Apple

What should I do now that Apple has killed Quicktime for Windows?

Ian from Lakeview Terrace, CA

Episode 1289

Ian heard that Apple has stopped support for Quicktime for Windows. He's uninstalled it, but there are programs like Adobe Premiere and Hyper Studio that depend on it. Leo says that there may be an update through the programs that will support other options. If there isn't, there should be soon. In the meantime, Ian should make sure that his browser can't launch Quicktime. He can go into the settings and disable it.

How can I get Apple to replace my iPhone?

Episode 1288

Kim from San Diego, CA
Apple iPhone 6s and 6s Plus

Kim dropped her iPhone and broke the screen. Apple said she has to buy a new phone because it's bent and the display won't seat. She hears that it's a common problem. Does she have any recourse? Leo says not really. Metal phones can be bent and Apple has not acknowledged any potential flaw. This is why buying Apple Care is a good investment. They will treat her better if she's bought it. Leo says that Apple gives a lot of leeway to Geniuses to replace phones, but she'll catch more flies with sugar then vinegar. But these devices are fragile and they can break.

Should I upgrade my iPhone 4S to iOS 9?

Vaughn from Burbank, CA

Episode 1285

Vaughn has an older iPhone 4S, and is wondering if he should upgrade that to iOS 9. He had some issues upgrading from iOS 7 to 8, though. Leo says that Apple won't allow an update to even go through if it isn't going to work on the device. However, he still may run into some issues. His phone may be too small, with only 8GB of storage. It may slow some things down too.

Vaughn can read more about the risks of upgrading at Gizmodo.com

Should I upgrade my iMac for editing 360° Video?

Episode 1283

Rich from Westville, IL
Apple 4K and 5K iMacs

Rich is looking to upgrade his 2005 iMac to process videos with Final Cut Pro. Leo says that Final Cut will use the Graphics Processor Unit to render, so he'll want to get not only a faster Intel processor, but a faster video card.

The new iMac has a gorgeous screen, but he may get more benefit out of a Mac Pro since it has dual graphics cards and a Xenon processor. Since Rich wants to shoot 360° video, it'll take about 4 hours for every minute shot to encode and process it.

Why is Apple the only company taking accessibility seriously?

Tyrell from White House, TN

Episode 1280

Tryell says that Apple has done an outstanding job with accessibility while Google and Microsoft have a lot of work to do. Leo says that Apple is the gold standard on accessibility. The screen reader is great, and it doesn't cost any extra either. So many of those tools are so expensive.

There is an open source screen reader called Orca. He should check out NDVP.org.

Should I switch to Android?

Episode 1276

Barbara from Simi Valley, CA
Samsung Galaxy S7 Edge

Barbara is thinking about switching from the iPhone to the new Samsung Galaxy S7. Leo says that while the S7 comes with 32GB, she can put up to 200GB of additional storage in a miniSD drive. But it's not like it expands her memory for apps. That's only for storage. Leo prefers the S7 by a long shot, but the iPhone is great for the average user. Barbara already knows how to use it, and has apps in the ecosystem. So why change? She should just get an iPhone with more storage.

Why do wireless keyboards have battery corrosion after awhile?

Episode 1275

Scott from Springfield, PA
Apple wireless keyboard

Scott has an Apple wireless keyboard, but now there is some battery corrosion and he can't get it out to clean it. Leo says this is why you should always remove a battery if you're not going to use a device for awhile. Leo advises bringing it to the Apple store. Scott did and Apple ended up replacing it free of charge. Leo says that's why you pay more for Apple.