Mark accidentally deleted photos from his Android phone. How can he get it back? Leo says he can do it by mounting his Android device to his computer and put it in MTP mode. Then he can use an undelete utility to restore the image. There may also be an app in the Google Play store that can do it. Mark should turn off the phone and do nothing with it until he's ready to restore it. Connect it to his computer and use apps like Install Image or Disk Digger.
Deborah got a new tablet when she renewed her contract with AT&T, but she's getting what's called a black screen of death where the screen isn't displaying anything. Leo says that what's probably happening is the screen brightness has been turned down to zero. Leo suggests a system reset. She should hold down the power button and then hold down the volume up button. That should get the tablet into a recovery mode. One she's in that recovery screen, she can do a complete factory reset.
Michael downloaded Kit Kit Android for his Motorola Razor and now he's getting lousy battery life. Leo says that Kit Kat is two versions old now, which is very common with older phones. Leo says that he could downgrade back to the previous version.
Michael can go to XDA-Developers.com. He should search for the exact model of Razor in the forums and they will show him how to root his phone and then put a custom recovery and ROM for it. Then he could install the old software or try a newer version under Cyanogen Mod 12.
Ron is looking for a new Android phone and he wants a pure Android version. Leo says his primary choice is the Google Nexus 6P. But there will be plenty of new options coming in a few weeks including the Samsung Galaxy S7, the LG G5, and even the Nextbit Robin, which is an inexpensive Android phone. The best bang for the buck is the Nexus because it'll always get the updates, though.
The Old Geek is worried about bad flashlight apps which could be malware. Leo says there's nothing to worry about. Both the Android and iOS app stores scan all apps and disable those that have malware. And even better, today's modern OS offers that flashlight capability natively.
Lou has an LG G4, but it over heats a lot and the battery dies quickly. Leo says that can happen because of an application that keeps running. But Lou says he's had the problem with three different G4s and multiple batteries. When an app won't stop, it just kills the battery and can overwork the processor to the point of overheating. There also can be lemons. When a company makes millions of phones, a certain percentage can end up that way.
Joe uses Cricket and he's rooted his Android phone and installed a custom ROM. But some of the hardware doesn't work right. Leo says that's the nature of rooting and ROMs, Sometimes they don't support different hardware. It's not uncommon. Leo suggests Joe try a different mod.
Kyle has an Android phone that is very slow to charge. Leo says that there's more wattage through the plug in adapter than the USB adapter. That's because a wall charger has more amps. He can get a higher wattage charger, which will make it faster. The larger the pipe, the faster he can fill it. Plugging into his computer with a USB cable won't go that fast.
David has finally convinced his girlfriend to move over to T-Mobile. Now he's upgrading his Moto and is going with the Samsung Galaxy Grand Prime. Leo says that it's essentially a Samsung Galaxy handset. And for $100, he'll also get a SIM card and removable battery. Dave has also found that it's been upgraded to Lollipop. Leo says that Dave's girlfriend is golden if that's the case.