Apple's stock is down 18% despite a profit of 18.4 billion last quarter, which is more than 6.13 billion a month for the last 3 months on revenue of 75.9 billion. That makes their profit margin 40%. The stock market didn't like the news, however. The growth, which is the important thing to the stock market, is only 1% on the iPhone. The big growth last year and this quarter was Apple entering the Chinese market, but they have saturated the market and then can only sell another phone every few years. But in the last 90 days, there were 1 billion registered active users.
Matthew wants to upgrade either to an LG G3 or a Samsung Galaxy Note 4. Leo says both are great options, but they're a generation behind. The LG G4 and Samsung next gen Galaxy Note will be out by March. And if he goes with the LG G3 or Note 4, they may get stuck in Android Marshmallow due to carriers.
Of those, though, Leo says the Note 4 is a better option because he can get a backup battery. Apple may be announcing a smaller iPhone based on the iPhone 5s size called "iPhone 5se.
It would be as fast as the modern iPhones, though, and would cost less.
John uses Windows, but he has an iPhone 6. The one thing he doesn't get is why Apple computers don't have a delete key. Leo says that Apple wants to get rid of older keys from the early days of computing, including Print Screen, Pause/Break, and even the Delete key. Apple actually got rid of the Delete key a long time ago. John will have to press CMD/Backspace to duplicate that function.
Danny is having issues running Adobe Photoshop Elements 10 on his MacBook with Retina display. The icons look pixelated. Leo says that is a common issue with the Retina display when using an older version of an app. Apple deliberately makes the display larger and at half the resolution so he can see what he's looking at. He'll get the full resolution for videos and images, however.
Emilio is having issues with his Apple Airport Time Capsule not working. Leo suggests resetting it to see if that resolves the issue. Leo also recommends checking out the Airport Management Utility on his Mac.
Rumors are suggesting that Apple will announce a next generation Apple Watch in March. Leo says that he's not sure what else they can do, except for adding a camera for that true Dick Tracy experience. And that would be crazy.
Keeping backups of photos taken with your smartphone is very important, in the event that your phone gets lost, stolen, or broken. It's also a good way to free up space on your device after you've taken a lot of pictures. There are a number of cloud photo backup options, including Apple's iCloud, Flickr, OneDrive, and Google Photos.
Claudia is finding that half of her photos have disappeared in Apple Photos. She's taken her computer into the Apple store and talked to a genius but they have no answer, except that she has a second library. But the photos aren't there either. Leo says that the second library is the old iPhotos library. But that doesn't answer why her photos have vanished. They've also disappeared from her backup. Apple wants to wipe her drive and start over. Leo says it's common for tech support to want to wipe and go back to the original install. But the problem is, she'll lose her data.
Chris subscribed to Apple Music and he keeps getting the "beach balling." Leo says that it could be an issue if he's also subscribed to iTunes Match. Turning on Apple Music will take his existing collection and add it to the mix and sometimes it really doesn't work well. This is because of iTunes. iTunes is old, funky, and seriously needs to be rebuilt from scratch. Leo isn't a fan. He prefers Google Music.