Chris has been chatting online with his parents for years via iChat. Now it doesn't work. Leo says that Apple killed iChat back in OS 10.7. He'll have to use Messages now, which can be a bit confusing. He may have to upgrade to get it to work. Can he go straight OS X El Capitan? Leo says Chris will need to add the app store first. But if it won't download, it may be that his computer isn't compatible. He should still upgrade as far as he can, though.
John bought an iMac in 2011 and lately it's starting to flicker, with half of the screen darker. He called Apple and they suggested clearing the PRAM. Leo says that's one of the magical 'voodoo' techniques in case something got corrupted like a driver or something. Then they had him do a factory reset. But it still is happening. John also heard that the video card may be going out. But more likely, Leo says that the backlit LED screen simply stopped working, and that can happen over time with an LCD. One way to test if it's the video card is to connect an external monitor to it.
Bruce also has issues with the login keychain of his MacBook. Leo says that Keychain is great for secure storage, but people often forget their keychain password when they lock it. If he can't remember the password, he can always create a new keychain. Use the same password that he uses to log in. That should unlock it.
Chris liked Apple's iPhoto, but he doesn't care for Photos. Leo says that Apple has tried to fix something that wasn't broken. There are alternatives including Adobe Lightroom, but Chris doesn't want to pay $20 a month to use that. Leo says that there's a lot of good reasons to use Lightroom including being able to sync with his iPad. It's what Apple Photos should be. But for some reason, Apple just doesn't really get cloud based apps like they should.
Dan dropped his iPhone 6s this week, and found it lying in a puddle at a parking lot in the rain. The great news was it still works! Leo says that Apple has placed additional silicon seals around it to make the iPhone water resistant. Not waterproof, though. There is still a little piece of paper inside it which turns red when wet.
Peter bought an Apple Mac Pro and it keeps beach balling. Leo says he thinks that the Mac Pro is a lemon and even Apple isn't really pushing them anymore. Peter could try zapping the PRAM and refreshing the USB controller. He could even reinstall the OS. Leo did all that and he decided that the Mac Pro is just a bad design.
Leo picked up the iPad Pro yesterday, and serendipitously, the Apple store was out of the iPad keyboard. So he picked up the Logitech Create keyboard and he likes it far better. Leo likes it because it has dedicated iOS keys, a backlit keyboard, and doesn't need to be charged because it magnetically connects to the iPad's power. But he's not really sure you're going to want it because it makes the iPad Pro 3 pounds! Leo wonders why Apple didn't just make the MacBook Pro a touch screen. But if you want the ability to turn your tablet into a 13" laptop, this is definitely the way to go.
Sheila and her husband share an Apple ID and now that they have Apple Watches, every time his phone rings, it rings on her watch. Leo says that Apple associates the watch to an account and Apple uses the Apple ID to ring the watch. So Sheila's easy fix is to use her own separate ID for hers. The reason to share the IDs isn't really that important anymore since there is a Family Share option for music and videos. Reminders can be shared to other Apple IDs, so they'd still be able to have a shared list.
Tom's wife has an Android phone and she started to have trouble with her Yahoo app. She can't log out of it. How does that work? Leo says that if she looks in the settings, at the bottom, she should have an option to sign out. Worst case scenario, she can delete the app and reinstall it.
Robert is frustrated that his iMac doesn't have enough RAM. 32GB is just not enough for editing 4K video. Leo says that it could be a hardware limitation. The most he can install is 4 to 8 GB sticks. He could invest in the Mac Pro instead, but Leo thinks its terrible. What is Apple up to? Leo says nobody knows. The iMac is faster, better and more reliable than the Mac Pro according to Leo. Will Apple change their tune? No. They want him to buy a Mac Pro if he wants that much RAM. So they have no reason to improve the RAM capacity in the iMac.