Apple

Why did some of my photos disappear from Apple Photos?

Episode 1250

Claudia from California
Apple Photos

Claudia is finding that half of her photos have disappeared in Apple Photos. She's taken her computer into the Apple store and talked to a genius but they have no answer, except that she has a second library. But the photos aren't there either. Leo says that the second library is the old iPhotos library. But that doesn't answer why her photos have vanished. They've also disappeared from her backup. Apple wants to wipe her drive and start over. Leo says it's common for tech support to want to wipe and go back to the original install. But the problem is, she'll lose her data.

Why isn't Apple Music working?

Episode 1249

Chris from Miami, FL
iTunes

Chris subscribed to Apple Music and he keeps getting the "beach balling." Leo says that it could be an issue if he's also subscribed to iTunes Match. Turning on Apple Music will take his existing collection and add it to the mix and sometimes it really doesn't work well. This is because of iTunes. iTunes is old, funky, and seriously needs to be rebuilt from scratch. Leo isn't a fan. He prefers Google Music.

Samsung to Introduce Pressure Sensitive Touch Screens at Mobile World Congress

Episode 1249

Samsung Galaxy S6

As if Samsung didn't learn a harsh enough lesson from being sued by Apple a few years back over copied designs of the iPhone, the mobile phone maker may be announcing pressure sensitive screens in the new Galaxy S7. Apple was the first to create this with its '3D Touch' on the iPhone 6s and 6s Plus.

Read more at WSJ.com.

Should I write Tim Cook about my Apple problem?

Episode 1246

Chris from Miami, FL
Apple MacBook Pro

Chris had an issue with Apple and wrote a letter to Tim Cook about it and they hooked him up with a senior tech support person. They created a new partition, but they think he may have to reinstall the OS, and maybe even replace the processor. Leo says that most companies have an office of the president or executive team that will directly address issues when letters are written to the CEO/President. These are high level support people who are tasked with simply fixing issues. It's often better support and sometimes they issue a replacement.

Can I replace the hard drive in my Mac Mini?

Episode 1245

Denise from Santa Clarita, CA
Apple Mac Mini

Denise has a Mac Mini with a 2TB hard drive and she's running out of space. Leo says that's a huge hard drive and it would be very hard to fill it up like that with regular use. First, she should empty the trash. Denise also had a power outage and Leo says that could have clobbered her hard drive and ruined it. At this point, it's probably best to replace the hard drive, which would be a challenge to do with the Mac Mini. Leo recommends taking it to the Apple Store.