Scott is using iTunes on his iMac and he's trying to move his music to his new Samsung device. Leo says that if the music is copy protected, he'll have an issue. If it isn't, then he can easily use a product like DoubleTwist to get his music on it. For copy protected music, Leo advises getting an iTunes Match subscription. It's $25 and it will replace the copy protected music with DRM free music.
Lori wound up deleting all the audio files she had when she got rid of an audio recorder app. Leo says it won't be recoverable on the phone, but if she had a cloud backup, it may be. Since this just happened, it's possible to connect it via USB to a PC. She should make sure it shows up as a storage device. Then she can run a program like Recuva to recover the lost data. There's also EasyPhoneRecovery.com.
As with regular computers, files deleted from a phone may not be lost forever. This is good news if you've ever accidentally deleted data. Of course, the first line of defense against losing data is to keep a backup -- locally and remotely. If you were caught without a backup, however, there are some things you can do to get that data back.
Doug has tried to rip CDs to make MP3s with Windows Media Player and he can't do it. Leo says it depends on his phone. On Android, he can connect the phone to USB and select Target Disk Mode or Mass storage device. Then he can just drag and drop the files.
Richard has a Google Nexus 9 and signed up for the beta program for Google N, but he can't get past Google. Has be bricked it? Leo says no, he can't really brick it that way. Leo says to go into recovery mode and back out of it. He'll also have to wipe his data and cache. Richard will have to download the drivers, do an ADB, and then download and install the Nexus 9 image. He can also try reinstalling the N Dev again, since maybe it was a bad download.
Scott was an iPhone user, then moved to Android, and now he's back on iPhone because he's blind and the iPhone has better accessibility features. He really likes his Galaxy S7, though, so he's going to end up with two phones. He's going to be using his S7 for photos and such, and he's put a 128GB microSD card in it. How does he move stuff from the internal memory to it? Leo says that he can move pictures, movies, and other media to the SD and he can set his camera to save to it. Apps are more complicated and many apps simply can't use the SD storage.
Mark's son has an 8GB Samsung Android phone. How can he make more room on it? Leo says to do a factory reset. That will wipe the entire phone and leave just the operating system. From there, he'll have a good idea of how much room that phone really has on it. It won't be much. Apple doesn't sell 8GB phones anymore, neither do most of the Android makers. They're about to dump 16GB models as well.
William uses an iPhone 3GS and an iPod and wants to upgrade to an Android phone. Leo says that if he wants to move from an iPod to an iPhone, that's really easy via iTunes. For music he bought awhile ago through iTunes, however, he can't move that to Android. He'll have to strip all the DRM out by paying $25 for iTunes Match. Then he can download all the music back from Match with DRM free versions, and with better quality sound. There are some apps that will enable him to move his music from the iPhone to Android.
Terri has an old Razor flip phone and it's about to be disabled by AT&T. Leo says that if AT&T is doing that for network reasons, then they should give her a free phone to replace it. She should be able to get another flip phone if she wants. If Terri wants a smart phone, then she'll have to remember it will cost a lot more with the data plan. If she's ready for that, she'll be able to do a lot more with it. Leo recommends having her son take her to the AT&T store and see what the options are. She could go pay as she goes, or get a 2 year data plan.
David updated his mobile phone and he's lost a lot of apps. Leo says that if he opens the Google Play store, there's a menu item for "My Apps." It'll show what's on his phone and what isn't. If he presses and holds the first app he wants, he can then select all the apps he wants and it'll reinstall them.