Android

Why did my tablet suddenly stop working on Wi-Fi?

Richard from West LA

Episode 1211

Richard turns off Wi-Fi when he's recording from his Android phone with TuneIn Pro. Now he can't turn the Wi-Fi back on. It does work in safe mode, though. Leo says that means an app is causing the problem. Could be a bad update. He should try resetting his phone. He should make sure his photos are backed up to Google Photos, and that he has his Google contacts backed up. Then go into pure recovery mode and wipe everything. He can also back them up to his computer via MTP. Once that's done, the issue should be fixed.

How can I get back into my locked Android phone?

Episode 1209

Barry from Tustin, CA
Samsung Galaxy Note 4

Barry is locked out of his Samsung Galaxy Note 4, and doesn't have a backup. What can he do? Leo says that if Barry had enabled the Android Device Manager, he can change his device's password remotely, along with a host of other security features. That's really his Hail Mary. If that doesn't work, then a factory reset may be his only option.

Why is my used Android phone overheating?

Stephanie from Venice, CA

Episode 1205

Stephanie has a pair of Samsung Galaxy S3 phones she got from eBay. Leo says that the very first thing she'll want to do is wipe the phone. She should restore it back to its factory configuration. The bottom line is that she doesn't know what's on that phone since it's from a stranger. Also, if it's overheating, that means that there could be spyware on it that's constantly phoning home and overworking the chip. Remember, when buying something used, especially from eBay, you're inheriting someone else's problems. So always do a reset when you get it.

How can I wipe my mobile device completely?

Episode 1204

Jonathan from Ohio
Samsung Galaxy Tab

Jonathan wants to know if there's an Android equivalent to DBAN (Derek's Boot and Nuke). He wants to be sure to wipe his older phones and tablets completely. Leo says that the problem is that solid state discs can't really be erased effectively. It's because of the wear leveling software that SSDs use. Leo says one thing he can do is turn on encryption. That way, it's just word salad across the entire drive.

How can I restore deleted videos?

Zach from Louisville, KY

Episode 1202

Zach lost a bunch of videos and wants to know if he can recover them. He's on a Mac. Leo says that the first thing he'll have to do is stop using his phone. The videos are still there until they get overwritten. Leo says the problem with relying on Cloud backup is that if he deletes the original, he no longer has a backup. So if the cloud backup failed, then he's stuck.

How can I transfer apps from my old phone to my new phone?

Episode 1201

G. Scott from Minnesota
Samsung Galaxy Note 4

G. Scott has finally ordered a Samsung Galaxy Note IV. How can he move his apps from his old Note II to his new Note IV? Leo says that with Android 5.0, he can copy everything over via Bluetooth with a tap. But he'll also want the latest apps, and that will require downloading his apps, which he'll want anyway. Android has a backup to Google option, then he can restore the settings and the list of apps to his new phone.