Joseph has an LG Nexus 5. Leo says it was a really good phone. It hasn't been having very good battery life with Marshmallow, but it seems to reboot by itself. Leo says that points to a hardware issue, but it may also be a bad upgrade. He advises doing a complete factory reset. If the problems persist, then it's definitely a hardware issue and it's time to get a new phone.
Lamarty wants to know what happened to the Note 6. Leo says that Samsung skipped it, wanting to even the numeric sequences between the S series and the Note series. But they're also changing the power plug. Leo says that's a good thing. It's the Type C connector, and it will be good because it can't be inserted incorrectly. He could just plug it in either way. It's also much more versatile. All manufacturers will be going towards it except Apple, which did the same thing with its Lightning connector.
Ron wants to know if you can set Outlook to be the default email app on his Samsung Galaxy S7 phone. Leo says that there's a section in the phone's settings where he can choose default apps. It will depend on whether or not Samsung allows it, though. If it was a pure Android phone like the Nexus, then it's definitely possible. If he can't choose it in the default apps, he can always use Nova Launcher in the Google Play store. It'll let him set up his phone the way he wants.
A really bad exploit in the Android OS enables the installation of malware called QuadRooter. Google is working to push security updates, and promises to have an update by September. If your manufacturer or wireless provider is slow to push out updates, then you may be vulnerable for quite some time, especially if you have an old phone. If you're looking to get a new phone, make sure you're getting it from a company that's offering monthly updates.
Chip has a Samsung Galaxy S5 & S3 and his images are disappearing, in lieu of so called "no media" files. Leo says that usually indicates that the internal storage is failing. Leo says he's not supposed to see the no media files at all. So if they're appearing, there's definitely an issue. He could try clearing the phone's cache. He should also make sure he accepts the updates. Leo's also suspecting that there's an app on the phones that is causing bad behavior. Bringing the OS up to date can often fix issues like this.
Mark just upgraded to the Samsung Galaxy S7 Edge. He likes it, but he misses the infrared features. Is there any alternative to that? Leo says Samsung probably took the feature out because there are third party devices that do a much better job.
Usually you would connect to an IR blaster via Bluetooth and it then translates the instructions to the TV. The device is called Blumoo Smart Control Device. It connects to a phone via Bluetooth, but it can also support the Amazon Echo, so Mark can have it talk to his TV.
Joe has a second generation Samsung Gear S2 watch. It has a screen reader on it, but when he uses it, it disables other functions. Leo says that is likely a function of the watch and is designed into it.
Scott is using iTunes on his iMac and he's trying to move his music to his new Samsung device. Leo says that if the music is copy protected, he'll have an issue. If it isn't, then he can easily use a product like DoubleTwist to get his music on it. For copy protected music, Leo advises getting an iTunes Match subscription. It's $25 and it will replace the copy protected music with DRM free music.
Lori wound up deleting all the audio files she had when she got rid of an audio recorder app. Leo says it won't be recoverable on the phone, but if she had a cloud backup, it may be. Since this just happened, it's possible to connect it via USB to a PC. She should make sure it shows up as a storage device. Then she can run a program like Recuva to recover the lost data. There's also EasyPhoneRecovery.com.
As with regular computers, files deleted from a phone may not be lost forever. This is good news if you've ever accidentally deleted data. Of course, the first line of defense against losing data is to keep a backup -- locally and remotely. If you were caught without a backup, however, there are some things you can do to get that data back.