Kim dropped her iPhone and broke the screen. Apple said she has to buy a new phone because it's bent and the display won't seat. She hears that it's a common problem. Does she have any recourse? Leo says not really. Metal phones can be bent and Apple has not acknowledged any potential flaw. This is why buying Apple Care is a good investment. They will treat her better if she's bought it. Leo says that Apple gives a lot of leeway to Geniuses to replace phones, but she'll catch more flies with sugar then vinegar. But these devices are fragile and they can break.
Vaughn has an older iPhone 4S, and is wondering if he should upgrade that to iOS 9. He had some issues upgrading from iOS 7 to 8, though. Leo says that Apple won't allow an update to even go through if it isn't going to work on the device. However, he still may run into some issues. His phone may be too small, with only 8GB of storage. It may slow some things down too.
Vaughn can read more about the risks of upgrading at Gizmodo.com
Rich is looking to upgrade his 2005 iMac to process videos with Final Cut Pro. Leo says that Final Cut will use the Graphics Processor Unit to render, so he'll want to get not only a faster Intel processor, but a faster video card.
The new iMac has a gorgeous screen, but he may get more benefit out of a Mac Pro since it has dual graphics cards and a Xenon processor. Since Rich wants to shoot 360° video, it'll take about 4 hours for every minute shot to encode and process it.
Randy forgot his iPhone password. What can he do? Leo says to go to the Apple Store. They can't unlock it, but they can reset it. He'll lose everything on it, but at least he won't have to buy a new phone. He'll need to provide proof of purchase, however. If he has his Apple ID, he'll at least be able to restore the data from iCloud.
Tryell says that Apple has done an outstanding job with accessibility while Google and Microsoft have a lot of work to do. Leo says that Apple is the gold standard on accessibility. The screen reader is great, and it doesn't cost any extra either. So many of those tools are so expensive.
Barbara is thinking about switching from the iPhone to the new Samsung Galaxy S7. Leo says that while the S7 comes with 32GB, she can put up to 200GB of additional storage in a miniSD drive. But it's not like it expands her memory for apps. That's only for storage. Leo prefers the S7 by a long shot, but the iPhone is great for the average user. Barbara already knows how to use it, and has apps in the ecosystem. So why change? She should just get an iPhone with more storage.
Scott has an Apple wireless keyboard, but now there is some battery corrosion and he can't get it out to clean it. Leo says this is why you should always remove a battery if you're not going to use a device for awhile. Leo advises bringing it to the Apple store. Scott did and Apple ended up replacing it free of charge. Leo says that's why you pay more for Apple.
Apple had its event on March 21, where it announced a new iPhone SE and iPad Pro. While they aren't revolutionary products, the iPhone SE brings the features of the current iPhone 6s to the smaller 4" phone. Apple's new iPad Pro is a smaller size as well, offering the features of the 12.9" iPad in the 9.7" size.
Robert wants to know why the FBI just doesn't talk to the NSA about the data they want on the terrorist's phone. In reality, Apple's position is that the metadata from the carrier itself tells a lot of detail. But there may be a legal wall that would prohibit them from cooperating. The NSA just announced that they are helping, though. So that leads Leo to believe that there's another goal here. Their goal is to get the keys to the kingdom and force Apple to give them a backdoor to their phones.
Apple is putting up a spirited defense of encryption and privacy, going to court against the FBI, who wants them to build a way to crack open an iPhone 5c used by a terrorist in San Bernadino. The irony is, that the government owns the phone but they changed the password. Now it can get wiped out after 10 tries. Leo has always said it's all a side show. We live in a surveillance economy. Apple surveils us by our data, and the FBI surveils us by the same thing. Why are they going to court over this one phone? It's the keys to the kingdom.