Amy is having trouble sending videos to Android with her iPhone 6. Leo says the problem is likely with AT&T and it should be fixable. Text messages are handled with SMS, while video and photos are sent via MMS, or through Apple's Message. So it's likely Amy's MMS is misconfigured. Leo says to talk to a genius at the Apple Store and ask them to fix it.
Gary doesn't want his email to get deleted from his computer when he deletes it off his phone. Leo says that PoP3 deletes mail on the webmail's server after it gets downloaded to the email client, while IMAP shares the same view as the webmail and keeps it. So any changes he makes from one device would echo to the server and vice versa. So it may just be the way it is set up.
Leo suggests not using the Verizon email program, and use the stock email program that comes on the phone instead. Also, Gary should set up a gmail account and let it go get his email from Verizon.
Dickie D is back with the Pet Cube. It's a device that allows you to play with your dog over the Internet. It allows owners to watch, talk, and play with their pet from their smartphone thanks to a built in wide-angle (138º) camera along with real time HD video. You can also talk to your pet as the camera has a built-in microphone and speaker. And you can control a laser pointer so you can move it around via remote and play with them through the Petcube mobile app on your smartphone. It's available for Android and iOS. You can also take pictures with it. $199.00.
Chris has two Android phones and after getting an update, he keeps hearing an unfamiliar voice through his headset. Leo says that the headset offers voices from Cortana, Siri or Google Now. The headset uses the voices from his phone, and that's likely what Chris is hearing.
BlueAnt is a great headset because it will talk you through setup and announce the callers. That's what the Voyager Legend does as well. But it's drives Chris crazy. Leo says it's likely coming from the phone and he can turn it off in the settings.
Francine wants to know how to turn off the location in her pictures that she posts to Facebook. Leo says she can turn it off in the camera settings. It's called GeoLocation, and turning that off will prevent the camera from embedding the location data into the image itself.
Steve just replaced his Android phone with an iPhone 6 Plus for the camera. But his challenge is all the stuff he has in the cloud, and with Android it was so easy to share it. Leo says that Apple's philosophy is to limit users in order to keep them out of trouble.
John just wiped all his computers and started over. Can he do the same with his cellphones? Leo says that all cellphones have a reset command that will wipe it and bring back the base default configuration. Leo says while he's at it, he could update it to a more recent OS. But Leo also says that a newer phone would probably serve john better since SSDs can get sluggish over time.
Johnny Jet is in Canada for Christmas. Here's his quick seating tip for holiday travel. When you can't get seated together, here's your best chances for getting people to move so you can: Offer your aisle or window seat. And if you have to sit together, try bribing someone.