Adam's son is heading to college. He has an old MacBook Pro, but it's falling apart and he needs a new one. Leo advises contacting the university, because they'll probably not only give him a better price than Apple, but they may also have a much better support package.
Paul is thinking about getting a MacBook Pro because his eyesight is failing, and he thinks the Retina display may help. Leo says that the MacBook Pro is a great option, but so is the MacBook Air. With the new Haswell processor, it'll last a long time, is light and really fast. Either one will work, but if battery life and weight is an issue, the MacBook Air is the best.
Damian has a netbook running Windows 8 and hates it. He's had it into repair several times. Leo says that since Damian has a computer that only costs a few hundred dollars, it isn't surprising that it would break often. It's the price vs. quality argument. Cheap computers have cheap components. That's why Leo advises getting a business class laptop for students.
Carl is looking to upgrade his Mac Mini. Should he get a new Mac Mini or go with an iMac? Leo says that it's really a wash. The iMac would give him a big screen, but he's paying for it. The screens that Apple sells are better, but he can get a similar LCD for cheaper. If he's happy with the Mini, he should get a new Mini. Will the iMac be upgrading soon? Leo says probably really soon. Maybe in the next month or two. So it could be a good idea to wait.
Shirley would like to learn how to use her computer. Leo says there's a good book in the "Dummies" series that are geared for Seniors. Computers for Seniors for Dummies is a good place to start. From the chatroom, AbbyandMe.com is a great site and there's a book on it called "Is This Thing On?"
Andrea is moving to Europe and is getting her Mac Mini ready by backing it up with Time Machine. She'd like to get an iPad and restore the data from her Mac to that. Leo says that won't work because they are two different platforms. A MacBook Air is a good solution, though. She wants to wait to buy a laptop until after she moves, though. She could just take the drive with all of her backed up data, and then just restore that to the Mac she gets in Germany.
Apple announced the next version of Mac OS X at WWDC (World Wide Developers Conference) Monday, and it's called "Mavericks". The new name is a departure from previous names of Mac OS X, which centered around big cats as the theme. Senior Vice President of Software Engineering Craig Federighi introduced it, saying "We do not want to be the first software release in history to be delayed by a lack of cats."
Apple gave a keynote on Monday at the World Wide Developers Conference announcing many new products, many of which won't be available until later this year. This includes a new version of Mac OS X, called "Mavericks", a re-imagined Mac Pro, and the next version of their mobile operating system, iOS 7. Apple did release two products immediately though -- updated 11 inch and 13 inch MacBook Airs.
Luce has an iPhone, forgot the passcode, and now it's locked at the lock screen. Leo says that's happened to him. If it was set to erase the phone after 10 attempts, then she's lost the data. Hopefully the data hasn't been erased. If iCloud was turned on, then the data will be backed up.
Leo advises going to the Apple Store to beg for help. Apple may not want to help because they won't know if she's malicious or not. If she can prove it's hers, then they may be willing. If there's a way, the genius should know.