John has a Samsung Galaxy S III phone, and his contacts are taking up nearly 10GB of space. Leo says that sounds extremely odd. Since it's been quite awhile sine John has reset the phone, he should try doing that. First he should make sure that the phone has been syncing and backing up his data. To do that, he can look at his Backup settings in the Settings menu and make sure it's enabled. He can even manually initiate a backup to make sure it's being done. Then he can do a full reset and that should clear everything up.
Jim's tablet won't log into Google services, saying he's using the wrong password. He can log into it on his computer, though. Leo says that a factory reset would likely fix it, but absent that, trying a different keyboard could solve it. Updating the OS could help as well.
One of the great things about Android is the ability to customize it for kids to use more safely. But if your Android device doesn't support a kids mode natively, there's a simple way you can still add that functionality -- a free launcher called "Kids Place - Parental Control."
This launcher provides parental controls and a child lock to protect your personal data. It restricts kids from using any app that you haven't approved, and there's a timer to limit the amount of time kids can spend on the device. It will also put restrictions on making phone calls and texting, and more.
Alan has been locking down his mobile phone so his kids can only launch an app that he approves. But it's only limiting the number of apps he can add. He's updated the Note 3 and wants an app that will put his phone into "Kid Mode."
Leo says that there are third parties that offer the kid mode. It's an off the record download though, and could be illegal. There's also Kids Place. That's going to be safer and will let him do a lot more.
Jennifer is having a problem with her Samsung Galaxy Tab 3: it crashes when she uses social media apps. Leo says it's probably a good idea to update the OS. And it's also a good idea to do a clean restore.
Eric has an image on his Samsung Galaxy phone and he can't get it to his computer. Leo says the easiest way is to connect the phone via USB, and then his computer will see it's connected and give him an option to open it like a drive or view it like a camera. If he has a Mac, he'll need an app called Android File Transfer.
Tim wants a viewer for his Android phone that allows him to view SolidWorks 3D models. He uses one but it keeps crashing. He's moving to the iPad. Leo says it may be a memory issue, not a processor power issue. The crashing is happening when the model is too big for the model to load.
Nan has a Droid Incredible but she's looking to change to a Windows phone. She's worried about apps not being available. Leo says that Microsoft has done a great job with Windows Phone 8, and the hardware is great with the Nokia Lumia (it has a great camera). But the issue is that Microsoft is late to the app game and developers have been slow coming to the Windows platform, especially Google.
Back to Android, the Motorola Moto X is really good, but the battery life can be a challenge if she's a heavy user. The Motorola Droid Turbo has a much larger battery.
Doug ordered a new iPhone 6 Plus. He has his old iPhone 4 backed up. He also has his Samsung phone backed up. He wants to restore the apps he had from his old iPhone, and his calendars and contacts from the Samsung, to the new iPhone 6 Plus.
Leo says backup the iPhone 4 to iTunes and restore it to his new iPhone. Then sync the contacts to Google and log into his Google account on the iPhone 6 Plus. It'll sync and his contacts and calendars will be there.
Barbara dropped her old iPhone and now she needs to get a new phone. She wants something simple that will be easy to use. What should she get? Leo sent his mom the Samsung Galaxy Note 3. It has a simple mode which is nice. But Leo doesn't recommend Android to electronically challenged users.