps, but recommends doing an image instead. She should image each drive and then save those images to the backup drive. That way she can restore each separate image as required.
Leo recommends Drive Snapshot.
David updated his mobile phone and he's lost a lot of apps. Leo says that if he opens the Google Play store, there's a menu item for "My Apps." It'll show what's on his phone and what isn't. If he presses and holds the first app he wants, he can then select all the apps he wants and it'll reinstall them.
Lawrence has an issue with backing up his four computer's media files. Leo advises going with network attached storage that all four computers can access, and then back that up. Most NAS servers have software which will work with a variety of off-site cloud backup services like Carbonite.
Mary has an issue with Carbonite. It stops running during the backup of her iMac. She's uninstalled/reinstalled several times, and she's checked the firewall. Leo says that there's some sort of incompatibility going on and Carbonite should be able to walk her through it.
(Disclaimer: Carbonite is a sponsor)
Matt has a regular subscription to Carbonite with one computer, and a second account which includes his external drive. It hasn't backed up everything on his 2 TB hard drive after two months. Leo says that's not unusual. Upload speeds are a lot slower than downloads. It can't use the entire speed either, otherwise it would shut down everything else online. It gently backs up, and if he does the math, it would take many months to back up photos. Once it's done with that original backup, then it just backs up the changes. That's why Leo recommends not backing up everything, just data.
Chris is worried about storing all his stuff in the cloud. If the cloud goes down, will he lose everything? Leo says that storing in the cloud is practical because we use multiple computers and as such, he'll need to have a central storage area for all of them to contribute to. But the downside is that if he loses access to the cloud, he'll lose access to the data. That's why having a local backup is so important.