AppleTV

Why is my Apple TV shutting down?

Episode 1487

Matt from Spokane, WA
https://www.apple.com/shop/buy-tv/apple-tv-4k

Matt's 4K Apple TV runs for an hour and then shuts down. Leo says that it's possible that the TV is overheating and it shuts down as a protective measure. So Matt should make sure there's plenty of airflow. He can also use canned air to blow out any dust accumulation. There could also be a memory leak that's causing it to crash. Leo really recommends making a Genius Bar appointment at the Apple store to tell them it's overheating after an hour. Since it's still under warranty, they could just give him another one.

Why does an app on my Apple TV keep coming back?

Episode 1475

Nathan from Canada
Apple TV

Nathan discovered a new app called CTV Global Go on his Apple TV that he can't get rid of. He keeps resetting his Apple TV to get rid of it and it keeps coming back. Leo says that it's possible his internet carrier is doing it, but that would be odd since the app is a competitor to Rogers Cable. His mobile carrier could do it. It's possible that if the app is on his iPad or iPhone, it could sync over. He should check settings on the Apple TV for syncing apps. He should disable that, then reset the Apple TV again.

How can I use more than one remote with my Apple TV?

Episode 1447

Tim from Ohio
Apple TV

Tim's wife has an iPhone that doesn't see the Apple TV through the remote app, but his iPhone does. Leo says he can have multiple remotes in the devices section, but he may have to have home sharing to use it. He's worried that if he uses that, purchases will be a problem. Leo says it used to be easier than that. But with home sharing, Apple seems to have linked it. Home sharing, though, really shouldn't be an issue. Tim should check out this iMore article on it.

Why don't my AirPods work with the Apple TV?

Episode 1433

Tom from New Hampshire
AirPods

Tom uses his AirPods with his AppleTV and after a recent tvOS update, he has no volume. He called AppleCare and they said he shouldn't have that capability in the first place. But Tom says it worked just fine until the tvOS update. Leo says it sounds like Apple broke the connection in the update. That's terrible. It may be that he'll just have to re-pair them to the Apple TV. He should try another set of Bluetooth headphones or a speaker as well. If that works, then it should work with the AirPods since they use the same Bluetooth standard.

How can I play my DVD disk images on the Apple TV?

Episode 1378

Matt from Seattle, WA
Apple TV

Matt has backed up all his family home movie DVDs on his network, but they're not playable because they were backed up as disc images or VOB files. What can he do? Leo says what Matt needs to do is create an ISO for them. There's software that does it. Leo recommends getting media server software like KODI. Then he can use the AppleTV that can see it and play it.

Can I get my TV to read menus for me?

Episode 1327

Kenny from Springfield, MO
Samsung J5500

Kenny is vision impaired and is looking for a way to have his TV read the channels and menus aloud. Scott says that he's never heard of that and neither has David. The chatroom says the Samsung J5500 can, though. Scott doesn't know if there is much choice out there for that, which is a shame because accessibility is important. If it's in the J series, it's probably in the K Series as well.