Vic recently lost his son and he is trying to get into his computer and accounts, but only he had the passwords. Leo says that LastPass has a feature that will enable survivors to gain access to the data. The cellphone may be a more difficult proposal, though. The dangerous thing is that there is a setting in both Android and iOS that could erase the phone if he fails 10 times to open it up.
Mike has a Google Nexus 6 that isn't updating. He's tried to get Nougat on it, but it won't update. Leo says that the Nexus 6 may not be getting updates anymore, especially through Verizon. Leo says he may have to root the phone to get it updated. Google didn't offer a major update to the Nexus 6, and the security update for March was pulled because it broke Android Pay. They do plan to update to version 7 soon.
Bill broke his phone screen and wants to know how he can get his text messages off it? Leo says that if it's an Android phone, he can connect a USB cable to it and it will act as a drive so he can get the data off it. Here's an option from techpluto.com. But if he doesn't have screen access, it could be hard.
John recently switched to the Android platform. He's liking it, but there are a lot of differences. Is it secure? Leo says that it is, but it is open source. He doesn't need an antivirus for his phone, but it's important to keep the phone updated. John should make sure his manufacturer and carrier is consistently making updates every month. Apple doesn't have that issue because Apple users always get the latest updates pushed to their phones with no middlemen. Android isn't that way, so some updates will be delayed by the manufacturer and some by the carrier.
Richard has Verizon and his wife is looking at the new Samsung Galaxy S7 edge. Should they wait for the S8 edge/plus? Leo says it'll be announced March 29th and be available for a few weeks after that. But the reality is, it's probably not going to be worth waiting for. The benefit is that it'll drop the price of the S7 considerably. The edge is pretty on those phones but with a lot of glass, you'll need a good case for it.
Lee wants to know if Acer's Chromebook is a good buy and if he should get one. Leo says that Chromebooks are great. Of course, the more he spends, the faster it'll be. He can get them from just about any company now including Dell, Samsung, Acer, and HP. The top of the line Asus Flip is considered one of the best out there and it supports the Google Play store for running Android apps, making Chromebooks even more usable.
Sheryl wants to replace her old Razr Maxx Android smartphone. What should she get? Leo says that if she's happy with Motorola, then she can stick with it. Leo recommends the Moto G4. It's between $150 and $200 and Leo says it's a fantastic upgrade. It's well made, and has a good camera. She should just get as much storage as she can.
Scott has a Samsung Galaxy S6 and he's deleted some text messages on Verizon and then tried to recover them, but they haven't showed up yet. Leo says that Verizon keeps copies of his text messages, so if anyone has them, they do.
Tim wants to know why he's not getting his phone updated. Leo says that since Tim is a subscriber of Straight Talk, it's likely that they aren't sending out all the official updates. Leo advises talking to Straight Talk about when he can expect the next update for his phone.
The only other option is to root it and install it himself, but that's not for everyone. He can find out how to do it at XDA Developer Forums. He'll have to follow the directions to the letter or he'll end up bricking his phone.
Jill wants to find an app where she can record herself playing a few different instruments and then play them all together. Leo says there aren't many apps for audio recording and play back on Android because of a massive latency bug. Leo believes it's in the kernel, and they haven't fixed it yet. She can find out more about it at superpowered.com.