Android

Why can't I see YouTube videos on my Android tablet?

Fern from Junction City, KS

Episode 1277

Fern is only getting audio from YouTube videos, but the actual video is just colored lines. Leo would try going to youtube.com/html5 in her browser on the Android tablet. She should make sure YouTube isn't trying to send her Flash video content. Leo also suggests getting the YouTube app from the Google Play store. If she still can't see videos with it, she should take it back to Verizon, where she got it.

Is there an app that can make my mobile phone run better?

David from Alhambra, CA

Episode 1278

David came across an app called Clean Master that's supposed to protect and optimize your mobile device. Leo isn't so sure. He's not really impressed with download numbers, either. It's whether the app really works. And even if it does, it's unnecessary. David doesn't really need it. It's not doing anything important and some of the things it does is bad. It can certainly kill his battery life. It will also delete temporary files that will just cause his phone to download them again when he returns to that site. So it's not really doing anything.

Should I switch to Android?

Episode 1276

Barbara from Simi Valley, CA
Samsung Galaxy S7 Edge

Barbara is thinking about switching from the iPhone to the new Samsung Galaxy S7. Leo says that while the S7 comes with 32GB, she can put up to 200GB of additional storage in a miniSD drive. But it's not like it expands her memory for apps. That's only for storage. Leo prefers the S7 by a long shot, but the iPhone is great for the average user. Barbara already knows how to use it, and has apps in the ecosystem. So why change? She should just get an iPhone with more storage.

Why is my Galaxy S7 Edge home key disabled after using the wireless charger?

Episode 1276

Louis from Monrovia, CA
Samsung Galaxy S7 Edge

Louis bought a Samsung Galaxy S7 Edge and he's discovered that the home key has become disabled after charging with his wireless charger. He restarted it, but is getting the same thing. He even took it to the store and replaced it, but it's still happening. Leo says that there's a problem with the wireless charger. Or it could be an app. Leo suggests doing a factory reset and not installing any apps. See if it charges and if the problem goes away. If it does, then he'll have to go through each and every app until he isolates the one app that's causing the issue.

Why does my phone battery die when I'm charging it?

Episode 1273

Dave from Torrance, CA
Samsung Galaxy S6

Dave is having trouble charging his Galaxy S6. He plugs it in when it's low and it will continue to drain until it dies before it starts to recharge. Leo says it could be this app Dave has called DU battery saver. Leo says that those apps often take up more power than they save. It could just be a defective battery. Dave may want to talk to them about replacing it.

Can my Android phone get infected by a virus?

Tom from Riverside, CA

Episode 1273

Tom has a Samsung Galaxy Note V with Sprint. Lately he's been getting a warning of being infected. Leo says that's nonsense. We're starting to see these popups in mobile phones like we did running a browser in Windows. It's likely a phishing attempt to get him to buy something. Tom should just keep his phone up to date when a patch is offered from his provider, and he'll be fine. He's not infected.

Nextbit Robin Android Smartphone Review

Episode 1265

Nextbit Robin

Nextbit is a company founded by a former designer of the HTC One along with a couple of ex Google Android developers. They raised money from venture capitalists and then went to Kickstarter and raised a few million more for a new Android phone called the Robin. It comes in two colors: Mint and Midnight Blue. It's made of soft plastic, not metal. It has hard, square edges. Like the HTC One, it has front-facing stereo speakers. The fingerprint reader is the power button on the side of the phone.