Debbie has a Samsung Galaxy S7 phone and she wants to view the manual, but they don't have it in English. Leo says that Samsung makes different phones for different regions and it sounds like Debbie's is for a different region. The only real difference is the radios that are in it. She can download a PDF version of the manual, that's not a big deal, but she'll want to be sure it's compatible with the carrier she uses and the data bands she'll want.
Keith has three Android phones that are all acting up. They take forever to read and boot up. Leo says that Keith can do a complete reset and restore, but he can also do a deeper reset, which will wipe everything including the cache. His Transformer may also need a new SSD, as they do wear out.
Stuart wants to know about the Samsung Galaxy Note 7 and why it was taken off the market. Leo says it was taken off the market because of exploding batteries and Samsung is pushing out an update this week that will render any remaining Note 7s useless unless they are plugged in. The Samsung Galaxy S7 is just as good, and the S8 is coming out this Spring. Sadly, the Note brand is so damaged, it's unlikely we'll see another one. But that doesn't mean Samsung won't make another phone with that size screen. They just won't call it a Note. The OnePlus 3T is 5 1/2".
Patrick's Android phone has gotten really slow. It's through Net 10. Leo says that Net 10 is a pay as you go, and as such, it probably has a slower network, or it limits him.
Doug's contract for the Samsung Galaxy S5 is up and he's being pushed by his carrier to get a new phone. Leo says if he's happy with his phone, it keeps being updated, and it still works, then there's really no need to get a new one. Having said that, phones are more powerful and with LTE, they are much more powerful. Leo says that he'll want to be on the most recent version of Android, at least version 6 Marshmallow. Then he can take his time to get the phone he wants. Even then, he shouldn't jump on it. He should wait until he really wants one or is unhappy with the one he has.
David's Android phone screen suddenly turned white. He removed the battery and it went back to normal when he put it back in. Leo says by removing the battery and putting it back in, he reset the phone. If he had pressed and held the phone power button, it would have done the same thing.
Laurel's HTC phone is full, so she started deleting stuff, and now it won't work. Leo says Laurel probably deleted a critical system file, but she can restore the phone back to the factory settings. That would require wiping the phone completely. Before she does that though, she can connect it to a computer via USB and Windows will read it as a hard drive or a camera. Then she can copy the photos off. She can also install an Android File Transfer program if she has a Mac and do the same thing. Then, she can do a factory recovery.
Gary's iPhone 6S has an issue with his battery suddenly dying, which seems like it should be part of the recall, but Apple says it isn't, and won't fix it. Leo says that's terrible! They should support it. The best he can hope for is getting a replacement for $200. So Gary wants to go Android, but he needs good battery life. Leo says that the Motorola Z Phone or the Sony Xperia have the best battery life for Android phones.
Mark drives for Uber, but now his Moto G Android phone is having GPS issues after updating. Leo says it could be that his GPS is damaged or he got a bad update. He should try restoring the phone first. But since the Moto G is a few years old, it may be time to get a new one. They're pretty cheap.
Can he go back to the previous Android OS? Leo says he may be able to, but Marshmallow was an important update.
Tracy's phone crashed on her and she lost her data. She now has Google Photos, but she's noticed it's not backing up every photo. Leo says to check the backup and sync settings in the app. If she has "only backup on Wi-Fi" enabled, it will only backup when it's connected to Wi-Fi. Also, she should make sure that she's backing up from all her possible device folders. If she has unlimited data, she can enable backup while on cellular. She may also be turning off cellular to save bandwidth on some apps like Google Photos.