William uses an iPhone 3GS and an iPod and wants to upgrade to maybe an Android phone. Leo says that if you want to move from an iPod to an iPhone, that's really easy via iTunes. But if the music you bought from the iTunes store a while ago, you can't play it on an Android device. You can strip all the DRM out by paying $25 for iTunes Match. Then you can download all the music back from Match with versions that are stripped out, and with better quality sound.Backup your music and then delete it. Then restore it from iTunes Match and you can move on to the next step.
Terri has an old Razor flip phone and she's about to have it disabled by AT&T. Leo says that if AT&T is doing that for network reasons, then they should give her a free phone to replace it. And you should be able to get another flip phone if you want. But if you want a smart phone, then you'll have to remember it will cost a lot more, with the data plan. If you're ready for that, then how exciting! There's a lot more you can do with it. What Leo recommends is having your son's take you to the AT&T store and see what you're options are.
David updated his mobile phone and he's lost a lot of apps. Leo says that if he opens the Google Play store, there's a menu item for "My Apps." It'll show what's on his phone and what isn't. If he presses and holds the first app he wants, he can then select all the apps he wants and it'll reinstall them.
Dick's gadget this week is the SanDisk Ultra Dual USB 3.0 Drive. If you push the lever in one direction, you'll get the MicroUSB end that you can plug into your phone and it will show up as an additional drive. Then when you get back to the computer, if you push the lever in the other direction, you'll get a standard USB 3.0 end. For 32GB, it is $9.97. The 64GB version is $17.
This is a great solution for Android phones that don't have SD card slots. It does require that the phone be OTG-enabled.
Rob finally gave up on iTunes and started using Media Monkey. It's fine except he's having issues with using it with his old iPod. What stand alone MP3 player could Rob get that would work better? Leo says that MP3 players have mostly gone away as mobile phones have taken it over. An old Android phone that he doesn't use anymore would do the trick.
William's old 8GB LG G5 has filled up and he wants to add a miniSD card for storage. Can he add apps to the card as well as storage? Leo says that this is a common problem with Android and it largely depends on what flavor of Android he's using. For William, it's Lollipop. But even then, ideally, it gets confusing with the app and the phone. It could be different from app to app. So he'll need to go into the app settings and see if it supports it. There should be an option to move the app to the SD card.
Joe's LG G4 has an issue where the Bluetooth keeps turning off. Leo says it sounds like a hardware issue. Doctor Mom says that unless he pairs the Bluetooth, it may just turn off automatically. Joe can't even get that far, though. Joe could just do a factory reset and see if that solves the issue. If not, then it's time to send it back.
Joel has a Samsung Galaxy S5 and the Bluetooth and Wi-Fi have been acting weird. His memos are now missing as well. Leo says that he may have Samsung sync turned on by mistake. If not, then it may not be possible to get his memos back. He can reset the phone though and at least get it back working like the day he bought it.
Matthew is looking at the Google Nexus 5X but he's also looking at the OnePlus X. Leo says that both are good, but the Nexus 5X has the benefit of having a fingerprint reader. If he can do without that, then sure. Leo also recommends the Motorola Moto G. The One Plus Three is about to come out too, so if he can wait, it might be worth it.