Leo says it's not likely. Backup programs mostly just backup data files. There are some viruses that can be attached to a sound or image file, but it can only bite him if there's a flaw in whatever he's using to play or read it. As long as he keeps the software and OS up to date, he'll be protected. Backing up a virus rarely happens, if ever, anymore.
Mendota wants an alternative to Time Machine for backing up his computer. Leo says he's not a fan of Time Machine. He recommends SuperDuper because it can be bootable. Time Machine is a dumbed down, simpler backup solution "for the rest of us." But that ease of use is more dangerous because it's too easy to assume you've backed everything up and can restore it.
Steve has backed up his photos to his computer, but iTunes won't recognize his phone in Windows. His Mac works fine, though. Leo says that his iCloud sync may be on and he's run out of space. Leo has heard many "tales of woe" pertaining to Apple photos and the sync feature.
Tom recently upgraded to Windows 10 and he's really happy with it. Now he's turning his attention to his Mac. It started notifying him that he's losing disc space, but when he went to check the storage space on his computer, it has a huge folder labeled "Backup." Leo says it sounds like OS X is backing up his data to his local hard drive. Tom should just go into the System Preference pane and disable Time Machine. Leo recommends SuperDuper instead.
Mike bought the 128GB iPhone 6s Plus and he's running out of storage space. Leo says that his iPhone shouldn't be his main storage device, as that's a single point of failure. Leo suggests putting his videos onto a cloud based solution like Microsoft OneDrive, Google Photos, or Flickr. He'll get a terabyte of storage free on Flickr, and Google Photos is unlimited.
Bob put all his information into his iPhone and now his notes are gone. Leo says that if Bob has iCloud activated, then that data has been synced to the Cloud, so he should be able to access it. Another option is to look in iTunes to see if the phone was backed up. He can browse the backup and sync back the missing data. The data should be at either place.
Scott has an iPad Mini 2 with thousands of pictures on it. But when he plugs it into iTunes, it won't back them up. Leo says that backing up the iPad should have moved over all the photos. So if it didn't, that's a concern. iTunes should back up everything, then he should be able to restore it all to a new iPad.
Shell's trying to rescue her address book and images after her mobile phone went belly up. It's a flip phone. If it died, there's really not much she can do since it's not a smartphone. She could try an independent third party cellular phone store. They have machines that could be able to suck the data off a dead unit.
Chip has all of his photos on his laptop and would like to get them on DropBox and an external hard drive before it fails. Leo says that the drive option is the easiest and fastest. Then he can just drag and drop them. The problem, though, is that iPhoto puts it all into one huge file called the iPhoto Library.
Josie wants to know how she can backup her iPad. Leo says that the easiest way is to back it up using iTunes on her home computer. She can also back it up to iCloud, but she'll only get 5GB free on iCloud, so she'd have to pay for more. The good news is that she can back it up anywhere, and iCloud Drive isn't that expensive. Another option is OneDrive. If she has a subscription to Microsoft Office, she can get unlimited storage to OneDrive. But that won't backup everything. Only Apple can do that.