backup

Why does iCloud delete my pictures when I remove them from my phone?

Episode 1498

John from Orange County, CA
iCloud Photos

John is frustrated that he can't delete the pictures on his phone without deleting them from iCloud. Leo says that if he selects "optimize phone storage" in settings, it will delete it on the phone without deleting it on iCloud. But he'll have to select "Keep Originals" on his Mac so it doesn't delete there.

Why can't my new computer see the data on my old hard drive?

Episode 1495

Bonnie from Costa Mesa, CA
Western Digital MyPassport

Bonnie bought a new computer and plugged in her external hard drive. She can see the data on her old computer, but she can't read it on her new computer. Leo has a hunch that her WD Passport runs a proprietary utility that encrypts her data to protect it. She probably will need to install that same software on the new computer in order to see the data.

Have I lost all my images on my old phone?

Episode 1484

Chester from Bellflower, CA
Samsung Galaxy S8+

Chester had to return a phone, and he wants to know how he can get the old photos off it? He's told he has to get them off the cloud, because the phones were returned. Rich says that if his phone didn't have a miniSD card that the images were saved on, they're probably gone. If he turned on cloud backup, however, he may find them there. Samsung has a service called Samsung Cloud. He should log in and see if he can find them there. This is why he should have more than one backup solution.

What can I do if my NAS has gone bad?

Episode 1468

Bruce from Villa Park, CA
Western Digital Sentinel DX4000

Bruce has a network attached storage (NAS) drive and he's getting an error message. He's worried he's lost the data. Leo says that if the network RAID was set to RAID 0 or "scary RAID" then there's a chance that's the case. But if it was set as "redundant" then if one drive has gone bad, replacing it will fix it. The error message Bruce is getting indicates the entire Western Digital NAS has been corrupted and the only thing he can do is reboot the NAS and see if it self-corrects. Bruce also said that the error occurred with all the drives taken out of the machine.

Create a Disk Image in Windows

One of the best ways to make a backup of your drive is to create a "disk image." This will essentially take a snapshot of the drive and make it bootable so you can restore your PC to that moment in time if your drive crashes. There are a number of third-party tools that you can use to do this, but Microsoft actually has included the ability to create a disk image right within Windows. Here's how to get to it:

Why doesn't Word read my backup data files?

Episode 1449

Carl from Upland, CA
Microsoft Word

Carl has made backup flash drives, but he can't read the Word Office files that are on them. Leo says that the files are .DOCX files created by Word and he'll need to open them with Word. Instead, what he's seeing is "word salad" which is Word format commands that tell the software what fonts to display, indents, margins, etc. So if his other app doesn't understand the format, he should try using Word's built-in backup solution, then restore it with the other copy of his app. There could be something that gets corrupted in the transfer by just dragging and dropping.

How can I get data off a dead iPod?

Episode 1447

Paul from Montecito, CA
iPod

Paul has an iPod with some unreplaceable media on it. It won't let him charge anymore and he's afraid he's lost his media. Leo says it depends on how old it is. He should look on the back and see what the model number is. Chances are, the battery just doesn't hold a charge anymore. He may be able to replace the battery. Before he does that, though, he should try and get it powered up by connecting it to his computer. If it powers up, then he can get the data off with iTunes. If not, that model iPod has a spinning hard drive in it, so he could remove it.