Android

Why doesn't my phone work after deleting files from it?

Episode 1347

Laurel from Burbank, CA
HTC One M9

Laurel's HTC phone is full, so she started deleting stuff, and now it won't work. Leo says Laurel probably deleted a critical system file, but she can restore the phone back to the factory settings. That would require wiping the phone completely. Before she does that though, she can connect it to a computer via USB and Windows will read it as a hard drive or a camera. Then she can copy the photos off. She can also install an Android File Transfer program if she has a Mac and do the same thing. Then, she can do a factory recovery.

What's an Android alternative to the iPhone 6S with good battery life?

Episode 1347

Gary from Laguna Nigel, CA
Samsung Galaxy S7 Active

Gary's iPhone 6S has an issue with his battery suddenly dying, which seems like it should be part of the recall, but Apple says it isn't, and won't fix it. Leo says that's terrible! They should support it. The best he can hope for is getting a replacement for $200. So Gary wants to go Android, but he needs good battery life. Leo says that the Motorola Z Phone or the Sony Xperia have the best battery life for Android phones.

Why is my phone's GPS inaccurate after updating?

Episode 1347

Mark from Riverside, CA
Motorola Moto G

Mark drives for Uber, but now his Moto G Android phone is having GPS issues after updating. Leo says it could be that his GPS is damaged or he got a bad update. He should try restoring the phone first. But since the Moto G is a few years old, it may be time to get a new one. They're pretty cheap.

Can he go back to the previous Android OS? Leo says he may be able to, but Marshmallow was an important update.

How can I back up the images from my smartphone?

Tracy from Los Angeles, CA

Episode 1346

Tracy's phone crashed on her and she lost her data. She now has Google Photos, but she's noticed it's not backing up every photo. Leo says to check the backup and sync settings in the app. If she has "only backup on Wi-Fi" enabled, it will only backup when it's connected to Wi-Fi. Also, she should make sure that she's backing up from all her possible device folders. If she has unlimited data, she can enable backup while on cellular. She may also be turning off cellular to save bandwidth on some apps like Google Photos.

White House Releases Augmented Reality App

Episode 1346

1600 app

The White House has released an augmented reality app. The app called "1600" allows anyone with a smartphone or tablet and a $1 bill to take a tour of 1600 Pennsylvania Avenue. Leo believes it's far more useful than virtual reality.

Microsoft is the first to leverage augmented reality with HoloLens. It's currently $3,000, but that should get cheaper soon. Leo says he wouldn't be surprised to see if plummet in price by next year.

How can I use my phone to track my things?

Scott from Hisperia, CA

Episode 1344

Scott uses a Windows phone and he can't use a device tracker. So he's looking to get an Android phone to use for it. Would that work without a cell network? Leo says that since it uses bluetooth, it wouldn't need one. Any bluetooth device that runs iOS or Android software will work, but it's limited to about 100 feet. Check out Gear Eye - http://www.doddlenews.com/blogs/kickstarter-geareye-makes-easier-indies-...

(Disclaimer: The Tracker is a sponsor)

What's a good low budget Android phone?

Episode 1341

Dwayne from Las Vegas, NV
OnePlus 3T

Dwayne is a taxi driver and he uses his Samsung Galaxy Note 4 phone all the time for multi tasking on his job, but he's starting to have issues with it. Leo says that it's probably time to get a new phone, but he doesn't have to spend $800. There are some great lower cost Android phones that can do just as well. Should Samsung sell refurbished Note 7s with smaller batteries that won't catch fire, then Dwayne should be able to get it at a bargain basement price. So Dwayne should keep his eyes peeled.

Why does my phone say it's connected via USB when it isn't?

Episode 1339

Mike from Rancho Cucamonga, CA
Samsung Galaxy S7 Edge

Mike's Galaxy S7 Edge keeps pinging that it's connected to a USB even when it isn't. Leo says that could be a ghost issue. He should turn off USB debugging in the developer settings. He needs to go to into Settings > About Phone, and tap the build number 10 times. Then he'll get into the developer's menu. He should check his phone's USB port for fuzz. He can also try resetting the phone. Then before he reinstalls his apps, he should make sure it isn't happening. If it does still happen, then he does have a hardware problem. If it doesn't, then an app is likely the culprit.