Sandra dropped her mobile phone and had the screen fixed at Staples. Now Siri doesn't work, and neither does the speaker. Leo says that the problem with third party repair sites. Leo says that Apple's attitude takes away our right to repair and it's hard for third parties to learn how to repair the phone properly. Had she brought it back to Apple, it would have been either repaired or replaced properly. At this point, her only option is to bring it back to Staples until it gets fixed properly.
Apple has announced major changes to their OS X file system. Replacing HFS+, the new system is called APFS and has some nice features that will include being more reliable. You'll be able to unplug a hard drive and the file system will be more robust and not crash the system. Another advanced feature will be Snapshots. It'll basically be an automatic image copy done in the background so that you will be able to get back up and running in a few minutes.
Apple has also announced SWIFT Playgrounds, which will enable kids to learn how to create apps on the iPad.
Jonathan knows someone who lost an iPad in the snow and found it months later. It actually turned on! Leo says Jonathan is incredibly lucky. Leo says to make sure it's fully dried out before turning it on again. He should stick it in a bowl of rice and let it sit for a week. This will draw out all the moisture. There may also be corrosion.
Noah wants to know if Apple will go to USB Type-C connectors on the iPhone or iPad. Leo says no. They just moved to Lightning connectors on the iPhone or iPad. They did put USB Type-C on its MacBooks, but don't look for Type-C on iOS any time soon.
Brad has an 2012 MacBook that he added a second hard drive to. He then plugged a Logitech webcam in, and the display went blank. Leo thinks that Brad may have overloaded the power supply and overheated the motherboard. Laptops are designed with a very narrow window of power usage tolerances. A tower would've have worked better.
Ian heard that Apple has stopped support for Quicktime for Windows. He's uninstalled it, but there are programs like Adobe Premiere and Hyper Studio that depend on it. Leo says that there may be an update through the programs that will support other options. If there isn't, there should be soon. In the meantime, Ian should make sure that his browser can't launch Quicktime. He can go into the settings and disable it.
Kim dropped her iPhone and broke the screen. Apple said she has to buy a new phone because it's bent and the display won't seat. She hears that it's a common problem. Does she have any recourse? Leo says not really. Metal phones can be bent and Apple has not acknowledged any potential flaw. This is why buying Apple Care is a good investment. They will treat her better if she's bought it. Leo says that Apple gives a lot of leeway to Geniuses to replace phones, but she'll catch more flies with sugar then vinegar. But these devices are fragile and they can break.
Vaughn has an older iPhone 4S, and is wondering if he should upgrade that to iOS 9. He had some issues upgrading from iOS 7 to 8, though. Leo says that Apple won't allow an update to even go through if it isn't going to work on the device. However, he still may run into some issues. His phone may be too small, with only 8GB of storage. It may slow some things down too.
Vaughn can read more about the risks of upgrading at Gizmodo.com
Rich is looking to upgrade his 2005 iMac to process videos with Final Cut Pro. Leo says that Final Cut will use the Graphics Processor Unit to render, so he'll want to get not only a faster Intel processor, but a faster video card.
The new iMac has a gorgeous screen, but he may get more benefit out of a Mac Pro since it has dual graphics cards and a Xenon processor. Since Rich wants to shoot 360° video, it'll take about 4 hours for every minute shot to encode and process it.
Randy forgot his iPhone password. What can he do? Leo says to go to the Apple Store. They can't unlock it, but they can reset it. He'll lose everything on it, but at least he won't have to buy a new phone. He'll need to provide proof of purchase, however. If he has his Apple ID, he'll at least be able to restore the data from iCloud.