Don has been sandboxing his PC via SandBoxie to combat CryptoLocker. Leo says it works! He's wondering if it works with Outlook. Leo says he hasn't used it, but he says that Steve Gibson says it's legit. But Leo says that it's still wise to backup data anyway.
Hamit's Western Digital MyBook external hard drive crashed after his toddler got a hold of it. It makes a terrible noise now and he can't access it. Leo says the read head or disc arm has bent or broken. Sometimes it's possible to get a last use out of it by freezing the drive for a few hours. Wrap it in plastic wrap first. But that's a last ditch hail mary.
Will also wants to know what backup app would be good for an Android phone that isn't rooted. Leo suggests Helium App Sync and Backup from Clockwork Mod. He can get it free from the Google Play store.
Scott had the same issue and it turned out to be the battery that was causing the issue. Swapping out batteries may solve it.
George is wondering what he should make sure to have backed up, in case he ends up with something like CryptoLocker. Leo says that he should only backup his data. He shouldn't worry about programs. He should just back up his files, photos and videos.
CryptoLocker is an awful virus that an alarming amount of people are falling victim to. It presents itself in the form of an email message that will look familiar and authentic. This could be something from a bank or paypal, prompting you to click a link. It may look like a .PDF file, but in reality it's an executable file that launches the virus.
Brian was running backup with Carbonite and his hard drive crashed during the backup. Leo says that's bad luck and is likely a coincidence. Fortunately, Brian had a local backup. Leo says that a good backup strategy is what is known as a 3-2-1 backup. Three copies on two different formats, with one being off-site. Backing up and then deleting the original is not a backup. Redundancy is the key.
David is a filmmaker and he was setting up RAID to his workstation, but all the information has been lost during a repair. Leo says it's often the case that the IT guy will wipe the drive when repairing the computer. The RAID was rebuilt and the data has been lost. He was wondering if he could do data recovery to get the data back. Leo says it's possible, but it could cost thousands of dollars.
Phyllis has iGoogle as her home page and it's about to be shut down. She wants to know how she can back everything up before it's too late. Leo says to look for an "export" function in each gadget. Or there may be a way to export everything at the bottom of the iGoogle page.
Brian's external hard drive started to make strange noises and he needs to replace it. Leo says that hard drives are commodities and they're really all the same. Seagate is good, as is Western Digital.
Argwin needs some long term archiving of his files. He's concerned that in 5-10 years, the medium that he stores his data on will be obsolete making that data unreadable. Zip drives are a perfect example. They still work, but they've become so outdated that they can't even connect to a computer anymore. Leo says that at the end of the day, hard copies of data will always work. The cloud is his friend here. It's relatively new though, and some services may not exist in 10 years. That's why Leo advises a shotgun approach.