Tamara has an Apple Time Capsule and every few weeks it requires her to start over again with a new backup. Leo says it's possible that the hard drive inside of the Time Capsule is faulty or failing. Fortunately, she has a secondary backup via iCloud Backup. Leo says that's good news. So she doesn't have to worry about the data on the Time Capsule. Should she just demand Apple give her a new one? Leo says that it may not be a bad device, actually. It could be a network issue. But Leo says to bring it into Apple and talk to a Genius.
Roger bought a new iPad and he's heard that Apple is going to announce an iPad Pro with a larger screen. Leo says nobody really knows because it's a rumor, but the rumors have been pretty accurate of late. If Apple does come out with it, should he buy Apple Care? Leo says only if he's prone to breaking things and he wants to get Apple Care Plus, which will offer replacements of broken devices. Regular Apple care will not. But if he's only going to use it at home, he probably doesn't need Apple Care.
Brian's daughter is going to law school and she has a five year old MacBook. Leo says it's time to upgrade, and the MacBook Air is a great option. Should he get the MacBook Air or MacBook Pro? The Air is light and thin, but the Pro has a Retina display and faster processor. The Air has better battery life, though. So it comes down to portability vs. screen quality.
Jerry bought a MacBook Pro and the motherboard has gone bad. Is it worth taking to Apple to repair it? Leo says that Apple is the only place that can repair it. Is it worth it? Well, that depends. If it's not out of warranty, of course. But if it is, then he'll have to decide if the age of the laptop makes it worth laying down money to repair it when the cost may be as much as half or more what he paid for it. But if it's just out of warranty, then it probably is worth fixing.
Jessie says that bendgate reminds him of the HTC GFlex and it's hillarious that this is so much ado about nothing. Leo agrees, saying that this is the dark side of the internet to make folklore turn viral. And thanks to Consumer Reports who demystified the whole urban legend of Bendgate and showed that anytime you make millions of something, you're going to get a handful that are mistreated. The internet just amplifies that.
In spite of announcing the sale of over 10 million iPhone 6 and 6 Plus smartphones within the first two days, Apple experienced a bad week this week as the update to iOS 8.0.1 ended up breaking iPhones by prohibiting users from making phone calls, getting data, or using Touch ID. Within a few hours, Apple yanked the update, but it left an untold number of users with a bricked new iPhone. Leo wonders if they even bothered to test the update. Apple has since released iOS 8.0.2.
If you're planning to upgrade to one of the new iPhone 6 models, it's important to back up your current iPhone first. You can backup your phone to iCloud wirelessly or to iTunes on a computer.
Walter can't take a screenshot anymore using Assistive Touch in iOS 8. Something had been changed from iOS 7. He wants to take a screenshot of photos that he has zoomed in on to get rid of the black borders around them.
Since the camera roll in iOS is accessible from other apps, Leo suggests trying SnapSeed. It's a free Google product, and it's a photo editor that has cropping. This is a great photo editor that does a lot of things, so it's worth a try.
Leo got in line at 3 AM to get the iPhone 6, and due to an amazing bit of marketing, people were waiting in line overnight to be the first to buy the new iPhone. Leo was 40th. Leo also noted that there were a fair amount of technical failures associated with this launch including the electronic reservation system and the pre-order system, which both failed.
Ed can upgrade to the new iPhone and wonders if it's worth it to extend his contract or just buy it unsubsidized. Leo says that buying an iPhone outright can cost up to $1000. That's why most users buy subsidized, which is essentially paying for the phone over time with a two year contract. All the carriers have special plans now so he can get a new phone every year. But in the long run, he's actually spending more. If he isn't eligible for an upgrade, then he's going to pay the full price anyway.