Apple store

Why do wireless keyboards have battery corrosion after awhile?

Episode 1275

Scott from Springfield, PA
Apple wireless keyboard

Scott has an Apple wireless keyboard, but now there is some battery corrosion and he can't get it out to clean it. Leo says this is why you should always remove a battery if you're not going to use a device for awhile. Leo advises bringing it to the Apple store. Scott did and Apple ended up replacing it free of charge. Leo says that's why you pay more for Apple.

Can I replace the hard drive in my Mac Mini?

Episode 1245

Denise from Santa Clarita, CA
Apple Mac Mini

Denise has a Mac Mini with a 2TB hard drive and she's running out of space. Leo says that's a huge hard drive and it would be very hard to fill it up like that with regular use. First, she should empty the trash. Denise also had a power outage and Leo says that could have clobbered her hard drive and ruined it. At this point, it's probably best to replace the hard drive, which would be a challenge to do with the Mac Mini. Leo recommends taking it to the Apple Store.

What's the best way for me to learn about my new iPhone?

Stan from Woodland Hills, CA

Episode 1010

Stan's wife has an iPhone 5, which is their first computer. They don't really know how to use it, though. What's the best book to get to read? Leo recommends going to the Apple Store and taking their "one to one" course. They'll sit down and show them how to use the phone. Leo says that's the best way to start. Books can be confusing because technology is moving faster than publishers can keep up. If their eyesight isn't that great, that could be an issue with the iPhone, but there's also accessibility features built in that will help.

I've noticed declining quality in service from the Apple store.

Ted from Ann Arbor, MI

Episode 888

This is in response to a New York Times piece about how Apple Retail doesn’t pay well and employee morale is severely soured. Leo says the Times article is a hit piece, and that Apple pay is standard for retail. There's a long line of people that would take those jobs. Apple has done plenty to warrant criticism, but the employee experience is no different than working for the Gap or Walmart.