Android

The HTC 10 Smartphone Is Here

Episode 1285

HTC 10

HTC has hit its stride again with its newest smartphone, the HTC 10. It has an aluminum body, much like the previous HTC phones, which is nice as opposed to the glass backs of the Galaxy phones from Samsung. The HTC 10 will be a little more robust because of that. It has an LCD screen, not OLED, but it is very nice. It has a Qualcomm Snapdragon 820 processor, which is a big improvement over the lackluster Snapdragon 810 processor in last year's Android handsets. It's fast, cool, and energy efficient.

Why am I getting flashes of vertical lines on my Android tablet?

John from San Diego, CA

Episode 1285

John is experiencing a brief flash of vertical lines against a white background on his Android tablet. He's swapped out the tablets more than once and wonders if this is a hardware issue or software issue. Leo says that since John is putting the same apps on the tablets, no matter which model he tries, that points to an app or software issue. Leo suspects that the tablet is making a quick adjustment in the video mode as it does in the app. It could be normal since it goes from tablet to tablet. The common denominator is the user, so that's where he can focus his troubleshooting efforts.

What's the best Android tablet?

Gary from Buffalo, NY

Episode 1282

Leo says that the Google tablets would be updated first, but frankly, it seems that Google's Nexus 7 and 9 have been somewhat abandoned with no updates in the last few years. He's concerned, though, that he won't be able to use LTE on AT&T. Leo says he'll want to make sure it shares the same band as AT&T supports. The Google Nexus 9 does support every frequency but 700mhz. Leo says that was a recent development and it's what he'll want.

How can I get my Android fingerprint reader to work?

Episode 1280

David from Orange County, CA
Samsung Galaxy S6

Dave recently updated his Samsung Galaxy S6 and now the fingerprint sensor doesn't work right. Verizon says nobody else has complained about it. Leo says that it's probably a bad update that happened over the air. It's fairly common. The only thing he can really do is to reset his phone. That will wipe the phone and reinstall the operating system. But before he does that, he should turn on 'Backup to Google' in the settings. He should let it back up and then reset the phone completely.

How can I get the photos off my Google Nexus 6?

Episode 1280

Dave from Aliso Viejo, CA
Google Nexus 6P

Dave needs to download images he has from his Google Nexus 6. It says it's being moved to an SD card, but he doesn't have one in his phone. Leo says that Dave needs a file manager to be able to find the photos on his drive. ASTRO is a good one, and it's free. There's also ES file manager. He should look for the download folder. It will allow him to move it around.

Do I have to install updates on my mobile phone?

Pat from San Pedro, CA

Episode 1280

Pat keeps getting a notification of a security update on her Android phone. Should she do it? Leo says absolutely. Mobile phone companies have started doing monthly security updates to keep phones more secure and functioning properly. Being that it's from her mobile company (Verizon), it's safe. Leo says it may be a good idea to wait a day or two to be sure it works right.