Android

Why is my Galaxy S7 Edge home key disabled after using the wireless charger?

Episode 1276

Louis from Monrovia, CA
Samsung Galaxy S7 Edge

Louis bought a Samsung Galaxy S7 Edge and he's discovered that the home key has become disabled after charging with his wireless charger. He restarted it, but is getting the same thing. He even took it to the store and replaced it, but it's still happening. Leo says that there's a problem with the wireless charger. Or it could be an app. Leo suggests doing a factory reset and not installing any apps. See if it charges and if the problem goes away. If it does, then he'll have to go through each and every app until he isolates the one app that's causing the issue.

Why does my phone battery die when I'm charging it?

Episode 1273

Dave from Torrance, CA
Samsung Galaxy S6

Dave is having trouble charging his Galaxy S6. He plugs it in when it's low and it will continue to drain until it dies before it starts to recharge. Leo says it could be this app Dave has called DU battery saver. Leo says that those apps often take up more power than they save. It could just be a defective battery. Dave may want to talk to them about replacing it.

Can my Android phone get infected by a virus?

Tom from Riverside, CA

Episode 1273

Tom has a Samsung Galaxy Note V with Sprint. Lately he's been getting a warning of being infected. Leo says that's nonsense. We're starting to see these popups in mobile phones like we did running a browser in Windows. It's likely a phishing attempt to get him to buy something. Tom should just keep his phone up to date when a patch is offered from his provider, and he'll be fine. He's not infected.

Nextbit Robin Android Smartphone Review

Episode 1265

Nextbit Robin

Nextbit is a company founded by a former designer of the HTC One along with a couple of ex Google Android developers. They raised money from venture capitalists and then went to Kickstarter and raised a few million more for a new Android phone called the Robin. It comes in two colors: Mint and Midnight Blue. It's made of soft plastic, not metal. It has hard, square edges. Like the HTC One, it has front-facing stereo speakers. The fingerprint reader is the power button on the side of the phone.

How can I undelete images from my phone?

Mark from Ohio

Episode 1266

Mark accidentally deleted photos from his Android phone. How can he get it back? Leo says he can do it by mounting his Android device to his computer and put it in MTP mode. Then he can use an undelete utility to restore the image. There may also be an app in the Google Play store that can do it. Mark should turn off the phone and do nothing with it until he's ready to restore it. Connect it to his computer and use apps like Install Image or Disk Digger.

Why is my tablet screen black?

Deborah from Santa Monica, CA

Episode 1263

Deborah got a new tablet when she renewed her contract with AT&T, but she's getting what's called a black screen of death where the screen isn't displaying anything. Leo says that what's probably happening is the screen brightness has been turned down to zero. Leo suggests a system reset. She should hold down the power button and then hold down the volume up button. That should get the tablet into a recovery mode. One she's in that recovery screen, she can do a complete factory reset.