Greg has been using AVG and he's ready to move to another option. Leo says he's not much of a fan of AVG and you get what you pay for. If you're going to pay for it, then Microsoft's Security Essentials is a better option. Windows 8 doesn't need it since it comes built in as Windows Defender. But for Windows 7, Security Essentials is best. But the best thing is to also not run in administrative mode. Be a standard user.
Jim is buying a new Dell computer and wants to know what antivirus software he should get? Leo says first, an antivirus can't protect him against yourself. It should just be used as a backstop. He will be the first line of defense.
Windows actually has a good antivirus solution built into Windows 8 called Windows Defender. That'll work just fine as long as he keeps it up to date. He should also make sure he runs as a standard user, not an administrator. And don't click on links in emails.
April 8 marked the end of Microsoft's support for Windows XP; an operating system that's still very popular and widely used. Windows XP will no longer be updated, but that doesn't mean it can't be used safely. Here are some things you can do to keep Windows XP secure:
Bobby wants to know what Anti Virus he should use. Leo says that AVS software isn't as important as behavior. If he's very careful with his online behavior, then having an antivirus is a good last line of defense. But if he isn't being safe online with his behavior, AVS really won't save him from himself.
Here's what Bobby should do:
Leo thinks that Windows 7 is the best version of Windows ever. Microsoft has decided to move everyone to a tablet interface, with big tiles that can be tapped with a finger. Windows 8 is really designed for touch, and is a hybrid between a desktop and tablet interface, which makes it confusing. If Rick can get a Windows 7 system, then he should do that. If he stays with Windows XP, he'll be vulnerable to attacks when Microsoft stops supporting it this Spring.
Waxman sometimes logs into his bank with his iPhone and is concerned about malware. Apple must approve all apps in the app store, so there aren't viruses to warrant needing an antivirus program. The apps are also segregated with no data sharing between them. So it's a pretty closed system. Android, by contrast, allows for the sale of antivirus apps because it's pretty wide open. The bigger issue is the wireless networking that he's using. But the bank data is encrypted, so there's no real issue.
Dee needs to uninstall Norton 360. Leo says that there are ways to do it and searching Norton forums will help. Norton also has stand alone uninstallers that will do it.
Dan is wondering if he should get an antivirus utility for his Mac. Leo says not really, the market saturation is so small on Mac, even now, that hackers just don't write for it. Better safe than sorry, though. He could get the free Sophos Antivirus for Mac, or ESET has Cyber Security for Mac.
(Disclaimer: ESET is a sponsor).
Marti is having trouble updating virus definitions with Microsoft Security Essentials. Leo says it may be a stuck update. Once an update gets stuck, further updates wait until that stuck update is cleared before they install.
Bill convinced his girlfriend to use Eset Nod 32 on her five year old computer, but now it's starting to freeze up. So they decided to buy a new computer and now it's also having trouble on the new machine. Once they uninstalled it, the machine is working again!