Robert is frustrated that his iMac doesn't have enough RAM. 32GB is just not enough for editing 4K video. Leo says that it could be a hardware limitation. The most he can install is 4 to 8 GB sticks. He could invest in the Mac Pro instead, but Leo thinks its terrible. What is Apple up to? Leo says nobody knows. The iMac is faster, better and more reliable than the Mac Pro according to Leo. Will Apple change their tune? No. They want him to buy a Mac Pro if he wants that much RAM. So they have no reason to improve the RAM capacity in the iMac.
Mark sees that the iMacs shown on Apple's site are only with i5 processors. Why can't he get an i7? Leo says that he can, but only with the top of the line Retina 4K models. So it'll cost him a few hundred more for that option. While there, he should get more RAM in it as well.
Corral is thinking of switching back to the iPhone after leaving it for Android after the iPhone 3G. He's concerned about sending text messages. Leo says that Apple always uses Messages for SMS. This is a problem for group messaging. But within the Apple ecosystem, it's best. Other options include WhatsApp and Facebook Messenger, and those are platform agnostic. The downside is, everyone has to use them.
Phil has an iMac that he plans to take with him into a barn where there's lots of dirt and dust. How can he keep the grille from clogging up with dust? Leo recommends using panty hose. It's extremely fine for filtering out most of the dust and dirt that Phil encounters. He may need duct tape to keep on, but it'll work because Leo has done it.
Evan has an old MacBook Pro running Boot Camp for Windows 7. He uses it for 3D modeling software and gaming. It's getting long in the tooth and now he's looking to upgrade. Leo says that Evan may want to wait for Intel's new Skylake processor. It may not be that much faster than the current Broadwell line, but it'll future proof him better. If he can't wait, Broadwell will be fine.
Bill's Dashboard icon has disappeared from his old iMac. Leo says he can drag an icon out of the dock accidentally in the older versions of OS X. It's easy enough to put it back by going into the Applications Folder, and dragging it back into the Dock. It'll create an alias for it and set it back where it needs to be.
Joe is looking to buy a new Apple laptop. Should he wait? Leo says that he expects a new Mac with the Intel Skylake processor to be announced within the next few months. But the news is that Skylake isn't that much more powerful than the last generation Broadwell. So if he really needs it now, there's no real need to wait.
Martin wants to put a solid state drive in his 27" iMac. Leo says that adding an SSD is a great thing to do, but it's not easy with an iMac. Leo had his engineers do it, because he needed a special suction cup to lift the glass screen off to take out the hard drive and replace it. It's doable, but it's not for the faint of heart. Leo recommends going to iFixIt.com and he can find a special step by step, along with the parts and tools required.
Apple's latest operating system, Mac OS 10.11 "El Capitan" is now available. With any new operating system, if you rely on your computer for work, it's always best to wait to ensure that it will work for everything you need. A good rule of thumb is to wait until the second update after the release.
Chris says that financing on the iPad Pro is confusing. Should he just buy it outright or finance it? Leo says that financing on the iPad is far different on the iPad Pro because Apple isn't competing with carriers. But it usually costs more with interest. Apple has sweetened the pot with the iPhone, bringing the interest down to almost nothing. It's still better than buying it on a credit card. Leo advises waiting to see what the financing options are when it comes out. By then, Apple should make their terms and conditions more clear.