Steve doesn't know if he's getting the latest version of Android or not. Leo says there's so many approvals that are required with Android updates. Google puts them out, but that doesn't mean his ISP or his his phone's manufacturer has released them to his phone. Few have made the pledge to promptly put updates out. What's important, though, is that he gets all the security updates. If he's not getting those, then he's vulnerable and nobody other than Google really cares. That's why Leo prefers to use Google's phones. They get updated automatically.
Shirley has a Samsung Galaxy S7 with a Motorola Bluetooth earpiece. With the recent March update, the connection switches to speaker phone automatically for no reason. Neither Samsung or Motorola know what it is. Leo says that he's tempted to blame Bluetooth because it's kind a dark art. It could also be a setting in Nougat that causes it as well. There is an issue tracker page for bug reporters in Android for wireless settings at issuetracker.google.com.
Rick has an Outlook account on his HTC smartphone, but when he updated the phone, it stopped syncing and erased all the contacts on his phone and his Outlook account! Leo says it sounds like the sync went the other way and wiped out his contacts. This is why Leo always recommends not only backing up your contacts before doing this, but also relying on Google's Contacts in the cloud.
John's kids wants to get him a Samsung Gear S3. Is it worth getting now or should he wait? Leo says that he wears a Gear S3 and it's his favorite. It works with either iPhone or Android, but there aren't that many apps for it. What they do have work great, though. The bezel ring is easy to select screens as well, and battery life is fantastic. The watch also works with card readers for swipe to pay. He could just touch the watch to the card reader and it reads the watch like it's a credit card.
Robert wants to know if his new Samsung mobile phone will support Wi-Fi calling. Leo says that all phones do these days, but the real issue is, does the carrier? Sprint is his carrier and they say they support it on the iPhone as well as most Android phones. So Robert should look in his Wi-Fi settings and see if it's enabled. It'll be under advanced features.
Naomi bought a Google Pixel as her first smartphone. It takes great pictures, but she couldn't make a phone call unless she cleared the cache and rebooted. It was very frustrating. Leo says that there's clearly something wrong with Naomi's phone since it shouldn't do that. She can't get any help except through the online chat feature. She also got the wrong replacement phone. Leo says she'll have to go to where she bought it and have them replace it with the right model. Only the place she bought it can fix it.
James is looking to get a Chromebook, but he's thinking that as a musician, he may need a Windows machine. Are there online ways around it? Leo says that there are online resources to record audio. Leo says that Chromebooks are great for most people, but it may not be for everything he does. Leo says that before he buys, he should try using nothing but the Chrome browser exclusively for a few days and see if there's extensions that can do what he wants. Leo's guessing that for recording music, the Chromebook may be lacking and he would need a full OS like Windows.
Alan would like a special ring tone on his phone when someone is calling his Ring Central number with an emergency. How can he do that? Leo says that he can set up a rule on Ring Central and then on his Android phone to create an emergency ringtone.
Fern paired her Bluetooth keyboard to her mobile phone, but it keeps trying to bring up the on screen keyboard. Leo recommends re-pairing the keyboard. Go to Settings > Bluetooth, then find the keyboard and "forget" it. Then reacquire it like the first time.