Rick would like to locate an old friend through his Android phone. Can he do that? Leo says if they turn on a friends feature called Trusted Contacts, that will enable him to see where they are. Other than that, since he's missing, he should go to law enforcement or adult protective services and request they do a welfare check via a PIN registry request of the phone's carrier. That will give him an exact location. There's also Android Device Manager.
Julie has a Samsung Galaxy S3. Leo says the S3 was a great phone, but it won't get past Android 4, so she's missing out on some important security protections. Now she can't get her email on her phone. Leo says that since Julie had been using Hotmail, it has been replaced by Outlook Mail, and the settings Julie uses have probably been discontinued.
Michael is worried that his Android phone isn't safe, especially with the text messages he gets from random numbers. Leo says it used to be vulnerable, but both Android and iOS have been patched and SMS text messages are safe, as long as he doesn't open the links he's being sent.
Bob clicked on a link in an email, and now he's having issues with his phone freezing up. He pulled the battery and replaced it, and now it works OK. Was it malware? Leo says probably not. These days malware doesn't want to get noticed. It works quietly in the background.
Kathy has a Samsung Note 5 that she loves, but after a recent update, it's awful. It's changed all her colors, icons, message screen, and even truncates her messages. It's just a terrible experience. Leo says that Android 7 Nougat is a great new version, but it sounds to Leo like Kathy also got an update to Samsung's TouchWiz overlay. That's where the problem is.
Ryan has an iPhone 7 and he's thinking of getting an HTC Ultra. Worth it? Leo says that he doesn't think so. HTC made great phones for years with great speakers and long battery life. But lately, they've been courting the low cost Asian market with tinny speakers and awful battery life.
If Ryan wants a good Android phone, the new Samsung Galaxy S8 or LG G6 is worth getting because of it's bezel-less design. He'll get a larger screen without having to carry a larger phone.
Leo got the Samsung Galaxy S8 this week and it has a 6.2" screen, but it's a bit weird because of its aspect ratio. Like the iPhone 5 which had a tall, narrow screen, the S8 is doing the same thing to make it tall and larger without being wider. The edge is more aesthetic and has less usable area as before. It is "bezel-less" now, so the image goes edge to edge making it look larger without being wider. It's not the same camera as the S7 – it's extremely nice with an upgraded sensor.
Marty has a Samsung Note 4 that goes to a blank screen when he's on calls. Then he has to touch the power button to turn it back on. Leo says that there is a proximity sensor that turns off the screen when you put it up to your ear. That way your cheek doesn't hit any buttons on the screen. So it sounds like that sensor is a bit out of wack.
Marty could try resetting his phone, but if that doesn't fix it, it would be a hardware issue and that means either getting a new phone, repairing it, or living with it.
William bought a Motorola G5 Plus and all his windows have vanished. Leo says that in the new version of Android, they got rid of the app drawer button. If he looks in the app dock at the bottom, he'll see a series of ellipses. If he touches that, it'll bring up his app drawer with all of his installed apps in it. The launcher also has pages and he can have as many pages as he wants. He should go into the launcher settings. Or he can squeeze the screen and add pages to the right there.
Shane isn't a big iOS fan, but he finds that the iPhone handles music and streaming much better than Android. Leo agrees, but says that Android has claimed they have finally solved their music latency problems. Even if they have, it's hard to beat how Apple handles their music. From higher resolution audio, to streaming from the cloud, to iTunes, it really is the top.