Why am I getting a popup on my Android phone?

Episode 1317

Bruce from Beaumont, CA
Samsung Active S7

Bruce is getting popups on his Android phone that says he's won something. That never happened on his Windows phone or iPhone. Leo says it's an embedded message in a website that he's visiting. Leo says that Safari may have blocked it on the iPhone. Leo says there's an app called Ghostery, which has an ad-blocker built into it. It also tells him where it's coming from. There's also a Chrome plugin that does it on the desktop.

How can I update my old Android phone?

Episode 1316

Paul from San Diego, CA
Samsung Galaxy S4

Paul has a Samsung Galaxy S4 phone that won't update or download apps. He's been told it's too old. Leo says it may be, which is too bad because it runs just fine. Paul could root it and install a custom version of the recent Android OS on it. He should go to XDA Developers and search for the exact model of his phone. It's not an easy hack, and he should follow the directions to the letter. Or he could upgrade. He'll likely get a good deal on a Galaxy S7 or a Note 7.

Why can't I find my photos in Android Marshmallow?

Paul from Virginia

Episode 1316

Paul has a Samsung Galaxy S5 and after he upgraded to Marshmallow, his pictures have disappeared from his gallery. He found them by doing some searching. Leo says that's because Google changed where the images appear. They are now in a folder called DCIM, just like on a camera. The Samsung Gallery app needs to be updated. Leo advises using Google Photos. That's what Google wants you to use anyway, and it will automatically upload your photos.

Why is Android Marshmallow giving me bad battery life?

Joseph from Downey, CA

Episode 1313

Joseph has an LG Nexus 5. Leo says it was a really good phone. It hasn't been having very good battery life with Marshmallow, but it seems to reboot by itself. Leo says that points to a hardware issue, but it may also be a bad upgrade. He advises doing a complete factory reset. If the problems persist, then it's definitely a hardware issue and it's time to get a new phone.

Is the Type C connector a good idea?

Lamarty from Bellflower, CA

Episode 1314

Lamarty wants to know what happened to the Note 6. Leo says that Samsung skipped it, wanting to even the numeric sequences between the S series and the Note series. But they're also changing the power plug. Leo says that's a good thing. It's the Type C connector, and it will be good because it can't be inserted incorrectly. He could just plug it in either way. It's also much more versatile. All manufacturers will be going towards it except Apple, which did the same thing with its Lightning connector.

Can I set Outlook to be my default email app on Android?

Episode 1313

Ron from Charlotte, NC
Nova Launcher

Ron wants to know if you can set Outlook to be the default email app on his Samsung Galaxy S7 phone. Leo says that there's a section in the phone's settings where he can choose default apps. It will depend on whether or not Samsung allows it, though. If it was a pure Android phone like the Nexus, then it's definitely possible. If he can't choose it in the default apps, he can always use Nova Launcher in the Google Play store. It'll let him set up his phone the way he wants.

Android Has a Bad Exploit: QuadRooter

Episode 1313

A really bad exploit in the Android OS enables the installation of malware called QuadRooter. Google is working to push security updates, and promises to have an update by September. If your manufacturer or wireless provider is slow to push out updates, then you may be vulnerable for quite some time, especially if you have an old phone. If you're looking to get a new phone, make sure you're getting it from a company that's offering monthly updates.

Why is my phone deleting my images?

Episode 1311

Chip from Philadelphia, PA
Samsung Galaxy S5

Chip has a Samsung Galaxy S5 & S3 and his images are disappearing, in lieu of so called "no media" files. Leo says that usually indicates that the internal storage is failing. Leo says he's not supposed to see the no media files at all. So if they're appearing, there's definitely an issue. He could try clearing the phone's cache. He should also make sure he accepts the updates. Leo's also suspecting that there's an app on the phones that is causing bad behavior. Bringing the OS up to date can often fix issues like this.

How can I control my TV with my phone?

Episode 1311

Mark from Redlands, CA
Blumoo Smart Control

Mark just upgraded to the Samsung Galaxy S7 Edge. He likes it, but he misses the infrared features. Is there any alternative to that? Leo says Samsung probably took the feature out because there are third party devices that do a much better job.

Usually you would connect to an IR blaster via Bluetooth and it then translates the instructions to the TV. The device is called Blumoo Smart Control Device. It connects to a phone via Bluetooth, but it can also support the Amazon Echo, so Mark can have it talk to his TV.