Why did Apple delay the Airpods? Leo said that there's a limited supply to go out before Christmas and the rest will get their's next month. The main issue is that manufacturing them at scale has proven to be more of a challenge. They are technically complex. The same happened to the Apple Pencil -- they sold out quickly and people had to wait because supplies were limited. With any luck, Apple could send them sooner, rather than later.
Randy wants to buy a new, pre-5K 27" iMac for $1,000. Good deal? Leo says if it's a pre 5K it should have a pretty hefty discount, and Leo says that is a pretty good deal. So Leo recommends buying it. The processors aren't really that much better with the modern versions. The resolution on the screen is the major difference. He can save a lot of money going with the pre 5K model.
Larry is frustrated that he can't backup his music to the cloud through iTunes anymore. Is there a way around that? Leo says that any backup he uses that isn't Apple can backup his iTunes Backup.
David has about 20,000 photos in Apple Aperture. What's the best way for him to upload them to Google Photos? He tried the Google Photos uploader, but it won't work. Leo says that Google Photos may have trouble finding them. He should look for a folder called "Original Photos" and make a copy of it. Then he can point the uploader to that copy.
Is there an app that can identify duplicates in Google Photos? Leo says he doesn't know of one, but there are plenty of de-dupe apps that can do it before he uploads.
John is worried that Apple will be phasing out the iMac. Leo says not any time soon, though they seem to be more interested in consumer grade products like the iPhone and iPad. Leo does expect new iMacs next year. It won't be lightyears ahead of the current model, though, so he should just go ahead and buy the 5K model now.
Steve has to get his daughter a new computer. What's the best way to transfer programs and data? Leo says it couldn't be easier. He just needs the cable that Apple offers. He just needs to connect the two, run the migration assistant, select what he wants transferred and it will do it. Leo's done it several times.
Ross wants to know Leo's thoughts on the new MacBook Pro. Leo says that the screen is gorgeous, but he still says that the keyboard, while usable, isn't as good as the original one. The huge trackpad is pretty fantastic. He's not thrilled with the USB-C connectors, because he now has to buy dongles to keep using his externals.
Adam is looking to get the new MacBook Pro but he's concerned that it isn't high performance enough. Leo says that it does come limited with memory at only 16GB, and he won't be able to upgrade it. So what you buy is what you get. Whether it's right for Adam is subjective. Adam runs Logic and he's worried it won't be enough for him. Leo says Logic does take a lot of RAM, but Leo's used it for Logic and it works for him. That doesn't mean it will work for Adam, though, as his mileage may vary. Leo says that if Adam's iMac, at 32GB of RAM is bogging down, that should tell the tale.
Ted called in to address Elizabeth's iMac reboot issue. He says that Apple has made a change to the OS and it causes reboots because the RAM is third party. The thinking is that over time, the iMac will "kernal fault" due to a change in the voltage of the RAM.
Elizabeth is having an issue with her Apple iMac rebooting randomly. Leo says that overheating may be the culprit. Computers will shut down or reboot when it overheats. But if it happens when she's doing nothing, then overheating is unlikely. A buggy operating system may cause it if a process is running away. It could also be a power issue in her home. Power can be "dirty" and that could be causing it. Using an uninterruptible power supply (UPS) could prevent low power and power surges. The electrical cord being frayed and loose could cause this too. It may also be a failing power supply.