Jonathan would like a backup system that will backup through his router, and he'd like it to double as a media server. Leo says that's called network attached storage. It hooks into the router, is visible on the network as a drive, and it can be used as a backup. Many NAS systems will run media servers so they act like a jukebox for music, video, etc.
Ken has a old Intel iMac. Should he be reinstalling OS X occasionally to keep it running well? Leo says that he could, but it's not as important on a Mac as a Windows PC. This is largely because it doesn't have a registry. But he can do it if he wants, and it's really easy to do now. Once a year or two, it's a good idea to clear out the machine and start over. He should just make sure to back up his data first though.
Chris ordered the 2TB Time Capsule from Apple and he wants to know if Carbonite backup that much data. Leo says that Carbonite is unlimited backup, but he should remember that it takes a very long time to back that up because he's using upstream bandwidth which is considerably slower than his download speeds.
(Disclaimer: Carbonite is a sponsor)
Richard is looking to get a personal cloud device. He's wondering if he can store virtually anything in his computer in it. Leo says he could, but he wouldn't. There are a lot of options including one from Western Digital, PogoPlug, and File Transporter. The idea of having a personal cloud solution like this is that Richard would own the drive that all the data is stored on.
Tom is getting an error message on his Windows computer that his hard drive may be starting to die. Should be believe it? He just bought it. Leo says to always keep his hard drive backed up, but Leo says that over-relying on Windows can be a mistake. Most hard drives have a technology called SMART which can warn him of some errors. So yes, he should be concerned and always have a backup just in case.
Kyle uses Carbonite and he has been having corruption issues with his backup. When he tries to restore it, he can't because it's corrupted. Leo says that Carbonite has great support and they use "versioning," with their backups. They often have off site backups that he can't see. Leo recommends calling up Carbonite to ask them if they have his backups in deep storage.
That's a risk with backups of any kind. Hard drives can become corrupt. If he starts with a bad file, then there's really a tough road to hoe to get it back. But if anyone can, Carbonite can.
Michele uses Carbonite and she's concerned about how long the backup lasts. Leo says that if she deletes the original on the local drive, the backup drive will be removed about three months later. But if she's syncing it, it'll delete it immediately. Generally, though, backups don't get deleted right away. That's the whole idea.
Bob uses BitLocker to secure his data. When he uses Carbonite, he sees that his data is unencrypted when restoring it. Leo says that as long as he's logged in, Bitlocker has unencrypted the data. And when he logs out, it encrypts it again. But the good news is that when he backs up to Carbonite, the backup is encrypted.