Paul has updated to Android Kit Kat 4.4.2 on his tablet, but now he can't see any files that he's downloaded. Leo says it's likely that Paul is just looking in the wrong place and that he's actually downloaded his files and just can't see them. There are a few download files in Android, one for apps and one on your SD card. That's why Android has gotten rid of the SD card option. It's confusing. A third party file manager like Astro File Manager or ES File Manager will show you what you're looking for.
Google announced many improvements to its "machine learning" or artificial intelligence capabilities with Google Assistant. Google has already been learning about its users preferences and delivering relevant information through Google Now.
Google announced that it would be adding the Google Play Store to its Chromebooks starting this fall. As of now, Chromebooks only were able to run things inside the Chrome browser with extensions that would have limited functionality offline. The announcement at Google I/O this past week means it will be possible to run nearly all Android apps on the Chromebook. Some of those apps may still be specific to phone use, but this would mean the Chromebook would suddenly be able to run photo editing apps, Microsoft Office apps, and much more that wasn't ideal in a browser window.
Mike has an LG G10 phone and it keeps bugging him about updating. He's been waiting, though, to make sure that Marshmallow is OK. Leo says it's fine, and he should go ahead and update. The battery life improvements alone make it worth it.
HTC has hit its stride again with its newest smartphone, the HTC 10. It has an aluminum body, much like the previous HTC phones, which is nice as opposed to the glass backs of the Galaxy phones from Samsung. The HTC 10 will be a little more robust because of that. It has an LCD screen, not OLED, but it is very nice. It has a Qualcomm Snapdragon 820 processor, which is a big improvement over the lackluster Snapdragon 810 processor in last year's Android handsets. It's fast, cool, and energy efficient.
Mike is trying to edit a video with his tablet and it says his file is too large, even though he only needs a small portion. Leo suggests restarting the tablet and make the editor the first thing he runs. If that doesn't work, it is probably a limitation of the app itself.
Gordon's Samsung Galaxy S5 is about 1 1/2 years old. The battery life is terrible now, and it's really sluggish. Leo says that at this point, a factory reset is the best bet in getting the phone back to its original configuration. Think of it as a spring cleaning.
John is experiencing a brief flash of vertical lines against a white background on his Android tablet. He's swapped out the tablets more than once and wonders if this is a hardware issue or software issue. Leo says that since John is putting the same apps on the tablets, no matter which model he tries, that points to an app or software issue. Leo suspects that the tablet is making a quick adjustment in the video mode as it does in the app. It could be normal since it goes from tablet to tablet. The common denominator is the user, so that's where he can focus his troubleshooting efforts.
Leo says that the Google tablets would be updated first, but frankly, it seems that Google's Nexus 7 and 9 have been somewhat abandoned with no updates in the last few years. He's concerned, though, that he won't be able to use LTE on AT&T. Leo says he'll want to make sure it shares the same band as AT&T supports. The Google Nexus 9 does support every frequency but 700mhz. Leo says that was a recent development and it's what he'll want.
Dave recently updated his Samsung Galaxy S6 and now the fingerprint sensor doesn't work right. Verizon says nobody else has complained about it. Leo says that it's probably a bad update that happened over the air. It's fairly common. The only thing he can really do is to reset his phone. That will wipe the phone and reinstall the operating system. But before he does that, he should turn on 'Backup to Google' in the settings. He should let it back up and then reset the phone completely.