Apple

How can I restore my backup from iTunes if I don't have the password?

Ronny from Los Angeles, CA

Episode 1039

Ronny was having issues with his hotspotting feature on his iPhone 5, and when he took his phone in about it, they wanted him to backup to iTunes. He doesn't know the password for it, though. Leo says that the password for his backups is usually the same as the computer's password. If the company had set it, and he doesn't know what that is, he'll have to get the password from them.

Should I wait to get an iMac?

Episode 1037

Fran from Irvine, CA
iMac

Fran wants to know if she should upgrade to OS X Mavericks if she buys a 21" iMac from Apple. Leo says it's odd that Apple is shipping their latest hardware without Mavericks. It should already be installed. If not, she can easily download and install it from Apple. It's a free upgrade. What about a fusion drive? Leo says it's not really worth the extra price. She should go with either a hard drive or, better yet, an SSD.

Should I buy a refurbished Mac?

Nelson from Tampa, FL

Episode 1035

Nelson is looking to buy a refurbished MacBook Pro, but is wondering whether or not it's a good idea. Leo says that in many cases, a refurbished item is brand new, having been returned and unable to sell as new. Leo's suggestion is to buy directly from Apple. He'll get the same warranty as a new product that way and will be assured the refurbished item has been gone over and certified, not just repackaged or resealed.

Apple Surprises Everyone, Releases iPad Mini with Retina Display Ahead of Schedule

Episode 1031

iPad mini with Retina display

Apple surprised everyone on Tuesday by releasing the iPad mini with Retina display. At midnight Cupertino time, Apple quietly made the new iPad mini available for purchase.

iPad mini with Retina display on sale now starting at $399…
http://www.theverge.com/2013/11/12/5094446/retina-ipad-mini-available-now

Why can't I delete photos from Picasa on the iPad? (Part 2)

Micheline from Studio City, LA

Episode 1030

Micheline can't erase photos on the iPad from Picasa. Leo says that there's a setting in Picasa that will allow it. Leo also says that Windows photo sync is terrible and iTunes on Windows isn't that great either. That's why Picasa is a better option.

Ideally, though, iTunes and the iPad work best on the Mac. Here's a link that talks about issues and various solutions. There's a photo cache called iPod Photo Cache that she can delete.

Why doesn't my iMac wake from sleep?

Howard from Chatsworth, CA

Episode 1030

Howard's iMac goes to sleep overnight and he can't wake it up unless he resets the computer. Leo says that he should try to reset the PRAM. If that doesn't work, another thing that Howard can do is update to Mavericks. He might want to wait on that because it has trouble with a few things like Apple Mail. He should also check the Energy Saver preferences. Leo says it's a pretty common problem.