Bob put all his information into his iPhone and now his notes are gone. Leo says that if Bob has iCloud activated, then that data has been synced to the Cloud, so he should be able to access it. Another option is to look in iTunes to see if the phone was backed up. He can browse the backup and sync back the missing data. The data should be at either place.
Scott has an iPad Mini 2 with thousands of pictures on it. But when he plugs it into iTunes, it won't back them up. Leo says that backing up the iPad should have moved over all the photos. So if it didn't, that's a concern. iTunes should back up everything, then he should be able to restore it all to a new iPad.
Shell's trying to rescue her address book and images after her mobile phone went belly up. It's a flip phone. If it died, there's really not much she can do since it's not a smartphone. She could try an independent third party cellular phone store. They have machines that could be able to suck the data off a dead unit.
Chip has all of his photos on his laptop and would like to get them on DropBox and an external hard drive before it fails. Leo says that the drive option is the easiest and fastest. Then he can just drag and drop them. The problem, though, is that iPhoto puts it all into one huge file called the iPhoto Library.
Josie wants to know how she can backup her iPad. Leo says that the easiest way is to back it up using iTunes on her home computer. She can also back it up to iCloud, but she'll only get 5GB free on iCloud, so she'd have to pay for more. The good news is that she can back it up anywhere, and iCloud Drive isn't that expensive. Another option is OneDrive. If she has a subscription to Microsoft Office, she can get unlimited storage to OneDrive. But that won't backup everything. Only Apple can do that.
Glen got tired of all the errors in Windows 10 and he rolled back to 8.1. Leo said he did the same thing and you have 30 days to do so. But when Glen did it, he got an error message that the restoration was incomplete. Leo had that problem as well, and it's why he recommends always running a backup first just in case. Things fail, and that's why backups are important.
Bob recently upgraded an old Dell computer to Windows 10. He did an upgrade, which didn't work, then tried a clean install and it worked flawlessly. So he's quite happy to breathe new life into an old PC. Bob also likes the new backup and recovery feature. Leo says that Microsoft finally has backup down, and it's as good as Apple's Time Machine. He also says that Windows has profile based language support, so you can change languages by changing profiles, including Cortana.
Louis just got back from a cruise and he has a ton of videos. But when he backed up his images and videos to his computer, the videos didn't sync from his iPad. Leo says that the issue is that Windows PCs handle media over Wi-Fi differently.
Richard can't do a backup -- it just stops. Leo suggests running "ChkDisk" to see that everything is OK with the data. But Leo also says that Microsoft's backup program isn't all that great because it dumps all of the data into one giant furball of 1s and 0s. That means it has a single point of failure. And there's no way to know if it has it all of the data or not.