Pat is a watercolor artist, and is wondering what computer, printer, and DVD player she should get. Leo suggests getting something that would allow her to draw into the computer, though. For that, Leo would recommend the Microsoft Surface tablet, even though Pat has always had a Mac. He recommends that because of the stylus and the touch screen of it. To do a similar thing with a Mac, Pat would need to spend more to get a Wacom Cintiq, which is very expensive.
Diane took Leo's suggestion and downloaded Google Photos, but she's discovered the same thing that Leo has -- she's getting strange pictures she's never seen before. Leo says that Google does have a way to mass delete photos, but if they're mixed in with hers, then she won't want to get rid of them. She'd have to go one by one and delete them. There's also the thought of deleting someone else's photos, which could be terrible.
John's iPhone 5 has died. He's got 4,000 pictures on it. What can he do? Leo says that one place that can maybe do it is DriveSavers. They're experts at data recovery and do offer iPhone recovery, but it won't be cheap. If they can't do it, they'll know who can. This is why backing up is so important.
Steve needs to upgrade from his old BlackBerry and he wants to know how he can export and save his text messages. Leo says it's possible to save text messages via SIM, but the SIM is very small. He could back up the text messages with the BlackBerry software, as well as third party solutions, but whether they will be legally viable after that is another story. Which is why Leo would recommend keeping the phone and sim as is and get a new SIM for the new phone.
Tom is having issues with backup. He's been using Acronis True Image and over time it starts to create errors. Leo says that imaging is great for creating a moment in time, so if something goes wrong, he could blast that image back on the hard drive and he'll be back up and running in minutes. But if it's versioning, and doing incremental backups, it can get corrupted. So it's a good idea to start fresh from time to time.
Jim has heard that physical media is dead and everything is going to the cloud. How does that affect a 3-2-1 backup strategy? Leo says that while it's right that data is moving to the cloud, it can be slow to get back. Having local backups in addition to a cloud backup is a good idea. So he should have an online hard drive, a near line hard drive backup, and then his off site cloud backup. Leo still recommends having a hard drive backup that he can get to.
Marti has an old mobile phone from 2010 and is looking to get a new phone, but she wants to be able to get her text messages backed up. How can she do that? Leo says Marti's biggest problem is the age of her phone. There are apps that could possibly do it, like BitPim, but they're buggy. She could forward the texts to herself, or email them to herself.
She could also check to see if she can save texts to her SIM card. If she has that, she could save a few at a time and then move them over. But without a USB connector, Marti's stuck with forwarding her texts and paying for it.
Neil bought the Apple Watch to go along with his new MacBook Pro. He likes that he can pay for his Starbucks coffee with it via Apple Pay. Leo says that while that's cool, it really doesn't save much time because he'd still have to respond to all the prompts about cash back, charge or debit, etc. He may as well pay cash.
Rick has several iMacs and wants to be able to work between them, but he's concerned with multiple logins and iCloud accounts. Leo says it's a mess that Apple has created because they don't know how to merge iCloud accounts. He can share it with family sharing, but then he can't keep his own data separately. The answer is to have an iCloud account that is associated with only his login. That makes the data isolated and safe.
George would like to know the best way to transfer his files from his old Windows XP computer to his Windows 7 system. Leo says that Microsoft has a files transfer program built into Windows that does a fairly good job. But this is a great opportunity for George to make a backup. He should go and buy a USB external hard drive, and backup everything in his Documents folder. The advantage to this is that he'll have a backup on a separate drive while transferring his files over to the computer.