Joe uses Cricket and he's rooted his Android phone and installed a custom ROM. But some of the hardware doesn't work right. Leo says that's the nature of rooting and ROMs, Sometimes they don't support different hardware. It's not uncommon. Leo suggests Joe try a different mod.
Kyle has an Android phone that is very slow to charge. Leo says that there's more wattage through the plug in adapter than the USB adapter. That's because a wall charger has more amps. He can get a higher wattage charger, which will make it faster. The larger the pipe, the faster he can fill it. Plugging into his computer with a USB cable won't go that fast.
David has finally convinced his girlfriend to move over to T-Mobile. Now he's upgrading his Moto and is going with the Samsung Galaxy Grand Prime. Leo says that it's essentially a Samsung Galaxy handset. And for $100, he'll also get a SIM card and removable battery. Dave has also found that it's been upgraded to Lollipop. Leo says that Dave's girlfriend is golden if that's the case.
Anna has a mobile phone and she's having issues with missing text messages. She's been told a reset will help. Leo says it could and it's not all that bad to do once in awhile. She should just make sure she's backed up all of her images, videos, and music before she does. Apps will just reinstall.
Anna should go into settings, and look for "Backup and Reset." This will backup her settings and apps. Then she can do a factory reset once she logs back into Google. It'll install everything and she'll be back up and running.
Matthew wants to upgrade either to an LG G3 or a Samsung Galaxy Note 4. Leo says both are great options, but they're a generation behind. The LG G4 and Samsung next gen Galaxy Note will be out by March. And if he goes with the LG G3 or Note 4, they may get stuck in Android Marshmallow due to carriers.
Of those, though, Leo says the Note 4 is a better option because he can get a backup battery. Apple may be announcing a smaller iPhone based on the iPhone 5s size called "iPhone 5se.
It would be as fast as the modern iPhones, though, and would cost less.
Chet has a new Samsung Galaxy Note 5 but he can't figure out how to use the notepad with the other apps. Leo says he can by launching the taskmaster. It's not very well documented. He'll need to press and hold the 'Recent' button, which opens everything he's recently opened. Then he can pick it.
Chet is also wondering how he could use Office 365. Leo says he'll have to use the app, but he can also access the website through the browser.
Bill likes his Samsung Galaxy Note 3, but he isn't sure the antenna is all that great. Since he's moving to a new apartment that has sketchy reception, he's looking to upgrade his phone. Leo says the first thing to consider about the "bars" reception indication is that there isn't any standard for signal strength. If he wants a serious test, he can key in the code *3001#12345#, which will give him a field test for his phone. It's very accurate. The closer to zero the better the reception is.
Mike has an iPhone 5C using iBooks and he finds it hard to read. He's also a Windows user. What tablet should be buy? Leo says if Mike is used to Windows then he recommends the Windows Surface 3 or Surface Book. The Surface Book is a bit more expensive, but he can detach the keyboard and use it as a tablet.
Peter has a Motorola Nexus 6. Leo says it's a gorgeous phone but huge (code named Shamu). Peter says it hasn't been updated to Marshmallow yet, even though it's been unlocked. Leo says that T-Mobile got the Marshmallow update last month. Peter is on Google Fi, though. Leo says that he should've gotten it updated before anyone else. The word is that the Marshmallow OTA update has been out since October. Peter could install a factory image himself, but sideloading is tricky.
Kenny wants to root his new Samsung Galaxy S4 phone to update the OS to Marshmallow. Leo says rooting the phone will give him administrator priviledges, and Samsung discourages it because their security features could get bypassed by a malicious app. If he roots it, he won't be able to use Samsung Pay either.