Chip has over 400 apps on his Android phone, along with hundreds of contacts. He wants to know the best method for transferring all of that data to a new phone. Leo says that first of all, both Samsung and Google will backup his data. His previous phone was an HTC, and his new phone is a Samsung Galaxy Note. Leo says even if the two phones aren't from the same company, Android will still prompt him to transfer some of the data through NFC by touching the phones together. Google syncs his settings, and on Samsung phones it's under "Cloud and Accounts" in Settings.
Richard has an old Alcatel phone that lets him post to Twitter, while his LG phone won't. Rich says to try uninstalling the app, then reinstalling it. He should also uninstall any apps he doesn't need. Lastly, he should try HTC Boost Plus. It's an app that scans the phone for junk files and deletes them.
Gary is wondering if he should upgrade to the Samsung Galaxy S8, and whether or not to get it unlocked. Rich likes the S8 Plus because it's larger and he'd get a lot more battery life. As far as unlocked vs. carrier locked — if he's not going to leave his provider, then there's no reason to pay extra for an unlocked phone. He can just get a regular phone though T-Mobile.
Ron wants to transfer all his data and contacts from one phone to another. He wants to transfer everything from a Samsung Galaxy S4 to a Motorola Moto X. This includes contacts, photos, and voicemails. Rich says that voicemails are handled by the carrier, so they should be carried over automatically. Calendars, contacts, and photos can all be synced through the cloud with Google, and chances are a lot of that data is synced up already.
Diane got a message that said "downloading virus" when she went to a website on her Android phone. Leo says that's a bogus popup designed to scare her into downloading something. There's no legitimate message on her phone warning her that it will download a virus. She has a blank screen now, though. Leo says that is probably coincidental. It sounds like her phone's screen has gone out, or she could have a bad charging cable or clogged charging port preventing it to charge. There is a forced recovery mode for Android to bring it back up.
Seeking to get out into the market before Apple launches the 10th anniversary iPhone, Samsung has announced the Galaxy Note 8. Leo says it looks pretty good, but he doesn't like the positioning of the fingerprint reader because it's near the camera lens, meaning you'll likely be constantly dirtying up the lens of your camera. There's also a button for "Bixby," a new mobile assistant. Leo says it's another button to keep track of, and it's unnecessary.
Roger has an old Samsung Galaxy S7, which is now unlocked and carrier free. How will he get updates now? Leo says that he should still get updates from it, but in many cases they come through WiFi and not over the air. So if he's attached to WiFi with it, he should get the update directly from Samsung. That's how Apple does it, but he'll need to talk to his existing carrier to find out.
Al has an LG V20 Android phone and wants to know if he should get another one for a secondary device. Leo says that LG is about to come out with the LG V30. Al wants one that has a removable battery. Leo says that there isn't a popular phone that does removable batteries anymore. The drive for thinner mobile devices has pushed to get rid that feature.
Kenneth called in to say that he prefers Android's Talkback for accessibility over Apple's VoiceOver. All phones these days come with the software required for blind users, though.
Google is announcing Android O Monday, and we'll find out what the "O" stands for. Usually it's dessert names, and it's hard to imagine it would be anything other than Oreo. That is a brand name, however, so Google would have to get permission to use it.
Android O will bring some new features, and many users will not get it. One of the biggest problems with Android right now is that companies who make Android phones and carriers that sell them are slow to update, if ever. The only people who will get it right away are Google Pixel owners, or those who have Nexus phones.