Pete was having trouble with his Apple bluetooth keyboard waking itself up. It used up his 10 password attempts on his iPad, and has now locked him out. Unfortunately, the only choices he has is to erase the data, lock it, or just turn it off. If the data has been erased, he can restore it through iTunes via a backup.
Tom has a Carbonite account and when he runs it, it really drains the battery. Leo says that could be because that initial backup will keep going and not allow the laptop to go to sleep. But once it does, it may not be as drastic. Leo also says that the battery indicator isn't exactly accurate either. It's more a general idea and Leo thinks it gets better over time.
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Dave is looking for a good backup solution for both business and personal. He wants to encrypt the data and back it up. Leo says that if Dave turns on encryption on the drive, that's effective. The OS has encryption: File Vault for the Mac and BitLocker for Windows. He'll have to be sure he backs up the certificate and doesn't lose it. Third party options that work include TrueCrypt.
Randy wants to transfer all the data from his old laptop to his new laptop. Leo says just transfer the data himself. He shouldn't use the transfer wizard or anything like Laplink. It's in his best interest to start over here. If he has a backup of his data, he can easily restore it. He can also get a USB key and transfer all of his data that way.
Paul has a lot of movies on an external hard drive for the kids to watch, but the drive accidentally got formatted. Can he recover it? Leo says a simple erase doesn't really erase the data, it just makes the sector available for re-use. A format is more complete, though. That doesn't mean it's unrecoverable. Leo recommends Recuva. If it can't save it, nothing can. It's free, but he should make sure to get it from the original source. He should also be sure to enable the deep scan option.
Barbara's mom recently passed away and she's been left with tubs of old photos and negatives. She bought a scanner that does a great job, but with the old negatives, they're too big. She set up her own template and now she has 7000 images scanned and organized on her PC. How should she store them safely other than in the cloud?
Richard is trying to back up about 300GB of photographs and videos. He's using Dropbox and it's expensive. He's also tried Carbonite, but it takes too long. Leo says that's because his upload bandwidth is really slow. Amazon has a more affordable option called Glacier. It costs pennies per GB, but it's cheap because he won't have access to it immediately.
Eric has a RAID 5 server that has had two drives fail and he needs some data recovery services. Leo says he doesn't know if data recovery is even possible if more than one disc dies. If a large enough chunk of data was lost, there's just no way to get it back. But it will largely depend on how it failed. A controller could've gone bad, and that could be an easy fix and the data could still be there. This is why one backup isn't much of a backup.
Anthony wants to know if Carbonite and Time Machine backs up all user data or just his own? Leo says Time Machine will backup all user data, but he has to be logged in to his account to see it. Leo also thinks he can tell Carbonite to backup all seeable folders in the backup settings. So if he has admin privileges, he can do it. He'll want to go into his user folders to do it.