Kira has to replace her four year old Blackberry, and wants to know what to get next. She really likes the keyboard. Leo says that just about any smartphone can do what Kira is looking to do (Gmail, Facebook ,etc). The downside is that physical keyboard phones are dying out.
Mike is looking to get a new smartphone and he's thinking about Android. Leo says that Mike did the right thing by starting with the carrier he wanted to deal with first. Now he's looking at the Nokia 521 Windows Phone and a Samsung Android phone. Leo says that since Mike has never had a smartphone before, the Nokia Lumia 521 Windows phone is a good entry level offering. Great for someone who has never used one or has a computer. It's far better than an entry-level Android phone.
Susan is looking to get a tablet that will handle ebook reading, games for the kids, and working the internet. Leo says that while you can get a cheaper Android iPad, Leo says that Susan should get an iPad. It's got great apps, is well supported, and very easy to use. It's a little more expensive, but it's worth it. But wait until Tuesday, October 22, because it's likely Apple will announce new iPads and she could save money on the previous version. 3G or Wifi?
Fred is going to be changing his service to T-Mobile and he wants to know if he can connect the old phone with the new phone and transfer everything via Bluetooth. Leo says it depends on whether or not there's app support on both the phones. Motorola and HTC have migration apps that do just that. Not everything, but critical things. Both phones have to have it, though.
The watch works in concert with the Note and allows Leo to answer phones calls on the watch and even take pictures. So far, the Gear watch only works with the Note III, but Samsung plans on pairing it with other models as well.
Brad is legally blind and and he's been using Google Glass with TalkBack. Leo says that is really bleeding edge. Google Glass isn't even in Beta yet, it's just in it's earliest development. So Leo suggests to be patient as it becomes more accessible.
Kyle wants to make sure that an Android phone will read back the text that he highlights. Leo says that it's called "text to speech" and Android has some really good options for that. Google calls it "TalkBack." The iPhone will do it by highlighting the text and then pressing the button that says "speak." In the Android settings under "assistive technologies" tab, he should select "TalkBack". That will just read back everything, though, but he should be able to narrow it down.
Alex has a Google Nexus 4 that reset on him recently and he lost all his data. He wants to know the best way to backup and restore the whole phone. The Google sync didn't restore all of his contacts and apps. Leo says that it should, but Alex says half the time it doesn't, and he doesn't know why. It could be a settings issue, so he should look into the backup and restore options to make sure it's enabled.
Richard recently bought a Google Nexus 7 and he's having trouble with the touch screen. Leo says that Google has acknowledged the problem and is working to push an update to Android that will solve the issue. He can also just return it and get one that doesn't have the issue. He shouldn't have to wait for an update and it could be a hardware problem. No software patch can fix that.