AT&T

How can I get AT&T to address my overages?

AT&T

Episode 1533

Craig from Houston, TX

Craig has been stunned by overages in the hundreds of dollars. Leo says it's time to get a new provider. Every provider has either an unlimited plan or a cheap charge for another GB or two of access. He should set his photo apps to not download unless he is connected to WiFi. But he can't get satisfaction from AT&T about the overages. Leo says he can shame them by tweeting out his complaints. They have a social media department that pays attention to that. He can also write the CEO. He has an office for complaints. His name is Randal Stevenson.

Judge Approves AT&T/Time Warner Merger, Opening the Floodgates

AT&T Logo

Episode 1498

A federal judge approved the merger of Time Warner and AT&T this week, opening the floodgates for even more large mega corporate mergers. Comcast moved almost instantly to provide a massive bid on 21st Century Fox, outbidding Disney by over 15%, setting off a huge bidding war. Leo says that the judge got it wrong and this represents a serious problem for consumers, even though customers like it because it saves them money in the short run.

Why do I have hundreds of strange contacts on my phone?

Samsung Galaxy S9

Episode 1490

Bob from San Jose, CA

Bob bought a Samsung Galaxy S9 and he thinks it's too large for his hand. Leo says that larger phones are the future, as people prefer a larger screen to hand comfort. Bob also has hundreds of contacts on his phone that aren't his after he synced it. Leo says it's possible that AT&T or Samsung sold Bob a phone that was returned and hadn't wiped it before doing so. But if they sealed it up to make it look new, that's against the law.

Why did AT&T stop giving me access to DSL Extreme?

Fiber

Episode 1471

Jane from Oceanside, CA

Jane had DSL Extreme, but she says that AT&T won't allow it over the phone lines anymore. Leo says there's something going on with her particular neighborhood. She's still getting phone service, though. Jane says that AT&T isn't offering DSL either, but they're trying to push UVerse. Leo says that AT&T has decided to eliminate copper in her neighborhood and start using fiber. Fiber is glass and works better than copper.

How can I turn off the router in my modem and use my own?

TP-Link Archer C7

Episode 1453

Dan from Corona, CA

Dan has AT&T and a new TP-Link router. Can he use his own with the AT&T DSL modem that has a router built-in? Leo says yes. He can turn off the AT&T's router radios and network address translation. He could try putting it into bridge mode. He'll have to open up the browser IP address and look for a place that will enable him to turn off the router altogether. He'll also have to disable DHCP. If he can't do that, then he can put the TP-Link into bridge mode and it will just pass the signal along. He should also look for a passthrough mode.

Can I use my iPhone X with another carrier?

Apple iPhone X

Episode 1441

Mark from Thousand Oaks, CA

Mark ordered an iPhone X from Apple and he's worried about the order. He ordered an AT&T model, but his wife moving to Verizon. Can he swap it through the Apple store? Leo says that's probable. He'll definitely want to do that since the phones are locked to the carrier. The Verizon model would work with AT&T, but not the other way around. That's because Verizon's phone is unlocked, but have different radios in each. Leo suggests not even opening the box. He should just take the phone to the Apple Store and swap it out.

How can I get better cell service where I live?

Cell phone tower

Episode 1428

John from Jasper, AL

John has issues with coverage in his home town. Leo says that the irony is that AT&T is considered to have total universal coverage, but that doesn't seem to be the case entirely. Leo says to go to the carrier he's with and ask them for a FemToCel. If they want to keep his business, they'll give him one for free. With it, it will route his calls over the internet for cell service to his phone.

How can I avoid international data roaming?

Cell tower

Episode 1405

Paul from Houston, TX

Paul and his wife are traveling to Croatia Saturday and he's worried about data roaming charges. Leo says that international data is rapidly changing thanks to T-Mobile's free Edge data plan that started last year. As such, AT&T has changed from offering an expensive data package to a "day pass."

Google Fi is a solid option, because they would pay as they go at $10 a month. If they have a Google phone, then they'll be in good shape.