Mike's Galaxy S7 Edge keeps pinging that it's connected to a USB even when it isn't. Leo says that could be a ghost issue. He should turn off USB debugging in the developer settings. He needs to go to into Settings > About Phone, and tap the build number 10 times. Then he'll get into the developer's menu. He should check his phone's USB port for fuzz. He can also try resetting the phone. Then before he reinstalls his apps, he should make sure it isn't happening. If it does still happen, then he does have a hardware problem. If it doesn't, then an app is likely the culprit.
Ben decided to make the switch from Android to iPhone and he thinks he's made a mistake. He did it because everyone else in the family is on the iPhone, but he doesn't get to iMessage with groups. Leo says he can't because Apple's Messages isn't cross platform. Apple doesn't care -- they want to lock users into the iPhone ecosystem.
Leo got the Google Pixel and inevitably you're going to compare it to the iPhone 7. First off, it's expensive. Leo also says that the iPhone feels better crafted and better built than the Pixel. But Leo has always preferred the Android OS to the iPhone. Leo likes the aliases you can have with Android. Widgets are also great. The artificial intelligence called Google Assistant is remarkable. Light years ahead of Siri, which lately has gotten dumber. Speech recognition is nearly perfect on the Pixel, while Leo says he has a lot of trouble with Siri.
There are many inexpensive, or even free, Android phones being offered by carriers that may seem too good to turn down. Unfortunately, they may be too good to be true, though. Some of these phones are crippled with very limited internal storage space, and they may not even have an SD card slot for expansion. It's also important to remember that the actual usable space on the device will be less than what is advertised, because the operating system itself takes up space.
Ken's girlfriend has problems with viruses on her Android phone. They've wiped the phone and they keep coming back. Leo says that unless she's reinstalling an app that is doing it, it's probably part of her backup on Google now. The key is to not restore from the Google Backup. She should download the contacts and calendars, but not the apps. Then reinstall each app separately. Stick with the mainstream apps.
Steven has a Motorola Droid phone and he has to move over to Sprint. But if he does, he has to get another phone and he doesn't want to lose the great battery life with his Droid. Leo says he doesn't have to get the phone from Sprint. His old Droid is probably carrier locked and if he's paid for it and is in good standing, he can request that they unlock it. Once that's done, he can take it to Sprint. If they refuse, he'll have to get another phone. His choices are going to get more limited because battery life is decreasing. Right now, the iPhone 7 Plus has the best battery life.
Mark wants to get a keyboard for his Android phone. Leo says that any Bluetooth keyboard will work with either Android or iOS. If he wanted to use a wired keyboard, his phone needs to support USB to Go and he would need a special connector. It's a lot easier to go with Bluetooth. Targus makes a good fold up one.
He would also like a report to see what files have been deleted from Carbonite. Leo says that Carbonite won't delete files unless he deletes them locally, which is why they give 30 days to restore them. A backup isn't a backup if he deletes the original.
Jim's LG phone is constantly being filled up. Leo says that's because it's an 8GB phone and the OS itself takes up over half of it. That's why they can give these phones away for free. Nobody really should sell an 8GB phone.
Jim can clear out temp files and get rid of unused apps, then save all of his photos and videos to Google Photos. He can do the same thing for music with Google Play. Ultimately, Jim just needs a phone with a larger storage capacity.
Pete has a Nexus 6 and is looking to get a new phone. Leo says that there are great phones out there, but he is now recommending to stick with Google and go with the Pixel.
What about the OnePlus? Leo says the One Plus 3 is great, but Pete should avoid the One Plus 2. If price is an issue, Pete could consider the One Plus 3, ZTE Axon 7, or Huawei 8. These are about $400.