Apple

What laptop should I buy?

Episode 1535

Sam from Chatsworth, CA

Sam wants to get a laptop. How are the Lenovo's? Leo says that he doesn't care for the consumer grade line, but the ThinkPad business line is second to none. Dell makes a good laptop in the Inspiron line. 17" is a big large for a laptop, and the battery life will be terrible. I t may be better to get a 13 or 15" and then get a 27" monitor to plug it into when you are your desk. Leo also recommends buying the Gold level support. Costco offers support too that is pretty good.

Should he go Mac instead? Leo says that's a personal decision. But Apple's laptops are top notch.

Why is the sound quality of Apple AirPods so bad?

Apple AirPods

Episode 1535

Chris from Miami, FL

Chris has the new iPhone XS and the wireless Apple AirPods, but he keeps getting distortion when he takes calls. Not when listening to music or watching video, though. Leo says that Bluetooth headphones have two different modes. There's a mode for use as a headset for calls and A2DP. A2DP is stereo and was designed for listening to music. Headset mode uses the minimum bandwidth possible. So that could affect it. Also, a phone call that is routed through the internet can be full bandwidth and it may be that the AirPods just can't handle it.

Leo Tries Out the iPhone XR

Episode 1535

Leo got the iPhone XR and he says it could be Apple's most popular iPhone, in spite of the LCD screen, rather than the OLED screen. For $750 for the 64GB, which Leo says is plenty for anyone, you get all the functionality of the iPhone Xs, but with a choice of colors. What are you giving up? The OLED LED screen, and the dual camera on the back. But even that isn't bad because Apple has managed to create a version of Portrait mode that isn't that bad. Leo says that anyone coming from an older iPhone should be very happy with it.

Apple could make your Macs inoperative, sparking right to repair debate

Episode 1529

According to a story that broke this week, software in the new macOS will render your Macs inoperative if you have your computer repaired by a third party. Leo says that iFixit says that it's premature statement. Apple claims it's a security procedure to protect the secure enclave and other proprietary hardware. While the software does exist, Apple hasn't deployed it just yet. But Leo says that it's still problematic, as it goes to whether or not you have the right to repair your computers, or if you even own it.

How can I merge multiple contacts databases?

Contacts on Mac

Episode 1523

Dale from Santa Monica, CA

Dale has an Apple and Outlook contact list. He'd like to merge them. How can he? Rich says that the iPhone doesn't do a good job where the contacts are located. But the Mac contact app does. So Rich says to sync all the contacts to his Mac. Add them in his contacts app, and then sync it. Then, Rich recommends using Google contacts as his main contact manager. He can add his Google account in there by clicking the plus sign.

How can I save money buying a new MacBook Pro?

Apple MacBook

Episode 1522

Scott from Whitby Island, WA

Scott would like to update his MacBook Pro, but he can't afford a high priced Mac. What are his options to save some money? Leo says that the MacBook Air is the least expensive at $999, but it hasn't been updated in years, and it has the lowest quality screen Apple sells. So Leo would recommend going to the Apple Store and see if he can live with it. His other choice would be the MacBook "escape," a 13" model without the Touch Bar. It wasn't updated from the most recent update, but it's very portable. The new MacBook Pros are only about $500 more than the escape.

Why doesn't my Apple HDMI iPhone adapter work?

Apple Lightning Digital A/V Adapter

Episode 1518

Jack from Riverside, CA

Jack bought the HDMI adapter for his iPhone to watch video on the TV and it doesn't work! What can he do? Leo says that he gets this complaint a lot and there may be an update in iOS that broke the connection. It could be copy protection. But you'd think that if Apple sells the item, they wouldn't break it with an update. Apple says to be sure the TV is set to the right HDMI selection. It should work automatically.