Adam is looking to get the new MacBook Pro but he's concerned that it isn't high performance enough. Leo says that it does come limited with memory at only 16GB, and he won't be able to upgrade it. So what you buy is what you get. Whether it's right for Adam is subjective. Adam runs Logic and he's worried it won't be enough for him. Leo says Logic does take a lot of RAM, but Leo's used it for Logic and it works for him. That doesn't mean it will work for Adam, though, as his mileage may vary. Leo says that if Adam's iMac, at 32GB of RAM is bogging down, that should tell the tale.
Ted called in to address Elizabeth's iMac reboot issue. He says that Apple has made a change to the OS and it causes reboots because the RAM is third party. The thinking is that over time, the iMac will "kernal fault" due to a change in the voltage of the RAM.
Elizabeth is having an issue with her Apple iMac rebooting randomly. Leo says that overheating may be the culprit. Computers will shut down or reboot when it overheats. But if it happens when she's doing nothing, then overheating is unlikely. A buggy operating system may cause it if a process is running away. It could also be a power issue in her home. Power can be "dirty" and that could be causing it. Using an uninterruptible power supply (UPS) could prevent low power and power surges. The electrical cord being frayed and loose could cause this too. It may also be a failing power supply.
Apple announced a new MacBook Pro with an interesting OLED Touch Bar that replaces the function key row. The design is really cool, but technology reporters think that Cupertino has no idea who the new computer is for. Leo also says that people are complaining that Apple is only giving lip service to the Mac platform now, and when it comes to the professional market, Apple has lost its way. Leo doesn't disagree. Pros are complaining that Apple has eliminated key ports like the standard USB, and even the Magsafe connector, all in favor of a USB-C capable Thunderbolt 3 ports.
Microsoft announced its very first desktop computer, as well as some new apps they're calling the "Windows Creative Edition" of Windows 10. The desktop is called the Surface Pro Studio, a 28" all-in-one desktop with an articulating arm that collapses the high resolution screen down into a huge drafting table configuration for painting and drawing. There's two color standards, including True Color and standard RGB. They also announced a wireless dial which you place on the screen and then can use it to change color pallets, tool bar options, menu access, etc.
Sam has an iPhone 6 Plus and he's going to be upgrading. He wants to know how he can sell his old phone. Leo says he'll get the most money by selling on eBay, but Apple will buy it back and he can just trade it in for the new iPhone 7 Plus. There's also Gazelle. They will give him a good price because the resale value is very high. His carrier will also buy it back, as will Best Buy, but at a fixed price. Gazelle will probably give him a better deal.
(Disclaimer: Gazelle is a sponsor)
Al wants to know which Windows laptop to buy that can run macOS. Leo says that Apple will be introducing new MacBook Pro on the 27th and they're considered the best for this application. Some call it the best Windows laptop ever made. So Leo recommends waiting a week to see what Apple has in store. He can't really go any other way.
BlackBerry this week announced it would be getting out of the hardware business. When the iPhone came out in 2007, no one knew exactly what that meant. In fact, the CEO of Microsoft at the time, Steve Ballmer, publicly criticized it saying that it's too expensive. The lack of concern was just enough to throw them off their game for a couple of years. By 2009, when it became clear the iPhone was the future of cell phones, Microsoft and BlackBerry finally leapt into action. Unfortunately, it was too late at that point and Apple already owned the space.
Lori is having a problem with her iPad 2. She syncs it over Wi-Fi, but lately when she tries to plug it in to her PC, it won't let her sync. It just requests to restore to a backup. Jason says that the PC is looking at the iPad as if it's a new one and can't identify it. Updating iTunes on the PC and iOS on the iPad could help. The iPad 2 doesn't support iOS 10, though. She may be at the end of the line there. If it offers to set it up as a new iPad, that may be OK, as it pulls the data off the iPad and syncs it. That can be scary, so Lori should have iCloud backup enabled.
Michael has an old iPad 2 and is looking to upgrade it. He also wants to get a MacBook. Which is best for him? Jason says that the iPad Pro is more expensive but it supports the Apple Pencil and and external keyboard. They still sell the older models, including the iPad Air 2, though. They're $100 cheaper than a year ago.