Beverly complains that Apple Music has screwed up her phone. Leo says that the problem lies with having iTunes Match. What that means is that your phone isn't setup with iCloud drive and as such, your phone just doesn't see them. It hasn't been deleted, it's still in the cloud. iCloud Music Library and Apple Music must be turned on. Otherwise, it will only see your puchased content.So enable iCloud drive and you should see all of them. Leo says that Apple has done a terrible job educating people as to how Apple Music works with iTunes Match, and itunes.
Pat is a watercolor artist, and is wondering what computer, printer, and DVD player she should get. Leo suggests getting something that would allow her to draw into the computer, though. For that, Leo would recommend the Microsoft Surface tablet, even though Pat has always had a Mac. He recommends that because of the stylus and the touch screen of it. To do a similar thing with a Mac, Pat would need to spend more to get a Wacom Cintiq, which is very expensive.
Pat has four macs in various locations and wants to know if they will all be synced with iCloud like DropBox does. Leo says yes and no. It will sync, but not via a folder. The key is all the same Macs running the same shared Apple ID. Can she go work on different macs simultaneously? Leo says that could be problematic. To do team operations, a good third party app is GitHub.
Jose has lost some of his iTunes music from his mobile phone. Leo says that while iTunes says he's responsible for it, he can ask them to restore them and chances are they will do it. But he also has an Android phone right now. So how can he move them over? Leo says that Apple uses AAC, a standard form of music encoding.
Once he has his music, then he can use a third party solution like DoubleTwist, which can move them over for him. Then he should back up his music!
Bob says he's noticed that Leo has been getting more calls from people having problems with Apple than ever before. It used to be that everyone called about Windows. Leo says no technology "just works," and they all have problems. Leo uses Macs though, and he thinks that people call him because he's more Mac friendly than his competitors might be. Macs tend to be more virus free, but that could just be the fact that virus makers use Windows more. Apple's desktop computers are still not the dominant platform, though.
Mike says it's ironic that cars with computer touch screens make it impossible to keep our eyes off the screen when adjusting the radio. They want us to keep our eyes on the road, but they include touch screens and that's nuts. Leo agrees with Mike. Leo says that car companies, and even Apple and Google are looking for hands free solutions including voice operated directions, which work with a smartphone. But Leo doesn't know if that will make things better or worse.
Chuck runs Windows 7 via Boot Camp on the Mac. After Windows did an update, it wouldn't boot up anymore. It would just keep rebooting by the time it would get to the login screen. He can boot up into Safe Mode and do a restore, but it doesn't help.
Taylor Swift wrote a letter to Apple saying that she's pulling her newest album, 1989, off of Apple Music. The decision was made because of Apple not paying artists royalties during the three month trial period.
Brad has an iPhone 6 Plus. He deleted the free U2 album, but when he restored his iPhone, it came back and he can't get rid of it! Leo says that's because there's a setting in iTunes that allows it to download music automatically. Apple has created a solution of how to remove the album permanently.
Julian is looking at the Apple Watch but heard that Leo thinks it's "dopey." Leo says that it is, but that's true with all smart watches right now. If Julian has a purpose for it, then it can be useful. But it's really more of a status symbol, even if it does have some interesting features.
Julian is blind, and he likes the accessibility features of interacting with his phone because the watch can talk as well. He likes that it can interface with Siri and Voiceover helps to read the time. It's an ideal solution for accessiblity and limited mobility.