Anna has a mobile phone and she's having issues with missing text messages. She's told a reset will help. Leo says it could and it's not all that bad to do once in awhile. Just make sure you've backed up all your images, videos and music before you do. Apps will just reinstall. Go into settings, and look for "backup and reset." This will backup your settings and apps. Then do a factory reset, once you log back into Google, it'll install everything and you're back up and running.
Matthew wants to upgrade either to an LG G3 or a Samsung Galaxy Note 4. Leo says both are great options, but they're a generation behind. The LG G4 and Samsung next gen Galaxy Note will be out by March. And if he goes with the LG G3 or Note 4, they may get stuck in Android Marshmallow due to carriers.
Of those, though, Leo says the Note 4 is a better option because he can get a backup battery. Apple may be announcing a smaller iPhone based on the iPhone 5s size called "iPhone 5se.
It would be as fast as the modern iPhones, though, and would cost less.
Chet has a new Samsung Galaxy Note 5 but he can't figure out how to use the notepad with the other apps. Leo says he can by launching the taskmaster. It's not very well documented. He'll need to press and hold the 'Recent' button, which opens everything he's recently opened. Then he can pick it.
Chet is also wondering how he could use Office 365. Leo says he'll have to use the app, but he can also access the website through the browser.
Bill likes his Samsung Galaxy Note 3, but he isn't sure the antenna is all that great. Since he's moving to a new apartment that has sketchy reception, he's looking to upgrade his phone. Leo says the first thing to consider about the "bars" reception indication is that there isn't any standard for signal strength. If he wants a serious test, he can key in the code *3001#12345#, which will give him a field test for his phone. It's very accurate. The closer to zero the better the reception is.
Mike has an iPhone 5C using iBooks and he finds it hard to read. He's also a Windows user. What tablet should be buy? Leo says if Mike is used to Windows then he recommends the Windows Surface 3 or Surface Book. The Surface Book is a bit more expensive, but he can detach the keyboard and use it as a tablet.
Peter has a Motorola Nexus 6. Leo says it's a gorgeous phone but huge (code named Shamu). Peter says it hasn't been updated to Marshmallow yet, even though it's been unlocked. Leo says that T-Mobile got the Marshmallow update last month. Peter is on Google Fi, though. Leo says that he should've gotten it updated before anyone else. The word is that the Marshmallow OTA update has been out since October. Peter could install a factory image himself, but sideloading is tricky.
Kenny wants to root his new Samsung Galaxy S4 phone to update the OS to Marshmallow. Leo says rooting the phone will give him administrator priviledges, and Samsung discourages it because their security features could get bypassed by a malicious app. If he roots it, he won't be able to use Samsung Pay either.
Robert is looking to get the new Google Nexus 5X or 6P. Leo says that the Nexus brand is popular because it's a pure Android experience that gets updated quickly. How does he transfer all his data? Leo says that any mobile phone with NFC will be able to transfer all the data with "tap and go," and the rest will come from signing into Google in the cloud. Then it will restore the previous Android phone.
Mike needs a new phone and is looking at the latest Samsung Galaxy Note or Galaxy S6. He wants one with a replaceable battery. Mike found an unlocked international Samsung phone at an electronics store, and they said it doesn't have the extra software on it. Leo says it'll most certainly have the Samsung software installed, but since it's an unlocked international phone, it won't have any carrier software on it.
Sy has a Samsung Galaxy Note 2 that restarts a lot. Sometimes it even locks him out. Leo says that it's worth doing a factory reset to get rid of any corruption in the software. But more likely, it's hardware which is due to age.
Sy could also root it. He should check out XDA-Developers.com. He needs to search for the exact model phone as his, and he can learn how to root the phone. This will allow him to create a better recovery or ROM like Cyanogen Mod, which can give it new life.