Emilio is having issues with his Apple Airport Time Capsule not working. Leo suggests resetting it to see if that resolves the issue. Leo also recommends checking out the Airport Management Utility on his Mac.
Rumors are suggesting that Apple will announce a next generation Apple Watch in March. Leo says that he's not sure what else they can do, except for adding a camera for that true Dick Tracy experience. And that would be crazy.
Keeping backups of photos taken with your smartphone is very important, in the event that your phone gets lost, stolen, or broken. It's also a good way to free up space on your device after you've taken a lot of pictures. There are a number of cloud photo backup options, including Apple's iCloud, Flickr, OneDrive, and Google Photos.
Claudia is finding that half of her photos have disappeared in Apple Photos. She's taken her computer into the Apple store and talked to a genius but they have no answer, except that she has a second library. But the photos aren't there either. Leo says that the second library is the old iPhotos library. But that doesn't answer why her photos have vanished. They've also disappeared from her backup. Apple wants to wipe her drive and start over. Leo says it's common for tech support to want to wipe and go back to the original install. But the problem is, she'll lose her data.
Chris subscribed to Apple Music and he keeps getting the "beach balling." Leo says that it could be an issue if he's also subscribed to iTunes Match. Turning on Apple Music will take his existing collection and add it to the mix and sometimes it really doesn't work well. This is because of iTunes. iTunes is old, funky, and seriously needs to be rebuilt from scratch. Leo isn't a fan. He prefers Google Music.
As if Samsung didn't learn a harsh enough lesson from being sued by Apple a few years back over copied designs of the iPhone, the mobile phone maker may be announcing pressure sensitive screens in the new Galaxy S7. Apple was the first to create this with its '3D Touch' on the iPhone 6s and 6s Plus.
Read more at WSJ.com.
Chris recently bought a 12" MacBook. Leo says it's his favorite Mac, even though it's a bit slower than the MacBook Air. It's also lighter. Should he get the Apple Type-C adapter? Leo says no. That type C adapter is $80 and that's ridiculous. He should go with a third party adapter, since the Type-C is universal.
Chris had an issue with Apple and wrote a letter to Tim Cook about it and they hooked him up with a senior tech support person. They created a new partition, but they think he may have to reinstall the OS, and maybe even replace the processor. Leo says that most companies have an office of the president or executive team that will directly address issues when letters are written to the CEO/President. These are high level support people who are tasked with simply fixing issues. It's often better support and sometimes they issue a replacement.