Lincoln wants to know if there's a computer he can buy that doesn't come with any trialware? Leo says that most computer companies do this to offset the cost of manufacturing them. Even Microsoft will bundle trialware in the install. Leo advises uninstalling all that stuff from the very beginning. Leo says that Microsoft is edging towards putting advertising in the OS through popups, and that's a bad thing. So Lincoln should get rid of it all, and install only the programs he always uses, then create a stock Windows install by making an image copy that he can boot up to just in case.
Henry's computer recently had a hard drive failure. After a few tries, it started up again. Leo says that the hard drive is dying and he should backup that data immediately before he turns it off again and then replace the hard drive. He should also check the cables and reseat them. Maybe they came loose.
Angelo bought a Toshiba Laptop with Office 365 and One Drive backup in 2013. When he started to back it up to the cloud, he bought a second computer and now he's lost a lot of data because files were removed when syncing to the secondary computer. So it's deleting files off his original computer. Microsoft doesn't know what to do about it. Leo says that's a good reason to have more than one backup. One Drive is not a backup. It's a file sync system that matches two folders, or two hard drives to make them equal. That means syncing deletes as well as copying files.
Ron bought a new computer, he imaged the drive on his old one, but Office didn't work when he restored a backup to the new PC. Leo says that he has to have the discs in order to update the software and install it. That's why these days software companies have him download the software, so he can install them with a simple download. Life is easier that way.
John upgraded to Windows 10 on his desktop and his images are missing. Leo says this is a prime reason why you should always backup before doing an upgrade. John did, but he's still wondering what happened? Leo says it's been reported by several people and Leo says he hopes the photos were moved to another folder. It's possible that the images are in a 'Windows.old' folder or that the shared folder pointed to another folder that got deleted. Either way, it's bad behavior on the part of microsoft.
Dave has gotten a notice that he will be upgraded to Windows 10 on a certain date unless he cancels it. So he did. Leo says that Microsoft is really pushing for users to upgrade to Windows 10, whether they want it or not, and less savvy computer users may find they've been upgraded without their notice. It's pretty nefarious. Users do need to agree to the EULA to use it, but that's after Microsoft has installed it and if you don't want Windows 10, you'll have to uninstall it.
Joseph has an old Mac and he has tons of videos, music, and other stuff on it. He's deleted a lot of it. But he still has over 172GB of files he can't find. How can he get rid of them? Leo says to download Disc Inventory X. It will show him what and where those files are and will help him get rid of them.
Dale uses a database program called Steel. It's being killed off and he can't get the data out of it. Leo says he'll have to be able to export it somehow in the 'save as' option. Dale says he can save it as a text file. He should look for 'comma separated values' or 'tab separated values.'
Dale should download TextWrangler from Bare Bones software. It has a setting called 'show invisible' and with luck, there will be structure to it that he can take advantage of and import it into a spreadsheet.
Anna has a mobile phone and she's having issues with missing text messages. She's been told a reset will help. Leo says it could and it's not all that bad to do once in awhile. She should just make sure she's backed up all of her images, videos, and music before she does. Apps will just reinstall.
Anna should go into settings, and look for "Backup and Reset." This will backup her settings and apps. Then she can do a factory reset once she logs back into Google. It'll install everything and she'll be back up and running.
Larry started upgrading to Windows 10 and it's been frozen for over an hour at 61%. Should he restart it? Leo says that's the worst possible situation as it's definitely frozen. Leo says that OS upgrades will work most of the time, but if it fails 1% of the time, with 111 million upgrades, that's over a million issues. There could be some background processes causing the freeze. But if it's stuck, he's not going to be in worse shape if he turns it off and starts over, especially if he has a backup. It's probably in the process of copying the file and the install hasn't started.