Bob bought the Amazon Fire TV and it works great. But he can't figure out how to get Google Play on it. Leo says that Amazon created it to use their store, and so to have Google Play on it would be competing, and Amazon doesn't want to pay for Google's services.
Fern is only getting audio from YouTube videos, but the actual video is just colored lines. Leo would try going to youtube.com/html5 in her browser on the Android tablet. She should make sure YouTube isn't trying to send her Flash video content. Leo also suggests getting the YouTube app from the Google Play store. If she still can't see videos with it, she should take it back to Verizon, where she got it.
David came across an app called Clean Master that's supposed to protect and optimize your mobile device. Leo isn't so sure. He's not really impressed with download numbers, either. It's whether the app really works. And even if it does, it's unnecessary. David doesn't really need it. It's not doing anything important and some of the things it does is bad. It can certainly kill his battery life. It will also delete temporary files that will just cause his phone to download them again when he returns to that site. So it's not really doing anything.
Barbara is thinking about switching from the iPhone to the new Samsung Galaxy S7. Leo says that while the S7 comes with 32GB, she can put up to 200GB of additional storage in a miniSD drive. But it's not like it expands her memory for apps. That's only for storage. Leo prefers the S7 by a long shot, but the iPhone is great for the average user. Barbara already knows how to use it, and has apps in the ecosystem. So why change? She should just get an iPhone with more storage.
Louis bought a Samsung Galaxy S7 Edge and he's discovered that the home key has become disabled after charging with his wireless charger. He restarted it, but is getting the same thing. He even took it to the store and replaced it, but it's still happening. Leo says that there's a problem with the wireless charger. Or it could be an app. Leo suggests doing a factory reset and not installing any apps. See if it charges and if the problem goes away. If it does, then he'll have to go through each and every app until he isolates the one app that's causing the issue.
Dave is having trouble charging his Galaxy S6. He plugs it in when it's low and it will continue to drain until it dies before it starts to recharge. Leo says it could be this app Dave has called DU battery saver. Leo says that those apps often take up more power than they save. It could just be a defective battery. Dave may want to talk to them about replacing it.
Tom has a Samsung Galaxy Note V with Sprint. Lately he's been getting a warning of being infected. Leo says that's nonsense. We're starting to see these popups in mobile phones like we did running a browser in Windows. It's likely a phishing attempt to get him to buy something. Tom should just keep his phone up to date when a patch is offered from his provider, and he'll be fine. He's not infected.
Leo dropped his Samsung Galaxy S7 EDGE and broke the back side, while his host for All About Android dropped his S7 and broke the front screen. Leo says that S7 is very slippery and hard to keep hold of by casually holding the phone. it's a pity because it's a great phone, but if you're prone to drop your phone, you should think twice about an S7.
Chris has an issue where his phone is "robo dialing" without him. It's just calling numbers from his address book. He thinks it may have something to do with his Bluetooth headset, and Leo says it could be. It sounds like it is dialing the last number Chris called.